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Added 39 mins ago
PC
Payroll Associate (Contract)
Pwc Canada
Toronto, ON
- Full-time
As a Payroll Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 2 hours ago
TB
Senior Retail Sales Associate
Tailored Brands
Belleville, ON
- Full-time
…would be a temporary flex key holder in the capacity of the manager on duty, in times of…
Added 2 hours ago
W
Customer Support, Field Service Coordinator - Windsor Windows
Woodgrain
Windsor, ON
- Full-time
Reporting to the Field Service Manager, the Customer Support - Field Service Coordinator is responsible for coordinating field service activities, supporting customer warranty and service…
Added 2 hours ago
MD
APEX Accelerator Area Manager - State Program Administrator Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
An Associate's degree as specified may be substituted for six (6) months of experience as described.
Added 2 hours ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
PICTON Investments is presently seeking an ambitious, energetic, and relentlessly curious Associate, Inside Sales with a passion for providing investment solutions. The Associate will be a…
Added 3 hours ago
WC
(CAN) Staff Pharmacist
Walmart Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 3 hours ago
WC
On Site Solutions Associate
White Cap Canada
AB · Edmonton, AB
- Full-time
Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
Added 3 hours ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
AB · Edmonton, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 3 hours ago
OG
Olive Garden, Waterloo - Service Manager
Olive Garden Canada
Waterloo, ON
- Full-time
Our Service Managers report to the General Manager and are accountable for taking initiative, being people-focused, and results-oriented. They are responsible for leading their teams in a…
Added 3 hours ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Calgary, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 4 hours ago
SD
Assistant Front Store Manager, Hourly Union Full Time Flexible Shifts
Shoppers Drug Mart
Sydney, NS
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 4 hours ago
TU
Development Coordinator, Corporate & Foundation Relations
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Reports to: One of: Advancement Officer, Associate Director, Manager, Director, Senior Director/Assistant Dean, or Executive Director of Development.
Added 4 hours ago
WC
On Site Solutions Associate
White Cap Canada
AB · Edmonton, AB
- Full-time
Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
Added 4 hours ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 4 hours ago
T
Customer Experience Associate
TD
Elora, ON
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 4 hours ago
Insurance Associate
Odlum Brown
Vancouver, BC
We have an opportunity for an Insurance Associate to join our award-winning firm in the Vancouver office.
Added 5 hours ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 5 hours ago
C
Security Associate
Carvana
ON · Ontario, Canada
- Full-time
…you'll be at the gate - the literal face of Carvana to every associate, vendor, and visitor walking through it. Other days, you'll be out on the lot scanning vehicles, knocking out safety…
Added 5 hours ago
Buyer
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Ladies & Handbags Buying Manager, the Associate Buyer plays a key supporting role in the development and execution of the seasonal buying strategy across Ladies Footwear…
Added 5 hours ago
T
Data Analytics Associate, CIB Business Management
TD
Toronto, ON
- Full-time
Business storytelling and relationship building are central to the role. The Associate will turn complex findings into concise, executive-ready narratives, present insights directly to…
Added 5 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
North Vancouver, BC
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 5 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Milton, ON
- Part-time
Added 5 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Thunder Bay, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 5 hours ago
TH
Contractor Sales Part Time - WOODTOCK
The Home Depot Canada
Woodstock, ON
- Part-time
…each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and…
Added 5 hours ago
TH
Pro Account Sales Associate Part Time (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Part-time
…each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and…

Woodgrain

Customer Support, Field Service Coordinator - Windsor Windows

Windsor, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer’s exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.

Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.

We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company’s most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.
Employment Type: Full-Time, Hourly Non-Exempt

Position Summary

Reporting to the Field Service Manager, the Customer Support - Field Service Coordinator is responsible for coordinating field service activities, supporting customer warranty and service requests, maintaining service records, and ensuring timely resolution of customer issues. This role serves as a key point of contact between customers, contractors, field service representatives, sales teams, and internal departments, helping deliver an exceptional customer experience while supporting operational efficiency.

Key Responsibilities

Coordinate service requests, inspections, field visits, and warranty-related activities for assigned territories.
Serve as the primary contact for homeowners, builders, distributors, field service representatives, and internal stakeholders regarding service concerns and requests.
Schedule appointments, inspections, and service work while ensuring timely communication with all parties involved.
Enter, maintain, and track service records, claims, and customer information within company systems.
Process replacement part and service orders required to resolve customer issues.
Review acknowledgements, service documentation, and order details for accuracy.
Coordinate shipment of replacement materials and maintain supporting service documentation.
Process contractor invoices and ensure accurate recordkeeping.
Monitor open service items and follow up to ensure timely completion and customer satisfaction.
Identify recurring service trends and communicate findings to management.
Support continuous improvement initiatives and contribute to a collaborative team environment.

Qualifications

Associate degree preferred or equivalent combination of education and experience.
Minimum of 1 year of customer service, administrative, coordination, or related office experience preferred.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Proficiency with Microsoft Office applications and ability to learn company software systems.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Self-motivated with the ability to work independently and as part of a team.

What We're Looking For

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to providing outstanding service while maintaining positive relationships with customers and internal teams.

Work Environment

This is an on-site position based in West Des Moines, Iowa. The role is performed primarily in a professional office environment and requires regular use of computers, telephones, and standard office equipment. Typical hours are Monday through Friday, with occasional additional hours as needed to support customer and business requirements. This is NOT a remote position.

Summary Of Company Benefits

Health, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) with a Company Match
Group Term Life Insurance and AD&D
Employer Paid Long-Term & Short-Term Disability
Voluntary Supplemental Hospital and Accident Plans
Employee Assistance Program
8 Company Paid Holidays & 1 Floating Holiday
Paid Time Off (PTO)

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required

All legitimate Woodgrain job opportunities must be applied for through our official Applicant Tracking System at jobs.woodgrain.com or through our partnership with Indeed using their "Apply with Indeed" feature. Woodgrain will never ask candidates for money to cover hiring costs. Woodgrain does not charge any fees for job applications or hiring procedures.

Apply About employer

More about this job

Responsibilities

Coordinate field service visits, inspections, warranty requests, replacement orders, shipments, and contractor invoices for assigned territories. Serve as a key contact for customers and internal teams, maintain accurate service records, and follow up on open issues to support timely resolution and customer satisfaction.

Requirements

An associate degree is preferred, or an equivalent combination of education and experience; at least one year of customer service, administrative, coordination, or related office experience is preferred. Candidates should have strong communication and customer service skills, proficiency with Microsoft Office, excellent organization and attention to detail, and the ability to manage multiple priorities independently and collaboratively.

Skills

Customer Service
Relationship Building
Verbal Communication
Written Communication
Microsoft Office
Organization
Attention to Detail
Prioritization
Deadline Management
Problem-Solving
Scheduling
Service Coordination
Recordkeeping
Customer Issue Resolution

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Flexible Spending Account
401(k) With Company Match
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability Insurance
Short-Term Disability Insurance
Supplemental Hospital Plan
Accident Plan
Employee Assistance Program
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Field Service Coordination
Warranty Claims
Customer Service
Service Requests
Inspections
Appointment Scheduling
Replacement Parts
Service Orders
Shipment Coordination
Contractor Invoices
Service Documentation
Recordkeeping
Customer Information
Microsoft Office
Company Software Systems
Residential Construction
Windows and Doors
Customer Satisfaction
Continuous Improvement

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