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WoodGreen Community Services

Client Support Worker (2026-366-CC)

Toronto, ON, Canada

Pay: Salary: External Rate: E7 - $45,885.11 Internal Rate: E8 - $46,821.54
Job type: Full-time
Apply by: Dec 27, 2026
Experience: 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.
Working hours: 35 hours/week
Posting language: English
Posted: Sep 28, 2026

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Original job description

Competition # 2026-366-CC	Client Support Worker (2026-366-CC)
Employment Type:	Permanent full-time, Bargaining Unit
Work Hours:	35 hours/week (Mon - Fri, 8am-4pm)
Work Setting:	Exclusively Onsite – 540 Cedarvale Avenue,Toronto, ON
Salary:	External Rate: E7 - $45,885.11 Internal Rate: E8 - $46,821.54
Application Deadline:	October 6, 2026, by 11:59 pm

Program Overview – Street to Home Supportive Housing, Community Care

The Street to Home Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

As a Client Support Worker, you will play a vital role in promoting the well-being and independence of program participants. You will work in partnership with clients to support their goals and enhance their quality of life, while fostering and inclusive, supportive, environment.

In this role, you will support clients through activities such as goal setting, care planning, and life skills training. You will also provide assistance with daily living, crisis intervention, harm reduction strategies, and connection to health and social services. Your work will include both one-on-one and group engagement to encourage participation and build community.

What You Will Do

Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities.
Deliver one-on-one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.
Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up for new participants.
Monitor client progress and well-being, contributing to care plan evaluations and recommending adjustments as needed.
Support goal setting and care planning to promote independence and community integration.
Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs.
Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.
Collaborate with external service providers and community partners to strengthen support networks.
Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches, ensuring safety and team communication.
Perform delegated health-related tasks, including medication management under professional guidance.
Arrange and, when necessary, accompany clients to appointments and community activities.
Maintain accurate documentation and case notes in a timely manner.
Uphold health and safety standards, including emergency procedures and fire regulations.
Contribute to program development and evaluation initiatives.

Working Conditions

This position includes some evening, and weekend shifts each month.
Work environment may involve exposure to second-hand smoke, odors, pests, and situations where clients use substances or have incontinence issues.
Clients may express distress through language or behavior, including swearing
Ability to lift up to 40 lbs is required.

What You Bring to the Team

Social Service Worker diploma or other related education.
2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.

What Will Set You Apart

Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
Demonstrated ability and experience dealing with aggressive behaviors and effective de-escalation and boundary-setting skills.
Demonstrated ability in written, oral, and interpersonal communication skills.
Demonstrated ability to work both independently and as part of a team.
Demonstrated ability in conflict resolution and crisis intervention skills.
Demonstrated use of good judgment.
Demonstrated competency with using computers, databases, and web-based applications.
Knowledge of geriatric and aging issues.
Knowledge of harm reduction approach.
Knowledge of Mental Health Act.
Knowledge of community resources and various systems in Toronto.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.

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More about this job

Responsibilities

The Client Support Worker provides intensive case management, harm reduction, and therapeutic support to seniors experiencing homelessness and mental health challenges. They facilitate housing stabilization, monitor client well-being, and collaborate with community partners to ensure effective care delivery.

Requirements

Candidates must possess a Social Service Worker diploma or related education and at least two years of experience supporting vulnerable populations. Strong skills in crisis intervention, de-escalation, and knowledge of geriatric issues are essential for this role.

Skills

Case management
Harm reduction
Crisis intervention
Life skills training
Care planning
De-escalation
Trauma-informed care
Medication management
Documentation
Conflict resolution
Boundary setting
Interpersonal communication
Geriatric care
Mental health support
Addiction support

Visa sponsorship

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Keywords

Social Service Worker
Case Management
Harm Reduction
Crisis Intervention
Mental Health Act
Geriatric Care
Housing Stabilization
Trauma-Informed Approach
Medication Management
ADL/IADL
Community Resources
Supportive Housing
Intensive Case Management
De-escalation
Documentation
Client Support
Social Services
Vulnerable Populations
Addiction Support
Care Planning

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