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Added 28 mins ago
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Tenant Services Coordinator
BGIS
Toronto, ON
- Full-time
The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They…
Added 1 hour ago
PT Supportive Housing Coordinator
Indwell
Kitchener, ON
Position Description: Reporting to the Supportive Housing Team Lead, as the Supportive Housing Coordinator, you will work alongside residents who have experienced mental health concerns…
Added 1 hour ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…requests and authorizations, missed visits, wait times, client, coordinator and provider concerns. Duties include but are not limited to: data entry, collecting and organizing information…
Added 1 hour ago
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Project Coordinator, Heavy Civil - Future Opportunities
Ledcor
Edmonton, AB
- Full-time
We are seeking a skilled and experienced Heavy Civil Project Coordinator to manage and oversee all aspects of our ongoing heavy civil construction projects. In this role, you will be…
Added 2 hours ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to…
Added 2 hours ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
…contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to…
Added 2 hours ago
CY
Youth Coordinator - Solo with Supports
Chimo Youth Retreat Centre
AB · Edmonton, Alberta
- Full-time
We are currently seeking a full time Youth Coordinator in the Solo with Supports (SWS) program.
Added 2 hours ago
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Recovery, Stabilization and Detox (RSD) – Weekday Child and Youth Care Counsellor
Hull Services
Calgary, AB
- Full-time
Reporting to the Program Coordinator, the Child and Youth Care Counsellor participates in all facets of program life and is responsible for our youths’ daily care, treatment, nurturance,…
Added 4 hours ago
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Radio Traffic Coordinator- 6 Month Contract
Rogers Sports & Media
Vancouver, BC
- Full-time
The Traffic Coordinator is a key member of the Revenue Operations team at Rogers Sports & Media. They support radio sales by ensuring all ads are scheduled and delivered as ordered. The…
Added 4 hours ago
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Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Client Care Coordinator, Reproductive Mental Health
Added 4 hours ago
MD
Lead IT Auditor - State Prog Admin Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Coordinator
Added 4 hours ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…including as the agency’s Safety Officer, Continuity of Operations Coordinator, Title II ADA coordinator, and Workers Compensation…
Added 4 hours ago
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Operations Coordinator - Security services
Securiguard Services Ltd.
Barrie, ON
- Full-time
We're looking for a full-time Operations Coordinator to join our Onatrio Operations team in Barrie! In this role, you'll play a key part in keeping our operations running efficiently - from…
Added 5 hours ago
Supportive Housing Coordinator- Casual
Indwell
Sarnia, ON
Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside residents who have experience with mental health and/or substance…
Added 5 hours ago
NE
Open Posting – Protection Support Workers
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Internship
…to obtain a valid G Class driver’s license as a condition of employment or already possess a valid G Class driver’s license and have access to their own…
Added 5 hours ago
NE
#26-69 Investigation, Assessment and Ongoing Worker
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Full-time
…to obtain a valid G Class driver’s license as a condition of employment or already possess a valid G Class driver’s license and have access to their own…
Added 5 hours ago
NE
#26-42 Child and Youth Worker – Intensive Services Program
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Full-time
…to obtain a valid G Class driver’s license as a condition of employment or already possess a valid G Class driver’s license and have access to their own…
Added 5 hours ago
NE
#26-71 EarlyON Worker
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Full-time
…to obtain a valid G Class driver’s license as a condition of employment or already possess a valid G Class driver’s license and have access to their own…
Added 5 hours ago
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Coordinator Food Services - NFS
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The Coordinator – Food Services plans and oversees the operations of patient food services staff, including employee training, evaluation, scheduling and recruitment.
Added 5 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.
Added 5 hours ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 5 hours ago
DC
Coordinator, Construction Services (Major Capital Infrastructure)
Defence Construction Canada
Comox, BC
- Full-time
The Coordinator, Construction Services, manages and administers moderate- to high-complexity construction, professional services and service contracts during construction to ensure work…
Added 5 hours ago
XT
Customer Account Coordinator
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
…Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job…
Added 5 hours ago
Coordinator Food Services - NFS
Winnipeg Regional Health Authority
Winnipeg, MB
The Coordinator – Food Services plans and oversees the operations of patient food services staff, including employee training, evaluation, scheduling and recruitment.
Added 5 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
Dauphin, MB
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.

