Service Manager
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 5 years of automotive management and leadership experience required.
- Posting language
- English
- Posted
Original job description
The Wood Automotive Group is currently seeking an experienced and driven Service Manager to join our leadership team.
Reporting to the General Manager, the Service Manager will be responsible for the overall leadership, performance, and day-to-day operations of the Service Department. This position plays a key role in driving customer satisfaction, team performance, operational efficiency, safety, and profitability while ensuring an exceptional service experience.
We are looking for a hands-on leader who understands dealership fixed operations and knows how to build, coach, and motivate a high-performing team. The successful candidate will be focused on achieving departmental goals, developing their people, strengthening customer loyalty, and maintaining the high standards expected across the Wood Automotive Group.
Key Responsibilities
The ideal candidate is a highly driven leader who understands what it takes to successfully operate a busy dealership Service Department. You are equally comfortable leading and developing employees, analyzing departmental performance, resolving customer concerns, and identifying opportunities to improve results.
You Bring
Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation, and the Rogers Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted.
APPLY NOW
Apply with Indeed
Reporting to the General Manager, the Service Manager will be responsible for the overall leadership, performance, and day-to-day operations of the Service Department. This position plays a key role in driving customer satisfaction, team performance, operational efficiency, safety, and profitability while ensuring an exceptional service experience.
We are looking for a hands-on leader who understands dealership fixed operations and knows how to build, coach, and motivate a high-performing team. The successful candidate will be focused on achieving departmental goals, developing their people, strengthening customer loyalty, and maintaining the high standards expected across the Wood Automotive Group.
Key Responsibilities
- Lead and oversee the day-to-day operations of the Service Department.
- Manage departmental performance, including productivity, profitability, expenses, workflow, and overall operational results.
- Lead, coach, train, and develop Service Advisors, Technicians, and other Service Department team members.
- Establish clear performance expectations and hold the team accountable for achieving departmental goals.
- Monitor customer satisfaction and take an active role in resolving escalated customer concerns.
- Identify opportunities to improve processes, productivity, efficiency, and the overall customer experience.
- Work collaboratively with Parts, Sales, and other dealership departments to maintain effective communication and workflow.
- Ensure the department operates in accordance with Wood Automotive Group policies, manufacturer requirements, safety standards, and applicable legislation.
- Foster a positive, collaborative, accountable, and results-driven team environment.
- Promote Wood Automotive Group values and brand standards while building long-term customer loyalty.
The ideal candidate is a highly driven leader who understands what it takes to successfully operate a busy dealership Service Department. You are equally comfortable leading and developing employees, analyzing departmental performance, resolving customer concerns, and identifying opportunities to improve results.
You Bring
- Strong automotive dealership Service and Fixed Operations knowledge.
- Proven leadership skills with the ability to coach, motivate, and develop a team.
- A strong understanding of dealership service processes, workflow, productivity, and performance.
- Strong technical and mechanical knowledge of automotive repairs and service operations.
- A customer-focused mindset with a commitment to delivering an exceptional service experience.
- Strong communication, organizational, and problem-solving skills.
- The ability to effectively manage competing priorities in a fast-paced dealership environment.
- A proven ability to build employee engagement, accountability, and collaboration.
- A results-oriented approach with a focus on achieving departmental targets and continuous improvement.
- Minimum 5 years of automotive management and leadership experience required.
- Previous Service Management or Fixed Operations experience is strongly preferred.
- Strong automotive dealership background and understanding of retail service operations.
- Valid Alberta Class 5 driver's licence and a clean driver’s abstract.
- Exceptional benefits package
- Pension Plan with employer contributions – free money!
- Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
- Corporate rates at YMCA and Goodlife Fitness
- Group social events and company perks
Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation, and the Rogers Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted.
APPLY NOW
Apply with Indeed
More about this job
Responsibilities
Lead the Service Department’s daily operations and manage its performance, including productivity, profitability, expenses, workflow, and customer satisfaction. Develop and hold the team accountable, resolve escalated customer concerns, improve processes, coordinate with other dealership departments, and ensure compliance with company, manufacturer, safety, and legal requirements.
Requirements
Requires at least five years of automotive management and leadership experience, with Service Management or Fixed Operations experience strongly preferred. Candidates should have dealership service operations knowledge, strong leadership and communication skills, automotive repair knowledge, and a valid Alberta Class 5 driver’s licence with a clean abstract.
Skills
- Fixed Operations
- Team Leadership
- Coaching and Employee Development
- Performance Management
- Departmental Budget and Expense Management
- Service Workflow Management
- Productivity Improvement
- Customer Satisfaction
- Customer Concern Resolution
- Process Improvement
- Automotive Repair and Mechanical Knowledge
- Communication
- Organization
- Problem-Solving
- Safety and Regulatory Compliance
Benefits
- Exceptional Benefits Package
- Pension Plan With Employer Contributions
- Employee Assistance Program
- Financial Advisory Services
- Nutritional Counselling
- Legal Advisory Services
- Counselling Services
- Fitness Program
- Corporate Fitness Membership Rates
- Group Social Events
- Company Perks
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Trades
- Transportation
Keywords
- Automotive Dealership
- Service Department
- Fixed Operations
- Service Management
- Retail Service Operations
- Service Advisors
- Technicians
- Departmental Performance
- Productivity
- Profitability
- Expense Management
- Workflow
- Customer Satisfaction
- Customer Loyalty
- Automotive Repairs
- Mechanical Knowledge
- Team Development
- Performance Expectations
- Process Improvement
- Operational Efficiency
- Manufacturer Requirements
- Safety Standards
- Applicable Legislation
- Alberta Class 5 Driver’s Licence
- Clean Driver’s Abstract