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WoodGreen Community Services

Client Support Worker (2026-396-CC)

Toronto, ON, Canada

Competition # 2026-396-CCClient Support Worker (2026-396-CC)Employment Type:Part Time, Bargaining Unit Work Hours:14 hours/week: Sat & Sun, 8am-4pmWork Setting:Onsite Required – 540 Cedarvale Avenue, TorontoSalary:E: $22.43/hourApplication Deadline:November 6, 2026, by 11:59 pm The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. · Part-time

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Job details

Pay: Competition # 2026-396-CCClient Support Worker (2026-396-CC)Employment Type:Part Time, Bargaining Unit Work Hours:14 hours/week: Sat & Sun, 8am-4pmWork Setting:Onsite Required – 540 Cedarvale Avenue, TorontoSalary:E: $22.43/hourApplication Deadline:November 6, 2026, by 11:59 pm The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges.
Job type: Part-time
Apply by: Apr 25, 2027
Experience: 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.
Working hours: 14 hours/week
Posting language: English
Posted: Oct 23, 2026

Original job description

Competition # 2026-396-CCClient Support Worker (2026-396-CC)Employment Type:Part Time, Bargaining Unit Work Hours:14 hours/week: Sat & Sun, 8am-4pmWork Setting:Onsite Required – 540 Cedarvale Avenue, TorontoSalary:E: $22.43/hourApplication Deadline:November 6, 2026, by 11:59 pm
The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

As a Client Support Worker, you will play a vital role in promoting the well-being and independence of program participants. You will work in partnership with clients to support their goals and enhance their quality of life, while fostering and inclusive, supportive, environment.

In this role, you will support clients through activities such as goal setting, care planning, and life skills training. You will also provide assistance with daily living, crisis intervention, harm reduction strategies, and connection to health and social services. Your work will include both one-on-one and group engagement to encourage participation and build community.

What You Will Do

Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities
Deliver one-on-one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.
Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up for new participants.
Monitor client progress and well-being, contributing to care plan evaluations and recommending adjustments as needed.
Support goal setting and care planning to promote independence and community integration.
Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs
Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.
Collaborate with external service providers and community partners to strengthen support networks
Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches, ensuring safety and team communication.
Perform delegated health-related tasks, including medication management under professional guidance
Arrange and, when necessary, accompany clients to appointments and community activities.
Maintain accurate documentation and case notes in a timely manner.
Uphold health and safety standards, including emergency procedures and fire regulations.
Contribute to program development and evaluation initiatives.

Working Conditions

Work environment may involve exposure to second-hand smoke, odors, pests, and situations where clients use substances or have incontinence issues.
Clients may express distress through language or behavior, including swearingAbility to lift up to 40 lbs is required.

What You Bring to the Team

Social Service Worker diploma or other related education.
2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.

What Will Set You Apart

Ability to interact effectively with high-risk, marginalized, and vulnerable individuals
Demonstrated ability and experience dealing with aggressive behaviors and effective de-escalation and boundary-setting skills.
Demonstrated ability in written, oral, and interpersonal communication skills.
Demonstrated ability to work both independently and as part of a team.
Demonstrated ability in conflict resolution and crisis intervention skills.
Demonstrated use of good judgment.
Demonstrated competency with using computers, databases, and web-based applications.
Knowle
dge of geriatric and aging issues.
Knowledge of harm reduction approach.
Knowledge of Mental Health Act.Knowledge of community resources and various systems in Toronto.

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More about this job

Responsibilities

Build supportive relationships with older adult participants and provide individualized and group support, including care planning, daily living assistance, housing stabilization, and connections to community services. Monitor client well-being, respond to crises using de-escalation and trauma-informed approaches, coordinate delegated health-related tasks, and maintain accurate documentation.

Requirements

A Social Service Worker diploma or related education and at least two years of experience supporting older adults affected by homelessness, mental health concerns, or substance use are required. The role also calls for effective communication, crisis intervention and de-escalation skills, knowledge of harm reduction and Toronto community resources, and the ability to work independently and collaboratively.

Skills

Client Support
Case Management
Care Planning
Goal Setting
Activities Of Daily Living Support
Harm Reduction
Crisis Intervention
De-escalation
Trauma-informed Support
Conflict Resolution
Medication Management
Housing Stabilization
Community Resource Navigation
Documentation And Case Notes
Interpersonal Communication
Teamwork

Visa sponsorship

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Keywords

Supportive Housing
Older Adults
Homelessness
Mental Health
Substance Use
Intensive Case Management
Coordinated Care Plans
Harm Reduction
Addiction Support
Supportive Counselling
Activities Of Daily Living
ADL/IADL Assessment
Life Skills Training
Housing Stabilization
Intake And Screening
Crisis Intervention
De-escalation
Trauma-informed Approaches
Medication Management
Community Resources
Care Plan Evaluation
Case Notes
Emergency Procedures
Fire Safety
Mental Health Act
Geriatric Care
Community Integration

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