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Added 25 mins ago
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We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…

WoodGreen Community Services

Program Assistant (2026-361-CP)

Toronto, ON, Canada

Pay: Salary: F: $29.53/hour
Job type: Part-time
Apply by: Dec 20, 2026
Experience: Grade 12 Education and/or 2+ years’ work experience in office administration.
Working hours: 21 hours/week
Posting language: English
Posted: Sep 21, 2026

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Original job description

Competition #2026-361-CP	Program Assistant (2026-361-CP)
Employment Type:	Contract Hourly (Until March 31, 2027), Bargaining Unit (1 Vacancy)
Work Hours:	21 hours/week (3 days a week between Mon - Thu, 9am - 5pm)
Work Setting:	Exclusively onsite: 815 Danforth Ave, Toronto, ON
Salary:	F: $29.53/hour
Application Deadline:	September 23, 2026 at 11:59pm

Program Overview
Workforce Development offers various programs to support community members in improving their soft and technical skills and helps individuals secure long-term employment in specific sectors. The Workforce Development team supports those unemployed or under-employed with specific skills training and employment support for attachment with employers in various sectors.

The Program Assistant provides administrative and operational support to the Workforce Development team. This position ensures smooth day-to-day operations, supports client services, and contributes to the planning and execution of activities, events, and procedures. The Program Assistant acts as the first point of contact for clients and visitors, ensuring excellent customer service and efficient handling of inquiries and appointments.

The Program Assistant works collaboratively with staff, managers, and external service providers to support client needs and program objectives. They are responsible for a range of duties, including front desk coverage, data entry, event support, and facilities support. The role involves interacting with clients, maintaining accurate records, and ensuring compliance with organizational policies and procedures.

What You Will Do

Make a difference in the lives of people and organizations by using your knowledge and administrative skills to support the Workforce Developmental team and serve community members seeking employment-related services.
Use a variety of digital tools to manage data related to communication, research activities, participants, contacts and events (e.g., Client Relationship Management System, Eventbrite, MS Teams, MS Outlook, Excel).
Enter invoices in the invoice management system and manage invoice records.
Respond (via telephone, email, in person, mail) to inquiries relating to aspects of greeting and welcoming adults, newcomers, persons with disabilities, students, youth, employers, and guests.
Register and refer clients for appropriate services.
Update and maintain information/records on management information systems.
Initiate outbound calls and email correspondence to notify research participants, clients/visitors/employers of workshop registration, surveys, updated information, and support marketing.
Create Word documents of confidential reports, agendas, submissions, minutes, and proposals.
Oversee and maintain data according to the established management information systems and procedures and archiving files while adhering to privacy and confidentiality requirements.
Compile and generate financial and statistical reports.
Complete special assignments such as preparing for community meetings, sending out broadcast flyers and emails to the community as required, handling petty cash, ordering stationery, etc.

What You Bring to the Team

Grade 12 Education and/or 2+ years’ work experience in office administration.

What Sets You Apart

Excellent verbal and written communication skills.
Advanced skills utilizing Microsoft Office Applications, 50+ net wpm typing. Strong computer literacy, including Intermediate Excel report writing.
Patience, compassion, and sensitivity to different cultures and different levels of abilities.
Excellent listening, customer service, decision-making, judgment, attention to detail, problem-solving skills, and understanding when to escalate complex issues to management.
Ability to work within a team environment with limited supervision.
Well-organized team player who can take initiative to manage change/transitions with the ability to prioritize and multi-task promptly.
Takes pride and initiative in work to ensure a high standard of service.
Ability to learn quickly, adaptable, flexible, and resourceful.
Sensitivity to confidential information.
Demonstrated ability to set and meet deadlines/targets.
Knowledge of the social services non-profit employment sector is an asset.
Understanding of and sensitivity to issues facing vulnerable populations is an asset.
Crisis Intervention and First Aid Certifications are considered an asset.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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More about this job

Responsibilities

The Program Assistant provides administrative and operational support to the Workforce Development team, including front desk coverage and data management. They act as the primary point of contact for clients and visitors while ensuring efficient day-to-day program operations.

Requirements

Candidates must have a Grade 12 education and at least two years of experience in office administration. Proficiency in Microsoft Office applications and strong communication skills are required for this role.

Skills

Office administration
Customer service
Data entry
Microsoft Office
Excel
Communication skills
Typing
Record keeping
Event support
Problem-solving
Time management
Attention to detail
Interpersonal skills
Confidentiality
Multi-tasking

Visa sponsorship

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Keywords

Office Administration
Workforce Development
Customer Service
Data Entry
Microsoft Office
Excel
Eventbrite
MS Teams
MS Outlook
Administrative Support
Record Keeping
Social Services
Non-profit
Community Support
Reporting
Financial Reporting
Statistical Reporting
Confidentiality
Crisis Intervention
First Aid

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