Client Solutions Advisor

CLIENT SOLUTIONS ADVISOR

Coquitlam, BC | Full-Time | Primarily Office-Based

Salary: $65,000–$75,000 + Performance-Based Commission

READY TO JOIN TEAM WOOLA?

A great quotation is only the beginning. Someone still needs to turn it into an approved project.

We're looking for someone who knows how to make that happen.

Woola is hiring a Client Solutions Advisor to strengthen existing customer relationships, improve quotation approvals and help our clients access solutions across all four of our divisions.

This isn't a cold-calling position. We're looking for someone who enjoys building relationships, follows through on commitments and knows how to confidently ask for the business without making customers feel pressured.

WHO WE ARE

OUT WORK | OUT PERFORM | OUT PLAY

Woola is a privately owned, Coquitlam-based building services company with four divisions: Mechanical, Electrical, Power and Build.

We work with property managers, building operators, businesses and residential communities throughout the Lower Mainland and across BC.

Our customers rely on us for everything from preventative maintenance and emergency repairs to complex multi-trade construction projects.

We're growing, and we're looking for someone who can help us look after the opportunities and relationships we've already built.

THE ROLE

You'll be a trusted point of contact for existing Woola customers while overseeing our outstanding quotation pipeline across all four divisions.

What you'll do:

• Turn opportunities into approvals. Follow up on outstanding estimates, address customer concerns and help secure project approvals.
• Build relationships. Maintain regular contact with existing customers, property managers and building operators.
• Connect the dots. Identify additional service and project opportunities within existing customer portfolios.
• Coordinate solutions. Work with division leaders to answer technical questions, clarify proposals and connect customers with the right people.
• Own the follow-through. Use our CRM to track quotations, customer communications, approvals and next steps.
• Improve results. Monitor conversion rates, identify stalled opportunities and help improve our customer follow-up process.
• Represent Woola. Attend occasional client meetings and approximately 10 industry or company events annually.

You'll report directly to our Principal Partner and collaborate with leaders across all four divisions.

You won't be expected to provide technical answers or prepare estimates yourself. Your responsibility is to keep communication moving, customers informed and opportunities progressing.

WHO YOU ARE

We're looking for someone who brings confidence, organization and a genuine ability to connect with people.

Ideally, you have:

• Three or more years of experience in account management, inside sales or customer relationship roles.
• Excellent communication and relationship-building skills.
• Strong organizational abilities and consistent follow-through.
• Experience with CRM platforms and managing multiple opportunities.
• Confidence discussing proposals, addressing objections and asking for approvals.
• The initiative to work independently while collaborating with a larger team.

Experience in property management, construction or building services is an asset, but not required.

We're more interested in your personality, professionalism and ability to deliver results.

WHAT WORKING HERE LOOKS LIKE

This is a full-time position primarily based at our Coquitlam office, with flexibility to attend customer meetings and industry events.

You'll help shape an important new function within Woola, with performance measured through quotation conversion, profitable approved work, customer relationships and consistent follow-through.

A valid driver's licence and reliable personal transportation are required. Approved business mileage is reimbursed.

WHAT WOOLA OFFERS

• $65,000–$75,000 annual base salary.
• Performance-based commission with additional earning potential.
• Extended health and dental benefits, subject to plan eligibility.
• Paid vacation and applicable sick leave.
• Professional development, training and industry networking opportunities.
• Direct access to company leadership.
• A growing, collaborative team that values accountability, initiative and having fun while doing excellent work.

LET'S TALK

If you're someone who enjoys building relationships, takes pride in following through and gets satisfaction from turning an opportunity into a successful result, we'd like to meet you.

Apply with your resume and a short introduction about your customer relationship experience, your approach to following up on opportunities and why Woola interests you.

Come grow with us.

OUT WORK | OUT PERFORM | OUT PLAY