Inside Sales Representative – X-TRAC Rubber Tracks & Parts
We are building Canada's leading compact equipment product line and distribution business. We're results-focused and growth-minded, and we're looking for the right person to help us deliver first-class service to the dealers and rental companies who rely on us.
We're hiring an inside sales professional to be the go-to contact for our customers. You'll help them find the right track or part, keep their orders moving, and look after key accounts from quote to delivery. You'll work with an experienced team and a proven product line. If you like solving problems, enjoy technical detail, and take pride in making sure things get done right, this role is for you.
As our Inside Sales Representative, you will have:
- An established, OEM-quality product line with nearly two decades in the Canadian market and leading market share in Eastern Canada
- A B2B-only model that supports equipment dealers and rental companies rather than competing with them
- Direct access to ownership and leadership, working closely with an entrepreneurial team
- A competitive compensation package that rewards performance and growth
What You'll Do
- Provide technical and sizing support for X-TRAC rubber tracks, undercarriage, and other parts, helping customers confirm fitment by machine make, model, and track dimensions
- Respond to customer inquiries by phone, email, and online, and handle quotes, pricing, availability, and order entry
- Coordinate shipments with our warehouse and freight carriers so orders ship accurately and on time
- Oversee order fulfillment from start to finish: track open orders, follow up on backorders, and resolve issues before they reach the customer
- Manage and grow relationships with key customer accounts, including dealers, rental companies, repair shops, and parts retailers
- Spot opportunities for repeat business, stocking programs, and add-on parts sales
- Work with outside sales and management on customer needs, key SKUs, and inventory planning
- Record customer activity, quotes, and feedback in our CRM
Who You Are
You're organized, customer-focused, and comfortable with technical product information. You like being the person customers can count on for a fast, accurate answer, and you follow through until the job is done.
The ideal candidate will have:
- Experience in inside sales, customer service, parts sales, order desk, or account management
- Experience working with equipment dealerships, rental companies, contractors, fleets, or industrial customers
- Strong attention to detail and the ability to handle several orders and priorities at once
- Clear, professional phone and written communication skills
- Comfort reading spec sheets, part numbers, and technical sizing information
- Experience coordinating freight or shipments is an asset
- Experience with a CRM (e.g. HubSpot) and ERP or order-entry systems is a plus
- Ability to work independently while staying aligned with the broader team
Experience in heavy equipment, compact equipment, construction, agriculture, rental, or aftermarket parts would be a strong asset. That said, you don't need to be a rubber track expert on day one. If you're curious, mechanically inclined, and willing to learn the equipment parts market, we want to hear from you. We'll teach you the product.
What We Offer
- An energetic, best-in-class team focused on growth
- Ownership of key customer relationships and a central role in our day-to-day operations
- Direct access to company ownership and leadership
- Competitive compensation package and benefits
- Hybrid, flexible working working options
- Real input into customer service, inventory, and process improvements
About Woodbridge
Woodbridge Equipment Parts has served Canada's equipment industry since 1986. We are the company behind X-TRAC, the rubber track line we launched in 2006 to bring premium rubber tracks to the Canadian replacement market.
We are a pure B2B supplier. We don't sell to end users or compete with our partners. We provide value to the dealerships, rental fleets, and manufacturers that serve Canada's equipment market.
How to Apply
If you'd like to help customers across Canada keep their equipment running, we'd like to hear from you. Please send your resume and a brief note explaining why you'd be a good fit for the role.
