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WoodGreen Community Services

Housing Services Coordinator (2026-410-HHS)

Toronto, ON, Canada

Salary: Internal Rate: G8- $57,961.88 External Rate G7- $56,802.64 · Full-time

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Job details

Pay: Salary: Internal Rate: G8- $57,961.88 External Rate G7- $56,802.64
Job type: Full-time
Apply by: Jan 30, 2027
Experience: 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
Working hours: 35 hours/week
Posting language: English
Posted: Nov 1, 2026

Original job description

Competition #2026-410 HHS	*Housing Services Coordinator (2026-410-HHS)*
Employment Type:	Permanent Full-Time, Bargaining Unit
Work Hours:	35 hours/week (M-F 9am-5pm)
Work Setting:	Exclusively Onsite, 800 Vaughan Rd, Toronto
Salary:	Internal Rate: G8- $57,961.88 External Rate G7- $56,802.64
Application Deadline:	November 11, 2026 by 11:59 pm

Program Overview – Housing Operations East - Housing & Homelessness Services
The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model. The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination, and harm reduction.

Job Overview
This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing site (s) and is responsible for property management and administrative duties in a subsidized housing environment. Also responsible for facilitating the involvement of tenants in their housing community according to the enhanced tenancy management and community development objectives reflected in the housing program.

The Housing Services Coordinator is responsible for the day-to-day delivery of property management and community development activities within a tenant‑directed management model. This role supports enhanced tenancy management objectives by working directly with tenant communities across WoodGreen’s housing sites, as well as contributing to portfolio‑wide and community‑based initiatives.

What You Will Do
Property Management Responsibilities:

Administrate RGI for all tenants, including annual income reviews and required notifications and/or RGI calculations.
Facilitate intake management; background checks, generate leases, and orientation.
Collect rent, establish payment schedules to manage any arrears, and follow up LTB Notices.
Work with building services to ensure units/building facilities are maintained in good repair.
Educate tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.

Housing Administration & Tenant Relations Responsibilities:

Conduct assessments and assist tenants in identifying any issues, problem areas, and relevant needs within their housing community and facilitate problem resolution to address issues.
Facilitate, support, and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
Provide tenants with necessary housing information, including their rights and responsibilities.
Facilitate tenants’ participation to develop community standards/policies, resolve conflicts, mediate grievances, and develop forums to address issues.
Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intrapersonal concerns.
Intervene in crisis/conflict situations and mediate disputes as it pertains to their tenancy.
Work with tenants through issues that impact security of housing.
Identify and address barriers to tenants maintaining their tenancy.
Work from an eviction prevention model to support tenants to maintain housing through regular follow up, case conference meetings, and liaising pertinent supports to tenants.
Monitor and review tenant needs and issues and communicate the information to the Manager.
Act as a service broker, a mediator, and a link with other agencies to support tenants.

Community Development Programming:

Develop Community Building programs to engage residents, encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
Assess social recreational needs of tenants.
Work with a team to plan and deliver community programs.

What You Bring to the Team

Bachelor’s Degree in Social Services, or a related field.
2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
Understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
Property management experience including lease administration, rent collection, and unit turnover management.
Experience with group facilitation and an understanding of group dynamics.

What Will Set You Apart

Knowledge and experience working with women who have experienced violence, addictions, abuse and/or homelessness.
Knowledge of issues faced by newcomers to Canada.
Knowledge of client centered, feminist, and anti-oppressive frame works.
Experience in conflict resolution, crisis response, intervention, de-escalation, advocacy, and negotiation skills.
Knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with a history of trauma.
Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
Strong interview, assessment, analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and in cooperation with others

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.

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More about this job

Responsibilities

The Housing Services Coordinator manages the daily physical, administrative, and operational components of housing sites while facilitating tenant engagement and community development. This role focuses on property management tasks, such as rent collection and lease administration, alongside providing support to tenants to ensure housing stability and prevent evictions.

Requirements

Candidates must possess a Bachelor’s Degree in Social Services or a related field and at least two years of experience working with low-income individuals or those with a history of street involvement. Proficiency in relevant legislation such as the Residential Tenancies Act and the Housing Services Act is required, along with strong property management and conflict resolution skills.

Skills

Property management
Lease administration
Rent collection
Conflict resolution
Crisis response
Case management
Community development
Tenant relations
Eviction prevention
Group facilitation
Advocacy
Mediation
Assessment
Problem-solving
Interpersonal skills
Cultural competency

Visa sponsorship

Not detected in the job text

Keywords

Housing Services
Property Management
Tenant Relations
Eviction Prevention
Community Development
Residential Tenancies Act
Housing Services Act
Ontario Human Rights Code
Accessibility for Ontarians with Disabilities Act
RGI
Lease Administration
Rent Collection
Crisis Intervention
Conflict Resolution
Social Services
Case Management
Harm Reduction
Anti-discrimination
Community Building
Tenant-directed Management
Advocacy
Mediation
Cultural Competency
Intake Management
Preventative Maintenance
Service Broker
Social Recreational Needs
Empowerment
Self-sufficiency
Non-profit

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