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Wood Automotive Group

Service Manager

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: Minimum 5 years of automotive management and leadership experience required.
Posting language: English
Posted: Oct 1, 2026

Original job description

The Wood Automotive Group is currently seeking an experienced and driven Service Manager to join our leadership team.

Reporting to the General Manager, the Service Manager will be responsible for the overall leadership, performance, and day-to-day operations of the Service Department. This position plays a key role in driving customer satisfaction, team performance, operational efficiency, safety, and profitability while ensuring an exceptional service experience.

We are looking for a hands-on leader who understands dealership fixed operations and knows how to build, coach, and motivate a high-performing team. The successful candidate will be focused on achieving departmental goals, developing their people, strengthening customer loyalty, and maintaining the high standards expected across the Wood Automotive Group.

Key Responsibilities

Lead and oversee the day-to-day operations of the Service Department.
Manage departmental performance, including productivity, profitability, expenses, workflow, and overall operational results.
Lead, coach, train, and develop Service Advisors, Technicians, and other Service Department team members.
Establish clear performance expectations and hold the team accountable for achieving departmental goals.
Monitor customer satisfaction and take an active role in resolving escalated customer concerns.
Identify opportunities to improve processes, productivity, efficiency, and the overall customer experience.
Work collaboratively with Parts, Sales, and other dealership departments to maintain effective communication and workflow.
Ensure the department operates in accordance with Wood Automotive Group policies, manufacturer requirements, safety standards, and applicable legislation.
Foster a positive, collaborative, accountable, and results-driven team environment.
Promote Wood Automotive Group values and brand standards while building long-term customer loyalty.

What We're Looking For

The ideal candidate is a highly driven leader who understands what it takes to successfully operate a busy dealership Service Department. You are equally comfortable leading and developing employees, analyzing departmental performance, resolving customer concerns, and identifying opportunities to improve results.

You Bring

Strong automotive dealership Service and Fixed Operations knowledge.
Proven leadership skills with the ability to coach, motivate, and develop a team.
A strong understanding of dealership service processes, workflow, productivity, and performance.
Strong technical and mechanical knowledge of automotive repairs and service operations.
A customer-focused mindset with a commitment to delivering an exceptional service experience.
Strong communication, organizational, and problem-solving skills.
The ability to effectively manage competing priorities in a fast-paced dealership environment.
A proven ability to build employee engagement, accountability, and collaboration.
A results-oriented approach with a focus on achieving departmental targets and continuous improvement.

Requirements

Minimum 5 years of automotive management and leadership experience required.
Previous Service Management or Fixed Operations experience is strongly preferred.
Strong automotive dealership background and understanding of retail service operations.
Valid Alberta Class 5 driver's licence and a clean driver’s abstract.

Some Of The Rewards Of Joining Our Team

Exceptional benefits package
Pension Plan with employer contributions – free money!
Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
Corporate rates at YMCA and Goodlife Fitness
Group social events and company perks

Our Unique Culture

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation, and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.

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More about this job

Responsibilities

Lead the Service Department’s daily operations and manage its performance, including productivity, profitability, expenses, workflow, and customer satisfaction. Develop and hold the team accountable, resolve escalated customer concerns, improve processes, coordinate with other dealership departments, and ensure compliance with company, manufacturer, safety, and legal requirements.

Requirements

Requires at least five years of automotive management and leadership experience, with Service Management or Fixed Operations experience strongly preferred. Candidates should have dealership service operations knowledge, strong leadership and communication skills, automotive repair knowledge, and a valid Alberta Class 5 driver’s licence with a clean abstract.

Skills

Fixed Operations
Team Leadership
Coaching and Employee Development
Performance Management
Departmental Budget and Expense Management
Service Workflow Management
Productivity Improvement
Customer Satisfaction
Customer Concern Resolution
Process Improvement
Automotive Repair and Mechanical Knowledge
Communication
Organization
Problem-Solving
Safety and Regulatory Compliance

Benefits

Exceptional Benefits Package
Pension Plan With Employer Contributions
Employee Assistance Program
Financial Advisory Services
Nutritional Counselling
Legal Advisory Services
Counselling Services
Fitness Program
Corporate Fitness Membership Rates
Group Social Events
Company Perks

Visa sponsorship

Not detected in the job text

Keywords

Automotive Dealership
Service Department
Fixed Operations
Service Management
Retail Service Operations
Service Advisors
Technicians
Departmental Performance
Productivity
Profitability
Expense Management
Workflow
Customer Satisfaction
Customer Loyalty
Automotive Repairs
Mechanical Knowledge
Team Development
Performance Expectations
Process Improvement
Operational Efficiency
Manufacturer Requirements
Safety Standards
Applicable Legislation
Alberta Class 5 Driver’s Licence
Clean Driver’s Abstract

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