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Added 1 min ago
AO
Site Operations Manager
AML Oceanographic Ltd.
Saanichton, BC
- $100,000 to $125,000 CAD / year
- Full-time
…have a 70+ person team of employees that care deeply about customer outcomes. In our market, we are known for two things: 1) Going to the ends of the earth to make our customers successful;…
Added 2 mins ago
MN
Loblaws Food Sampling Brand Ambassador
Mosaic North America
Owen Sound, ON
- Internship
Previous customer service, retail, or sales experience preferred
Added 2 mins ago
A
Mechanical Designer/drafter
Actalent
Mississauga, ON
- $35 to $45 CAD / hour
- Contract
Modify existing designs and drawings based on engineering changes, customer requirements, or shop-floor feedback.
Added 2 mins ago
S
Technology Manager
Skip
Oakville, ON
- Full-time
Just Eat Takeaway is seeking a Technology Manager to lead and grow the Delivery as a Service team (DaaS) within our Logistics Pillar (Logistics Services).
Added 2 mins ago
TO
Manager, HIS & Clinical Solutions
The Ottawa Hospital
Ottawa, ON
- Full-time
Strong focus on customer service, teamwork, and quality;
Added 2 mins ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences.…
Added 16 mins ago
WC
Front Load Truck Driver
Waste Connections of Canada
Rocky View, AB
- Full-time
Reading route sheets and service each customer identified on the sheet or assigned by the dispatcher.
Added 32 mins ago
RI
Support Services Administrator
Rentokil Initial
Concord, ON
- $45,000 to $45,700 CAD / year
- Full-time
…commercial and residential customers while providing World Class customer…
Added 32 mins ago
TS
Shelter Worker - Casual
The Salvation Army in Canada
Campbell River, BC
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 32 mins ago
ML
Maintenance Stockroom Controller
Maple Leaf Foods Inc
Port Perry, ON
- $47,000 to $69,000 CAD / year
- Part-time
Receiving and proper placement in location of all maintenance related parts inventory, work order related materials, contractor service reports and accounting for correct values
Added 32 mins ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Part-time
Propose strategies to resolve shortfalls in Inventory Service Levels and Inventory Levels.
Added 32 mins ago
ST
Inside Sales Representative (PLT)
Scotia Tire & Alignment Services Limited
Mississauga, ON
- Full-time
The successful candidate will be responsible for handling incoming customer inquiries, providing competitive tire and automotive service quotations, converting sales opportunities,…
Added 32 mins ago
TS
Shelter Support Worker (Casual)
The Salvation Army in Canada
Port Hardy, BC
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 32 mins ago
L
Seasonal Sales Help
Lids
London, ON
- $17.95 USD / hour
- Temporary
Achieve revenue growth through customer service.
Added 32 mins ago
C
Retail Sales Associate - RattleSnake Point Golf Club
ClubLink
Milton, ON
- Full-time
We are looking for an enthusiastic and customer-focused Retail Sales Associate to join our Golf Operations team. Whether you're an experienced retail professional or someone with a passion…
Added 32 mins ago
TH
Special Services Associate : Part Time - MARLBOROUGH
The Home Depot Canada
Calgary, AB
- Part-time
Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely…
Added 32 mins ago
C
Assistant Golf Professional - RattleSnake Point Golf Club
ClubLink
Milton, ON
- Full-time
RattleSnake Point Golf Club is Hiring an Assistant Golf Professional!
Added 32 mins ago
TC
Operations Manager
The Cahill Group
Saint John, NB
- Full-time
Manage the division’s income statement, billings and receivables, customer service feedback, monthly reports and corporate safety policy and objectives.
Added 32 mins ago
FT
Tire Technician
Fountain Tire
North Vancouver, BC
- Full-time
Amazing customers to impress with professional and friendly customer service
Added 32 mins ago
TA
Full-Time Sales Representative
The Acquisition Group
Port Moody, BC
- Full-time
Whether you're a recent college graduate, someone exploring a new career path, or a professional with work experience, this opportunity is designed to help you build valuable skills and is…
Added 32 mins ago
TA
Outside Sales Representative
The Acquisition Group
AB
- Full-time
Build trust and deliver exceptional customer experiences
Added 47 mins ago
PI
Yard Laborer
Pagnotta Inc.
Nisku, AB
- $20 to $26 CAD / hour
- Full-time
…rewarding yet challenging position that promotes personal and professional growth, keep…
Added 47 mins ago
HS
Conveyor Belt Technician
Hercules SLR
NS · Dartmouth, NS
- Full-time
…manufacture and repair, install belts as well as provide excellent customer…
Added 47 mins ago
HS
Inside Sales Representative
Hercules SLR
NS · Dartmouth, NS
- Full-time
Provides excellent customer service and promotes a positive experience to Stellar’ prospective customers and current customers.
Added 1 hour ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners

Woodgrain

Customer Support, Field Service Coordinator - Windsor Windows

Windsor, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer’s exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.

Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.

We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company’s most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.
Employment Type: Full-Time, Hourly Non-Exempt

Position Summary

Reporting to the Field Service Manager, the Customer Support - Field Service Coordinator is responsible for coordinating field service activities, supporting customer warranty and service requests, maintaining service records, and ensuring timely resolution of customer issues. This role serves as a key point of contact between customers, contractors, field service representatives, sales teams, and internal departments, helping deliver an exceptional customer experience while supporting operational efficiency.

Key Responsibilities

Coordinate service requests, inspections, field visits, and warranty-related activities for assigned territories.
Serve as the primary contact for homeowners, builders, distributors, field service representatives, and internal stakeholders regarding service concerns and requests.
Schedule appointments, inspections, and service work while ensuring timely communication with all parties involved.
Enter, maintain, and track service records, claims, and customer information within company systems.
Process replacement part and service orders required to resolve customer issues.
Review acknowledgements, service documentation, and order details for accuracy.
Coordinate shipment of replacement materials and maintain supporting service documentation.
Process contractor invoices and ensure accurate recordkeeping.
Monitor open service items and follow up to ensure timely completion and customer satisfaction.
Identify recurring service trends and communicate findings to management.
Support continuous improvement initiatives and contribute to a collaborative team environment.

Qualifications

Associate degree preferred or equivalent combination of education and experience.
Minimum of 1 year of customer service, administrative, coordination, or related office experience preferred.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Proficiency with Microsoft Office applications and ability to learn company software systems.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Self-motivated with the ability to work independently and as part of a team.

What We're Looking For

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to providing outstanding service while maintaining positive relationships with customers and internal teams.

Work Environment

This is an on-site position based in West Des Moines, Iowa. The role is performed primarily in a professional office environment and requires regular use of computers, telephones, and standard office equipment. Typical hours are Monday through Friday, with occasional additional hours as needed to support customer and business requirements. This is NOT a remote position.

Summary Of Company Benefits

Health, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) with a Company Match
Group Term Life Insurance and AD&D
Employer Paid Long-Term & Short-Term Disability
Voluntary Supplemental Hospital and Accident Plans
Employee Assistance Program
8 Company Paid Holidays & 1 Floating Holiday
Paid Time Off (PTO)

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required

All legitimate Woodgrain job opportunities must be applied for through our official Applicant Tracking System at jobs.woodgrain.com or through our partnership with Indeed using their "Apply with Indeed" feature. Woodgrain will never ask candidates for money to cover hiring costs. Woodgrain does not charge any fees for job applications or hiring procedures.

Apply About employer

More about this job

Responsibilities

Coordinate field service visits, inspections, warranty requests, replacement orders, shipments, and contractor invoices for assigned territories. Serve as a key contact for customers and internal teams, maintain accurate service records, and follow up on open issues to support timely resolution and customer satisfaction.

Requirements

An associate degree is preferred, or an equivalent combination of education and experience; at least one year of customer service, administrative, coordination, or related office experience is preferred. Candidates should have strong communication and customer service skills, proficiency with Microsoft Office, excellent organization and attention to detail, and the ability to manage multiple priorities independently and collaboratively.

Skills

Customer Service
Relationship Building
Verbal Communication
Written Communication
Microsoft Office
Organization
Attention to Detail
Prioritization
Deadline Management
Problem-Solving
Scheduling
Service Coordination
Recordkeeping
Customer Issue Resolution

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Flexible Spending Account
401(k) With Company Match
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability Insurance
Short-Term Disability Insurance
Supplemental Hospital Plan
Accident Plan
Employee Assistance Program
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Field Service Coordination
Warranty Claims
Customer Service
Service Requests
Inspections
Appointment Scheduling
Replacement Parts
Service Orders
Shipment Coordination
Contractor Invoices
Service Documentation
Recordkeeping
Customer Information
Microsoft Office
Company Software Systems
Residential Construction
Windows and Doors
Customer Satisfaction
Continuous Improvement

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