Appointment Scheduler

Company Description Woodbine Toyota is a full-service automotive dealership offering new and used Toyota vehicles, genuine Toyota service, and authentic Toyota parts. Located in the western GTA, the dealership is dedicated to supporting customers with a range of transportation solutions. Team members work in a fast-paced environment focused on reliability, quality, and customer satisfaction. Woodbine Toyota values professionalism, collaboration, and a strong commitment to service.

Role Description The Appointment Scheduler is a full time, on-site role based in Etobicoke,. This position is responsible for managing incoming calls and online inquiries to book service and sales appointments efficiently. Day-to-day tasks include confirming appointment details, updating schedules in the system, coordinating with service advisors and sales staff, and ensuring customers understand visit requirements and timelines. The role involves following up with customers to reconfirm bookings, reschedule missed appointments, and provide courteous, timely responses to questions. The Appointment Scheduler works closely with the dealership team to support smooth daily operations and a positive customer experience.

Qualifications

• Strong appointment scheduling skills, including managing calendars, booking, confirming, and adjusting appointments in dealership or CRM systems.
• Professional phone etiquette and communication skills to handle high call volumes, provide clear information, and respond to customer inquiries.
• Customer service experience with a focus on patience, problem-solving, and building positive relationships in a fast-paced environment.
• Sales awareness and the ability to identify opportunities to support dealership sales and service goals while maintaining a customer-first approach.
• Detail-oriented, organized, and able to multitask while maintaining accuracy in data entry and documentation.
• Comfort working on-site with a cross-functional team, including service advisors, technicians, and sales representatives.
• Basic computer proficiency, including use of scheduling tools, CRM software, and email.
• Previous experience in automotive, dealership, call center, or related customer-facing environments is an asset.