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WoodGreen Community Services

Client Support Worker (2026-396-CC)

Toronto, ON, Canada

Salary: E: $22.43/hour · Part-time

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Job details

Pay: Salary: E: $22.43/hour
Job type: Part-time
Apply by: Jan 25, 2027
Experience: 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.
Working hours: 14 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Competition # 2026-396-CC	Client Support Worker (2026-396-CC)
Employment Type:	Part Time, Bargaining Unit
Work Hours:	14 hours/week: Sat & Sun, 8am-4pm
Work Setting:	Onsite Required – 540 Cedarvale Avenue, Toronto
Salary:	E: $22.43/hour
Application Deadline:	November 6, 2026, by 11:59 pm

The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

As a Client Support Worker, you will play a vital role in promoting the well-being and independence of program participants. You will work in partnership with clients to support their goals and enhance their quality of life, while fostering and inclusive, supportive, environment.

In this role, you will support clients through activities such as goal setting, care planning, and life skills training. You will also provide assistance with daily living, crisis intervention, harm reduction strategies, and connection to health and social services. Your work will include both one-on-one and group engagement to encourage participation and build community.

What You Will Do

Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities
Deliver one-on-one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.
Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up for new participants.
Monitor client progress and well-being, contributing to care plan evaluations and recommending adjustments as needed.
Support goal setting and care planning to promote independence and community integration.
Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs
Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.
Collaborate with external service providers and community partners to strengthen support networks
Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches, ensuring safety and team communication.
Perform delegated health-related tasks, including medication management under professional guidance
Arrange and, when necessary, accompany clients to appointments and community activities.
Maintain accurate documentation and case notes in a timely manner.
Uphold health and safety standards, including emergency procedures and fire regulations.
Contribute to program development and evaluation initiatives.

Working Conditions

Work environment may involve exposure to second-hand smoke, odors, pests, and situations where clients use substances or have incontinence issues.
Clients may express distress through language or behavior, including swearingAbility to lift up to 40 lbs is required.

What You Bring to the Team

Social Service Worker diploma or other related education.
2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.

What Will Set You Apart

Ability to interact effectively with high-risk, marginalized, and vulnerable individuals
Demonstrated ability and experience dealing with aggressive behaviors and effective de-escalation and boundary-setting skills.
Demonstrated ability in written, oral, and interpersonal communication skills.
Demonstrated ability to work both independently and as part of a team.
Demonstrated ability in conflict resolution and crisis intervention skills.
Demonstrated use of good judgment.
Demonstrated competency with using computers, databases, and web-based applications.
Knowle
dge of geriatric and aging issues.
Knowledge of harm reduction approach.
Knowledge of Mental Health Act.Knowledge of community resources and various systems in Toronto.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.

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More about this job

Responsibilities

The Client Support Worker provides onsite psychosocial and primary care support to seniors experiencing homelessness and mental health or substance use challenges. Responsibilities include intensive case management, crisis intervention, medication management, and facilitating community integration through goal setting and life skills development.

Requirements

Candidates must possess a Social Service Worker diploma or related education and at least two years of experience supporting older adults with lived experience of homelessness, mental health, or substance use. Strong skills in de-escalation, boundary setting, and knowledge of community resources are essential for this role.

Skills

Case management
Harm reduction
Crisis intervention
De-escalation
Life skills training
Care planning
Medication management
Documentation
Trauma-informed care
Conflict resolution
Boundary setting
Interpersonal communication
Geriatric care
Mental health support
Substance use support

Visa sponsorship

Not detected in the job text

Keywords

Social Service Worker
Case Management
Harm Reduction
Mental Health Act
Crisis Intervention
Trauma-Informed Care
Geriatric Care
ADL/IADL
Housing Stabilization
Medication Management
Community Resources
De-escalation
Documentation
Supportive Housing
Substance Use Support
Life Skills Development
Care Planning
Onsite Support

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