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WoodGreen Community Services

Supervisor, Supportive Housing Programs (2026-364-CC)

Toronto, ON, Canada

Pay: Competition #2026-364-CCSupervisor, Supportive Housing Programs (2026-364-CC)Employment Type:Contract Salary, Non-Bargaining Unit (Ending - November 1, 2027)Work Hours:35 hours/week (Mon–Fri, 7am-3pm)Work Setting:Exclusively onsite - 185 Cummer Avenue, North York, ON Hourly Rate Range:$65,000 - $70,000Application Deadline:September 28, 2026 by 11.59pm
Job type: Full-time
Apply by: Mar 27, 2027
Working hours: 35 hours/week
Posting language: English
Posted: Sep 21, 2026

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Original job description

Competition #2026-364-CCSupervisor, Supportive Housing Programs (2026-364-CC)Employment Type:Contract Salary, Non-Bargaining Unit (Ending - November 1, 2027)Work Hours:35 hours/week (Mon–Fri, 7am-3pm)Work Setting:Exclusively onsite - 185 Cummer Avenue, North York, ON Hourly Rate Range:$65,000 - $70,000Application Deadline:September 28, 2026 by 11.59pm

Who We Are
WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.
We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Program Overview – Supportive Housing Programs, Community Care Unit
The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; PSW services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

Support the Manager with implementing the operational responsibilities of programs, services, and initiatives associated with the Supportive Housing Program.
Provide daily oversight of program staff and support with orientation of staff.
Work directly with the program participants to ensure they are meeting program expectations.
Provide support to staff regarding program issues, team building, and crises incidents through individual meetings with staff and participation in team meetings.
Support the effective utilization, training, and support of volunteers and students throughout the various programming activities.
Support the Manager with the planning and implementation of staff development.
Support the promotion/awareness building of the programs and its services to the immediate and broader community.
Support in building and maintaining internal and external partnerships and collaborative activities.
Support in the development of and implements program initiatives, such as food access, peer involvement, and social and recreational and life skills programming.
Support staff with the development and execution of Coordinated Care Plans and Case Plans.
Support in the development of common strategies to address tenancy and building issues.
Support WoodGreen Housing and Building Services with property management.
Support the Housing Unit with tenancy issues, including pest control, hoarding, arrears, inspections, notices and work orders.
Support the Manager with the implementation of program/operational protocols.
Support the Manager with the implementation of organizational policies and procedures being carried out within all programs areas and services.
Support the Manager with the implementation of data tracking systems and reporting tools and completion of reports.
Prepare statistical and program reports for the Manager as requested.
Ensure that the equity objectives and community development policies of the organization are followed within the programs.
Participate in regular supervisory sessions with the Manager.
Engage in training and education to upgrade skills as directed.
Might be exposed to second-hand smoke, behavioral & cognitive outbursts, death, dying, drug use, pest-related concerns etc.
Able to lift 40 lbs.
Carry out relevant tasks as directed by Manager, and Director

What You Bring to the Team

Bachelor’s degree in a related field.
3+ years of experience implementing programs and working with homeless/vulnerably housed older adults and seniors.
3+ years of experience supervising staff, preferably in a unionized environment.

What Will Set You Apart

Knowledge of RTA and occupancy agreements, and property management.
Understanding of homelessness, poverty, mental health, substance use and harm reduction philosophy.
Ability to develop effective services for individuals and communities facing these challenges.
Exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.
Ability to implement program initiatives and build partnerships, with an understanding of program development.
Excellent interpersonal and communication skills,
Ability to challenge organizations, staff and tenant communities in a positive/creative way.
Knowledge of budgets and funding.
Knowledge of group facilitation and policy development skills.
Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
Excellent multi-tasking, time management, writing, and editing skills.
Strong computer proficiency.

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More about this job

Responsibilities

Oversee daily supportive housing program operations, supervise and support staff, and help deliver services and initiatives for older adults experiencing homelessness or housing vulnerability. Support case planning, tenancy and property issues, partnerships, program reporting, and implementation of organizational policies and protocols.

Requirements

Requires a bachelor’s degree in a related field, at least three years of experience implementing programs with homeless or vulnerably housed older adults and seniors, and at least three years of staff supervision experience. Candidates should understand homelessness, mental health, substance use, harm reduction, tenancy and property management, and bring strong communication, conflict resolution, crisis intervention, and organizational skills.

Skills

Program Implementation
Staff Supervision
Staff Training
Case Management
Crisis Intervention
Harm Reduction
Mental Health Support
Substance Use Support
Property Management
Tenancy Support
Partnership Development
Program Development
Conflict Resolution
Group Facilitation
Report Writing
Budget Knowledge

Visa sponsorship

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Keywords

Supportive Housing
Homelessness
Older Adults
Seniors
Mental Health
Substance Use
Harm Reduction
Intensive Case Management
Coordinated Care Plans
Case Plans
Property Management
Tenancy Management
Occupancy Agreements
Residential Tenancies Act
Staff Supervision
Volunteer Coordination
Program Development
Community Development
Partnership Development
Crisis Prevention
Crisis Intervention
Conflict Resolution
Group Facilitation
Policy Development
Budgeting
Program Reporting
Data Tracking
Life Skills Programming
Food Access
Psychosocial Support

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