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Added 2 mins ago
SH
Case Coordinator
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- Full-time
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Woodbine Entertainment

Security Control Center Operator Contract Fixed Term Full Time

Toronto, ON, Canada
Woodbine HQ, Canada

Pay: $25.88 to $29.63 per hour. · Full-time

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Job details

Pay: Pay: $25.88 to $29.63 per hour.
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing - and also among the most exciting and diverse entertainment facilities on the globe.

THIS IS A FULL TIME FIXED TERM CONTRACT

JOB SUMMARY

The Security Control Center Operator works in a Security Surveillance Operations Center requiring 24/7 staffing. This position is required to proactively monitor, in real-time, all surveillance cameras, motion alarms and access controls, then process any unusual activity to provide an appropriate response. This position will also receive information from the field and appropriately direct notifications guided by the Standard Operating Procedures. The person must adapt, utilize experienced judgment in order to function during time-urgent situations. Further, this position will be responsible for investigating and protecting the Woodbine Entertainment Group's security and integrity with discretion and confidentiality, ensuring company, employee and guest safety and security.

KEY RESPONSIBILITIES

Proactive monitoring of surveillance cameras specifically utilizing experience to identify and assess unusual activity that puts the business, people or property at risk
Report and investigate all matters affecting the integrity of Thoroughbred and Standardbred racing at all Woodbine Entertainment Group (WEG) facilities
Upon identification of any unusual activity, use sound judgment to respond and report appropriately. It may include further monitoring, sending a response team, escalating to Management, contacting proper authorities, among other appropriate responses as deemed fit by the SSOC-Investigative Specialist.
Document and conduct impartial investigations into all offences and criminal activity on WEG Property and affecting WEG
Ensure immediate response to any alarms from motion or access control entry issues
Thoroughly investigate any incidents reported, including any findings or determinations. Prepare accurate investigative reports and video evidence that are reliable and defensible in the event of any potential legal action.
Attend court and hearing(s) and give evidence or observe and report on related matters
Initiate investigations into WEG employee matters for disciplinary action and when internal breaches of security are suspected, partnering with the PX department when required
Receive and communicate emergency messages and make appropriate notifications.
Sort and prioritize operational email/call traffic and make appropriate notifications based on established criteria.
Provide support to special events, including retention program, surveillance, operational planning and risk assessments
Develop/enforce security measures to be followed and oversee covert and electronic surveillance
Investigate and report unlawful use of broadcast signals
Identify and track crime patterns affecting WEG properties and report to Management. Inform Senior Manager of all active investigations and results of each investigation and apprise of any occurrences which may compromise or be damaging to the positive guest experience or departmental relations
Follow up on all investigations to ensure accurate and effective completion
Work as a team member to continuously improve operational effectiveness, improve SOPs, and deliver guest support.
Investigate and respond to integrity issues quickly and thoroughly, ensuring appropriate action taken. Coordinate and conduct all investigations into criminal activities and contravention of AGCO and WEG rules with complete confidentiality
Liaise with Municipal, Provincial and Federal Police Forces, AGCO Investigators, and Law enforcement agencies
Work effectively with SSOC and security staff
Conduct all duties and responsibilities of the Security Supervisor and monitor Security guards in compiling reports showing primary investigation, as required
Provide support and emergency information to deployed personnel.
Use Microsoft Office tools and Resolver CORE for analysis and communication.
Motivated, able to think in stressful situations, persistent and strong work ethic
Ability to share clear and concise information to a variety of recipients using multiple systems
Log shift activity of various guards/buildings using different systems and processes
Constant mental alertness and attention to detail required while setting priorities and following up on assignments

JOB SPECIFICATIONS

Knowledge

Advanced knowledge of investigation methodology and reporting with a good understanding of Federal, Provincial, and Municipal law
Requires general knowledge of safety regulations (OHSA, WHMIS), labour standards (ESA), and organizational policies and procedures
Knowledge of physical security, building, and fire equipment/monitoring systems
Knowledge and proficient use of CCTV systems
Advanced knowledge of surveillance methodology, including how to identify unusual activity and how to respond appropriately
Knowledge installing, monitoring and maintaining covert camera systems
Proficiency in utilizing phone systems, voice mail, and directories

Understanding of office procedures and department protocol

Proficient understanding of access control and alarm monitoring systems and panels
Demonstrated computer aptitude of Windows, MS Office, and internet

Skills

Requires the ability to develop and manage confidential informants, to effectively document all relevant case/investigation information, including conversations with informants or confidential sources, as well as the ability to prepare files for court proceedings
Requires high motivation, resourcefulness, reliability, and must possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of employees, stakeholders and the general public professionally
Must possess the ability to work independently, take the initiative and utilize sound independent judgment within established guidelines
Must have critical thinking skills and ability to demonstrate excellent judgement under pressure
Strong guest focus
Demonstrated organizational skills
Proven ability to work in a team environment
Conflict resolution skills

Work well under pressure, multi-task, and adapt to changing conditions, urgent matters, and emergencies.
Work independently with minimal supervision and as part of a team to accomplish an objective

Education and Experience

Post-secondary education in a related field of law or law enforcement, security administration, investigations, surveillance, or an approved equivalent combination of education, certification/accreditation, or relevant experience
One to two years of experience
Must be able to use MS Office Suite (MS Word, MS Excel). Experience with associated business software (e.g. Genetec, CORE, etc.) strongly preferred
Must possess a valid Ontario Private Investigator License or Dual License
Must be able to obtain a racing AGCO license
First Aid/CPR training or certification

Working Conditions

Requires wearing personal protective equipment when if required
Moderate to high stress dealing with cross-functional teams, outside suppliers,

deadlines and customers

Regular interruptions, multiple demands and time pressure
Various shift work, including evening, weekends and holidays, as required
Required to work hours other than regular schedule, including shift work, weekends and holidays on a rotating basis. May be required to be on-call and work overtime

Pay: $25.88 to $29.63 per hour. This range is not a guarantee of compensation. Final placement within the range depends on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

Reason for vacancy: Replacement

We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection process

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.

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More about this job

Responsibilities

The Security Control Center Operator proactively monitors surveillance cameras, alarms, and access controls to identify and respond to unusual activity. They are responsible for conducting investigations into security breaches, criminal activity, and integrity issues while maintaining accurate documentation and reporting.

Requirements

Candidates must have post-secondary education in a related field and one to two years of relevant experience. A valid Ontario Private Investigator License and proficiency in security surveillance systems and Microsoft Office are required.

Skills

Surveillance monitoring
Investigation methodology
CCTV systems
Access control
Alarm monitoring
Critical thinking
Conflict resolution
Report writing
Microsoft Office
Physical security
Emergency response
Risk assessment
Communication
Attention to detail
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Security Surveillance
CCTV
Access Control
Investigation
Private Investigator License
AGCO
Security Operations Center
Risk Assessment
Emergency Response
Microsoft Office
Genetec
CORE
Physical Security
Fire Equipment
Surveillance Methodology
Incident Reporting
Conflict Resolution
Data Analysis
Security Protocols
Regulatory Compliance
OHSA
WHMIS
Labour Standards
Surveillance Systems
Alarm Monitoring
Security Guard Supervision
Law Enforcement Liaison
Covert Surveillance
Integrity Monitoring
Shift Work

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