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Added 14 mins ago
WC
Asset Protection Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 14 mins ago
TI
Sr Mgr, Process Improvement & Transformation
telMAX Inc.
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
SENIOR MANAGER, PROCESS IMPROVEMENT & TRANSFORMATION
Added 29 mins ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
Truro, NS · ON · NB · NS · PE
Title: Product Manager - AgGeo & Specialty market
Added 29 mins ago
REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA
United Services Group
Maple Ridge, BC · Langley (District), BC · Abbotsford, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Langley, BC
The Regional Partner/Learning Manager will report to Head of Partner Relations,
Added 29 mins ago
D
Account Manager
Desjardins
Amqui, QC · Montreal, QC · Brossard, QC · Beauharnois, QC · Vaudreuil-Dorion, QC · Rivière-du-Loup, QC · Quebec, QC · Rimouski, QC · Saint-Hyacinthe, QC · Gatineau, QC · Saint-Jean-sur-Richelieu, QC · La Pocatière, QC · L'étang-du-nord, QC
- Full-time
Added 30 mins ago
K
Customer Service Representative
Komatsu
Sudbury, ON · Lively, ON
- Full-time
Health Care and Personal Wellness spending account
Added 44 mins ago
M
Business Development Manager
Mirego
Toronto, ON
- Full-time
At the heart of Mirego’s growth, your role as a Business Development Manager for the Toronto area is essential to identifying and qualifying new opportunities. As the first point of contact…
Added 44 mins ago
A
Account Manager, XM
Acosta
Toronto, ON
- Full-time
The Account Manager is primarily responsible for the design, management and event execution at various locations nationally including stores, events, and pop-ups. This position will require…
Added 59 mins ago
Q
FY27 Intern - High-Speed Electrical and Optical Systems Validation Co-Op - Canada (4 months)
Qualcomm
Ottawa, ON
- Full-time
Log Into Your Eightfold Candidate Home Account
Added 59 mins ago
CL
Senior Accounting Manager
Charger Logistics Inc
Brampton, ON
- Full-time
We are seeking a detail-oriented and highly organized professional to join our Finance team as a Senior Accounting Manager .
Added 1 hour ago
AC
Accounts Payable Coordinator
Aston Carter
AB · Edmonton, Alberta
- $20 to $23 CAD / hour
- Contract
Communicate with vendors regarding invoice status, payment inquiries, check requests, and account discrepancies.
Added 1 hour ago
AC
EVS Manager - Healthcare
Aramark Canada
Calgary, AB
- Full-time
A day in the life? of an Environmental Services (EVS) Manager
Added 1 hour ago
W
Asset Protection Associate
Walmart
Kitchener, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
Business Development Manager- Maintenance and Janitoral Services - West
United Services Group
Red Deer, AB · Edmonton, AB · Calgary, AB
…contracts, closing deals and transitioning the client to the Key Account Management team. This role will collaborate with the National Key Account Managers, our sales operations and…
Added 2 hours ago
EI
Software Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Working closely with the Software Engineering Manager and business teams, you will take ownership of assigned systems from requirements gathering through design, development, testing,…
Added 3 hours ago
PC
Payroll Associate (Contract)
Pwc Canada
Toronto, ON
- Full-time
Prepare and process journal entries, analyze transactions and prepare account reconciliations
Added 3 hours ago
ML
Industrial Mechanic Millwright (433A)
Maple Leaf Foods Inc
Burlington, ON
- Full-time
Reporting to the Shop Manager, the Industrial Mechanic Millwright ideally has 5-10 years of experience in a machine shop, fabrication shop, repair shop or job-shop environment. The…
Added 3 hours ago
PC
Chief Mine Engineer
Paladin Canada
Saskatoon, SK
- Full-time
Reporting to the Mine Engineering Manager, the Chief Mine Engineer will provide leadership for all underground mine technical services functions as Patterson Lake South (PLS) advances…
Added 3 hours ago
Q
FY27 Intern - Camera Systems Internship - Canada (16 months)
Qualcomm
Vancouver, BC
- Full-time
Log Into Your Eightfold Candidate Home Account
Added 4 hours ago
NB
SME Account Manager, Business Flex
National Bank of Canada
Saskatoon, SK
- Full-time
A career as an SME Account Manager at Business Flex means being part of a dynamic team surrounded by experts. It also means taking responsibility of business clients who contact Business…
Added 4 hours ago
Air Attack Officer
Natural Resources and Indigenous Futures
Winnipeg, MB
Reporting to the Fire Operations Manager-Aviation, the Air Attack Officer (AAO) directs and coordinates aerial wildfire suppression operations for the Manitoba Wildfire Service. The…
Added 4 hours ago
KD
Customer Accounts Specialist
Keurig Dr Pepper
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.
Added 4 hours ago
HB
Human Resources Manager
HSS Business Solutions
Fredericton, NB
- $80,000 to $93,000 CAD / year
- Full-time
HSS is seeking a hands-on, experienced Human Resources Manager to strengthen and evolve its people practices across a multi-location organization. This is an opportunity for a practical,…
Added 4 hours ago
W
Spécialiste du service à la clientèle/CS Specialist
WeCook
Dorval, QC
- Full-time
…clients. The role responds to inquiries, resolves order and account issues, documents interactions, and contributes to a positive and consistent client…
Added 4 hours ago
W
Customer Support, Field Service Coordinator - Windsor Windows
Woodgrain
Windsor, ON
- Full-time
Reporting to the Field Service Manager, the Customer Support - Field Service Coordinator is responsible for coordinating field service activities, supporting customer warranty and service…

