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Added 20 mins ago
AH
Warranty Manager
Airbus Helicopters
Fort Erie, ON
- Full-time
Customer Service Collaboration & Workflow Management
Added 20 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
New Westminster, BC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 20 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
North Vancouver, BC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 20 mins ago
FC
Fulfillment Officer (up to 6 months)
FirstOntario Credit Union
Woodstock, ON
- Contract
Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
Added 34 mins ago
U
Outside Sales Representative – UniFirst Canada
UniFirst
Montreal, QC
- Full-time
…currently employ 14,000 Team Partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We are rated in the top 10 “Best Companies to Sell For” list by…
Added 34 mins ago
S
Senior Customer Experience Associate - Mount Forest (22.5 hours/week)
Scotiabank
Mount Forest, ON
- Full-time
…our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and…
Added 35 mins ago
TI
Sr Mgr, Process Improvement & Transformation
telMAX Inc.
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
Reporting to the VP, Product Management & Customer Experience, the Senior Manager, Process Improvement & Transformation will be responsible for turning opportunities into simpler, smarter,…
Added 50 mins ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
Truro, NS · ON · NB · NS · PE
Immediate Supervisor: VP Product Management and Customer Experience
Added 50 mins ago
REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA
United Services Group
Maple Ridge, BC · Langley (District), BC · Abbotsford, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Langley, BC
Calibration Walks with Customers, Account Management, Partners/Employees/
Added 50 mins ago
D
Account Manager
Desjardins
Amqui, QC · Montreal, QC · Brossard, QC · Beauharnois, QC · Vaudreuil-Dorion, QC · Rivière-du-Loup, QC · Quebec, QC · Rimouski, QC · Saint-Hyacinthe, QC · Gatineau, QC · Saint-Jean-sur-Richelieu, QC · La Pocatière, QC · L'étang-du-nord, QC
- Full-time
Your success rests on your ability to build solid relationships of trust with organizations by offering them simple, innovative solutions that are adapted to their needs. Business…
Added 50 mins ago
S
Channel Executive
Sage
Toronto, ON
- Full-time
…resources, including pre-sales, professional services, marketing, customer success, and product teams, to maximize partner performance and customer outcomes. Success in this role requires a…
Added 1 hour ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $100,000 to $115,000 CAD / year
- Full-time
…This individual will play a critical role in the financial management of assigned programs. This position provides comprehensive financial analysis and actionable insights to drive program…
Added 1 hour ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $100,000 to $115,000 CAD / year
- Full-time
…This individual will play a critical role in the financial management of assigned programs. This position provides comprehensive financial analysis and actionable insights to drive program…
Added 1 hour ago
Maintenance Technician Associate
Opta Group
Regina, SK
…complex challenges, optimizes process and drives long-term…
Added 2 hours ago
C
Financial Services Representative
CIBC
High River, AB
- Full-time
…teamwork, and accountability, supported by a focus on client success. CIBC has been recognized as a top employer in Canada, providing opportunities for growth, development, and…
Added 2 hours ago
Store Associate
Sherwin-Williams
Courtenay, BC
This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about…
Added 2 hours ago
X
Director SMB Digital Growth - B2B Payments
Xe.com
Canada
- Full-time
…scaling Xe’s SMB acquisition and lifecycle engine. Combining Account-Based Marketing (ABM), digital sales leadership, funnel optimization, and modern go-to-market (GTM) technologies, you…
Added 2 hours ago
WK
Revenue Growth Analyst - Contractor
WK Kellogg Co
Mississauga, ON
- Part-time
Be a part of our success by joining WK Kellogg Canada’s Revenue Growth Management efforts to realize our vision for growth! Create competitive advantage for WK Kellogg in the arena of price…
Added 3 hours ago
PC
Payroll Associate (Contract)
Pwc Canada
Toronto, ON
- Full-time
…handle financial analysis, budgeting, forecasting, and risk…
Added 5 hours ago
M
Cloud and AI Partner Solution Specialist
Microsoft
Goodwood, ON
- Full-time
…one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest…
Added 5 hours ago
W
Customer Support, Field Service Coordinator - Windsor Windows
Woodgrain
Windsor, ON
- Full-time
The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment. Success in this role requires strong communication skills, attention to detail,…
Added 5 hours ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
At Picton Mahoney Asset Management (PICTON Investments), being alternative isn’t just what we do - it’s who we are.
Added 5 hours ago
FB
Area Sales Manager
Flogas Britain
Field, BC
- Full-time
…businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more…
Added 5 hours ago
B
Préposé(e) à l'entretien
BGIS
Sept-Îles, QC
- Part-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 5 hours ago
M
British Columbia Land Surveyor, Alberta
Midwest
Calgary, AB
- Full-time
…clients by providing industry-leading project solutions that are customer-centric and technology-driven. Our success is defined by engaged employees, unbending safe work practices, loyal…

Woodgrain

Customer Support, Field Service Coordinator - Windsor Windows

Windsor, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer’s exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.

Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.

We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company’s most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.
Employment Type: Full-Time, Hourly Non-Exempt

Position Summary

Reporting to the Field Service Manager, the Customer Support - Field Service Coordinator is responsible for coordinating field service activities, supporting customer warranty and service requests, maintaining service records, and ensuring timely resolution of customer issues. This role serves as a key point of contact between customers, contractors, field service representatives, sales teams, and internal departments, helping deliver an exceptional customer experience while supporting operational efficiency.

Key Responsibilities

Coordinate service requests, inspections, field visits, and warranty-related activities for assigned territories.
Serve as the primary contact for homeowners, builders, distributors, field service representatives, and internal stakeholders regarding service concerns and requests.
Schedule appointments, inspections, and service work while ensuring timely communication with all parties involved.
Enter, maintain, and track service records, claims, and customer information within company systems.
Process replacement part and service orders required to resolve customer issues.
Review acknowledgements, service documentation, and order details for accuracy.
Coordinate shipment of replacement materials and maintain supporting service documentation.
Process contractor invoices and ensure accurate recordkeeping.
Monitor open service items and follow up to ensure timely completion and customer satisfaction.
Identify recurring service trends and communicate findings to management.
Support continuous improvement initiatives and contribute to a collaborative team environment.

Qualifications

Associate degree preferred or equivalent combination of education and experience.
Minimum of 1 year of customer service, administrative, coordination, or related office experience preferred.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Proficiency with Microsoft Office applications and ability to learn company software systems.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Self-motivated with the ability to work independently and as part of a team.

What We're Looking For

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to providing outstanding service while maintaining positive relationships with customers and internal teams.

Work Environment

This is an on-site position based in West Des Moines, Iowa. The role is performed primarily in a professional office environment and requires regular use of computers, telephones, and standard office equipment. Typical hours are Monday through Friday, with occasional additional hours as needed to support customer and business requirements. This is NOT a remote position.

Summary Of Company Benefits

Health, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) with a Company Match
Group Term Life Insurance and AD&D
Employer Paid Long-Term & Short-Term Disability
Voluntary Supplemental Hospital and Accident Plans
Employee Assistance Program
8 Company Paid Holidays & 1 Floating Holiday
Paid Time Off (PTO)

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required

All legitimate Woodgrain job opportunities must be applied for through our official Applicant Tracking System at jobs.woodgrain.com or through our partnership with Indeed using their "Apply with Indeed" feature. Woodgrain will never ask candidates for money to cover hiring costs. Woodgrain does not charge any fees for job applications or hiring procedures.

Apply About employer

More about this job

Responsibilities

Coordinate field service visits, inspections, warranty requests, replacement orders, shipments, and contractor invoices for assigned territories. Serve as a key contact for customers and internal teams, maintain accurate service records, and follow up on open issues to support timely resolution and customer satisfaction.

Requirements

An associate degree is preferred, or an equivalent combination of education and experience; at least one year of customer service, administrative, coordination, or related office experience is preferred. Candidates should have strong communication and customer service skills, proficiency with Microsoft Office, excellent organization and attention to detail, and the ability to manage multiple priorities independently and collaboratively.

Skills

Customer Service
Relationship Building
Verbal Communication
Written Communication
Microsoft Office
Organization
Attention to Detail
Prioritization
Deadline Management
Problem-Solving
Scheduling
Service Coordination
Recordkeeping
Customer Issue Resolution

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Flexible Spending Account
401(k) With Company Match
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability Insurance
Short-Term Disability Insurance
Supplemental Hospital Plan
Accident Plan
Employee Assistance Program
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Field Service Coordination
Warranty Claims
Customer Service
Service Requests
Inspections
Appointment Scheduling
Replacement Parts
Service Orders
Shipment Coordination
Contractor Invoices
Service Documentation
Recordkeeping
Customer Information
Microsoft Office
Company Software Systems
Residential Construction
Windows and Doors
Customer Satisfaction
Continuous Improvement

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