Housing Services Coordinator (2026-415-HHS)
- Toronto, ON, Canada
Competition #2026-415 HHSHousing Services Coordinator (2026-415-HHS)Employment Type:Permanent Full-Time, Bargaining Unit Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Onsite Required, 490 Sherbourne St, TorontoSalary:Internal Rate: G8- $57,961.88 External Rate G7- $56,802.64Application Deadline:November 12, 2026 by 11:59 pm · Full-time
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Job details
- Pay
- Competition #2026-415 HHSHousing Services Coordinator (2026-415-HHS)Employment Type:Permanent Full-Time, Bargaining Unit Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Onsite Required, 490 Sherbourne St, TorontoSalary:Internal Rate: G8- $57,961.88 External Rate G7- $56,802.64Application Deadline:November 12, 2026 by 11:59 pm
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
- Working hours
- 35 hours/week
- Posting language
- English
- Posted
Original job description
Competition #2026-415 HHSHousing Services Coordinator (2026-415-HHS)Employment Type:Permanent Full-Time, Bargaining Unit Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Onsite Required, 490 Sherbourne St, TorontoSalary:Internal Rate: G8- $57,961.88
External Rate G7- $56,802.64Application Deadline:November 12, 2026 by 11:59 pm
Program Overview – Housing Operations East - Housing & Homelessness Services
The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model. The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination, and harm reduction.
Job Overview
This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing site (s) and is responsible for property management and administrative duties in a subsidized housing environment. Also responsible for facilitating the involvement of tenants in their housing community according to the enhanced tenancy management and community development objectives reflected in the housing program.
The Housing Services Coordinator is responsible for the day-to-day delivery of property management and community development activities within a tenant‑directed management model. This role supports enhanced tenancy management objectives by working directly with tenant communities across WoodGreen’s housing sites, as well as contributing to portfolio‑wide and community‑based initiatives.
What You Will Do
Property Management Responsibilities:
Housing Administration & Tenant Relations Responsibilities:
Community Development Programming:
External Rate G7- $56,802.64Application Deadline:November 12, 2026 by 11:59 pm
Program Overview – Housing Operations East - Housing & Homelessness Services
The Housing & Homelessness Services Unit’s primary goal is to help street involved people and/or those with low income to find and maintain appropriate housing and work within an eviction prevention model. The philosophy of this work is in keeping with WoodGreen’s commitment to community building and development, anti-discrimination, and harm reduction.
Job Overview
This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing site (s) and is responsible for property management and administrative duties in a subsidized housing environment. Also responsible for facilitating the involvement of tenants in their housing community according to the enhanced tenancy management and community development objectives reflected in the housing program.
The Housing Services Coordinator is responsible for the day-to-day delivery of property management and community development activities within a tenant‑directed management model. This role supports enhanced tenancy management objectives by working directly with tenant communities across WoodGreen’s housing sites, as well as contributing to portfolio‑wide and community‑based initiatives.
What You Will Do
Property Management Responsibilities:
- Administrate RGI for all tenants, including annual income reviews and required notifications and/or RGI calculations.
- Facilitate intake management; background checks, generate leases, and orientation.
- Collect rent, establish payment schedules to manage any arrears, and follow up LTB Notices.
- Work with building services to ensure units/building facilities are maintained in good repair.
- Educate tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.
Housing Administration & Tenant Relations Responsibilities:
- Conduct assessments and assist tenants in identifying any issues, problem areas, and relevant needs within their housing community and facilitate problem resolution to address issues.
- Facilitate, support, and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
- Provide tenants with necessary housing information, including their rights and responsibilities.
- Facilitate tenants’ participation to develop community standards/policies, resolve conflicts, mediate grievances, and develop forums to address issues.
- Provide remedial support and access to resources and referrals for residents managing situational and/or ongoing inter/intrapersonal concerns.
- Intervene in crisis/conflict situations and mediate disputes as it pertains to their tenancy.
- Work with tenants through issues that impact security of housing.
- Identify and address barriers to tenants maintaining their tenancy.
- Work from an eviction prevention model to support tenants to maintain housing through regular follow up, case conference meetings, and liaising pertinent supports to tenants.
- Monitor and review tenant needs and issues and communicate the information to the Manager.
- Act as a service broker, a mediator, and a link with other agencies to support tenants.
Community Development Programming:
- Develop Community Building programs to engage residents, encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
- Assess social recreational needs of tenants.
- Work with a team to plan and deliver community programs.
- Bachelor’s Degree in Social Services, or a related field.
- 2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
- Understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
- Property management experience including lease administration, rent collection, and unit turnover management.
- Experience with group facilitation and an understanding of group dynamics.
- Knowledge and experience working with women who have experienced violence, addictions, abuse and/or homelessness.
- Knowledge of issues faced by newcomers to Canada.
- Knowledge of client centered, feminist, and anti-oppressive frame works.
- Experience in conflict resolution, crisis response, intervention, de-escalation, advocacy, and negotiation skills.
- Knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with a history of trauma.
- Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
- Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
- Strong interview, assessment, analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and in cooperation with others
More about this job
Responsibilities
Manage the daily property, administrative, and operational needs of subsidized housing sites, including rent-geared-to-income reviews, tenant intake, leases, rent collection, and building maintenance coordination. Support tenant engagement and community development, resolve conflicts and crises, and coordinate referrals and eviction-prevention supports to help residents maintain their housing.
Requirements
A bachelor’s degree in social services or a related field and at least two years of social services experience supporting people with street involvement or low incomes are required. Candidates should bring property management experience, knowledge of relevant Ontario housing and human rights legislation, and skills in group facilitation, conflict resolution, crisis response, and working with diverse communities.
Skills
- Property Management
- Lease Administration
- Rent Collection
- Residential Tenancy Administration
- Tenant Relations
- Eviction Prevention
- Conflict Resolution
- Crisis Intervention
- De-escalation
- Mediation
- Group Facilitation
- Community Development
- Needs Assessment
- Advocacy
- Case Coordination
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Social Services
- Management & Leadership
- Administrative
- Customer Service & Support
Keywords
- Subsidized Housing
- Housing Operations
- Property Management
- Rent-Geared-to-Income
- Annual Income Reviews
- Tenant Intake
- Background Checks
- Lease Administration
- Rent Collection
- Arrears Management
- Landlord and Tenant Board Notices
- Residential Tenancies Act
- Housing Services Act
- Ontario Human Rights Code
- Accessibility for Ontarians with Disabilities Act
- Eviction Prevention
- Tenant Engagement
- Community Development
- Community Programming
- Conflict Resolution
- Crisis Response
- De-escalation
- Mediation
- Group Facilitation
- Case Conferences
- Advocacy
- Service Referrals
- Harm Reduction
- Anti-Oppressive Practice
- Trauma-Informed Support