Woodgrain

Customer Support, Field Service Coordinator - Windsor Windows

Windsor, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer’s exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.

Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.

We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company’s most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.
Employment Type: Full-Time, Hourly Non-Exempt

Position Summary

Reporting to the Field Service Manager, the Customer Support - Field Service Coordinator is responsible for coordinating field service activities, supporting customer warranty and service requests, maintaining service records, and ensuring timely resolution of customer issues. This role serves as a key point of contact between customers, contractors, field service representatives, sales teams, and internal departments, helping deliver an exceptional customer experience while supporting operational efficiency.

Key Responsibilities

Coordinate service requests, inspections, field visits, and warranty-related activities for assigned territories.
Serve as the primary contact for homeowners, builders, distributors, field service representatives, and internal stakeholders regarding service concerns and requests.
Schedule appointments, inspections, and service work while ensuring timely communication with all parties involved.
Enter, maintain, and track service records, claims, and customer information within company systems.
Process replacement part and service orders required to resolve customer issues.
Review acknowledgements, service documentation, and order details for accuracy.
Coordinate shipment of replacement materials and maintain supporting service documentation.
Process contractor invoices and ensure accurate recordkeeping.
Monitor open service items and follow up to ensure timely completion and customer satisfaction.
Identify recurring service trends and communicate findings to management.
Support continuous improvement initiatives and contribute to a collaborative team environment.

Qualifications

Associate degree preferred or equivalent combination of education and experience.
Minimum of 1 year of customer service, administrative, coordination, or related office experience preferred.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Proficiency with Microsoft Office applications and ability to learn company software systems.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Self-motivated with the ability to work independently and as part of a team.

What We're Looking For

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to providing outstanding service while maintaining positive relationships with customers and internal teams.

Work Environment

This is an on-site position based in West Des Moines, Iowa. The role is performed primarily in a professional office environment and requires regular use of computers, telephones, and standard office equipment. Typical hours are Monday through Friday, with occasional additional hours as needed to support customer and business requirements. This is NOT a remote position.

Summary Of Company Benefits

Health, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) with a Company Match
Group Term Life Insurance and AD&D
Employer Paid Long-Term & Short-Term Disability
Voluntary Supplemental Hospital and Accident Plans
Employee Assistance Program
8 Company Paid Holidays & 1 Floating Holiday
Paid Time Off (PTO)

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required

All legitimate Woodgrain job opportunities must be applied for through our official Applicant Tracking System at jobs.woodgrain.com or through our partnership with Indeed using their "Apply with Indeed" feature. Woodgrain will never ask candidates for money to cover hiring costs. Woodgrain does not charge any fees for job applications or hiring procedures.

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More about this job

Responsibilities

Coordinate field service visits, inspections, warranty requests, replacement orders, shipments, and contractor invoices for assigned territories. Serve as a key contact for customers and internal teams, maintain accurate service records, and follow up on open issues to support timely resolution and customer satisfaction.

Requirements

An associate degree is preferred, or an equivalent combination of education and experience; at least one year of customer service, administrative, coordination, or related office experience is preferred. Candidates should have strong communication and customer service skills, proficiency with Microsoft Office, excellent organization and attention to detail, and the ability to manage multiple priorities independently and collaboratively.

Skills

Customer Service
Relationship Building
Verbal Communication
Written Communication
Microsoft Office
Organization
Attention to Detail
Prioritization
Deadline Management
Problem-Solving
Scheduling
Service Coordination
Recordkeeping
Customer Issue Resolution

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Flexible Spending Account
401(k) With Company Match
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability Insurance
Short-Term Disability Insurance
Supplemental Hospital Plan
Accident Plan
Employee Assistance Program
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Field Service Coordination
Warranty Claims
Customer Service
Service Requests
Inspections
Appointment Scheduling
Replacement Parts
Service Orders
Shipment Coordination
Contractor Invoices
Service Documentation
Recordkeeping
Customer Information
Microsoft Office
Company Software Systems
Residential Construction
Windows and Doors
Customer Satisfaction
Continuous Improvement

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