Woodgrain

Customer Support, Field Service Coordinator - Windsor Windows

Windsor, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer’s exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.

Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.

We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company’s most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.
Employment Type: Full-Time, Hourly Non-Exempt

Position Summary

Reporting to the Field Service Manager, the Customer Support - Field Service Coordinator is responsible for coordinating field service activities, supporting customer warranty and service requests, maintaining service records, and ensuring timely resolution of customer issues. This role serves as a key point of contact between customers, contractors, field service representatives, sales teams, and internal departments, helping deliver an exceptional customer experience while supporting operational efficiency.

Key Responsibilities

Coordinate service requests, inspections, field visits, and warranty-related activities for assigned territories.
Serve as the primary contact for homeowners, builders, distributors, field service representatives, and internal stakeholders regarding service concerns and requests.
Schedule appointments, inspections, and service work while ensuring timely communication with all parties involved.
Enter, maintain, and track service records, claims, and customer information within company systems.
Process replacement part and service orders required to resolve customer issues.
Review acknowledgements, service documentation, and order details for accuracy.
Coordinate shipment of replacement materials and maintain supporting service documentation.
Process contractor invoices and ensure accurate recordkeeping.
Monitor open service items and follow up to ensure timely completion and customer satisfaction.
Identify recurring service trends and communicate findings to management.
Support continuous improvement initiatives and contribute to a collaborative team environment.

Qualifications

Associate degree preferred or equivalent combination of education and experience.
Minimum of 1 year of customer service, administrative, coordination, or related office experience preferred.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Proficiency with Microsoft Office applications and ability to learn company software systems.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Self-motivated with the ability to work independently and as part of a team.

What We're Looking For

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to providing outstanding service while maintaining positive relationships with customers and internal teams.

Work Environment

This is an on-site position based in West Des Moines, Iowa. The role is performed primarily in a professional office environment and requires regular use of computers, telephones, and standard office equipment. Typical hours are Monday through Friday, with occasional additional hours as needed to support customer and business requirements. This is NOT a remote position.

Summary Of Company Benefits

Health, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) with a Company Match
Group Term Life Insurance and AD&D
Employer Paid Long-Term & Short-Term Disability
Voluntary Supplemental Hospital and Accident Plans
Employee Assistance Program
8 Company Paid Holidays & 1 Floating Holiday
Paid Time Off (PTO)

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required

All legitimate Woodgrain job opportunities must be applied for through our official Applicant Tracking System at jobs.woodgrain.com or through our partnership with Indeed using their "Apply with Indeed" feature. Woodgrain will never ask candidates for money to cover hiring costs. Woodgrain does not charge any fees for job applications or hiring procedures.

Apply About employer

More about this job

Responsibilities

Coordinate field service visits, inspections, warranty requests, replacement orders, shipments, and contractor invoices for assigned territories. Serve as a key contact for customers and internal teams, maintain accurate service records, and follow up on open issues to support timely resolution and customer satisfaction.

Requirements

An associate degree is preferred, or an equivalent combination of education and experience; at least one year of customer service, administrative, coordination, or related office experience is preferred. Candidates should have strong communication and customer service skills, proficiency with Microsoft Office, excellent organization and attention to detail, and the ability to manage multiple priorities independently and collaboratively.

Skills

Customer Service
Relationship Building
Verbal Communication
Written Communication
Microsoft Office
Organization
Attention to Detail
Prioritization
Deadline Management
Problem-Solving
Scheduling
Service Coordination
Recordkeeping
Customer Issue Resolution

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Flexible Spending Account
401(k) With Company Match
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability Insurance
Short-Term Disability Insurance
Supplemental Hospital Plan
Accident Plan
Employee Assistance Program
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Field Service Coordination
Warranty Claims
Customer Service
Service Requests
Inspections
Appointment Scheduling
Replacement Parts
Service Orders
Shipment Coordination
Contractor Invoices
Service Documentation
Recordkeeping
Customer Information
Microsoft Office
Company Software Systems
Residential Construction
Windows and Doors
Customer Satisfaction
Continuous Improvement

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