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Added 1 day ago
Permanent, Part-time - Cleaner - 10 hrs/week (internal/external)
Sudbury Catholic District School Board
Sudbury, ON · Coniston, ON
Part-time
Our School Board is host to and celebrates diverse cultures and is comprised of dedicated staff committed to high quality education that inspires and promotes lifelong learning. The Board…
Added 1 day ago
Permanent, Full-time - Cleaner - 40 hrs/week (internal/external)
Sudbury Catholic District School Board
Sudbury, ON · Coniston, ON
Full-time
Our School Board is host to and celebrates diverse cultures and is comprised of dedicated staff committed to high quality education that inspires and promotes lifelong learning. The Board…
Added 1 day ago
Videographer (French Services) (On Site)
CBC/Radio-Canada
Vancouver, BC
Full-time
…CBC/Radio-Canada standards. Duties are performed under the guidance of the Host/Producer for the weekend Téléjournal newscasts, as well as of the Operations Producer, but there may be…
Added 1 day ago
Legal Assistant - Law School Hopeful
The Law Office Management Association (TLOMA)
Toronto, ON
Full-time
Powell Litigation is a boutique litigation firm that assists individuals and small to medium-sized businesses with a host of interesting litigation matters, including real estate disputes,…
Added 2 days ago
Regional Manager of In.Business
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Cape Breton University (CBU) is seeking a Regional Manager of In.Business for Unama’ki College. This is a full-time, limited-term position for approximately one year, with the possibility…
Added 2 days ago
Administrative Assistant, Operations
Lifemark Health Group
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
This is a full-time permanent hybrid opportunity based out of our North York office (243 Consumers Rd) 4 days a week and 1 day a week will be work from home.
Added 2 days ago
Controller
LEA Associates South Asia Private Limited
Markham, ON
Full-time
Has an entrepreneurial spirit as an employee-owned company, with continuous growth and expansion, taking part in meaningful projects.
Added 2 days ago
Administrative Assistant, Operations
Lifemark Health Group
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
This is a full-time permanent hybrid opportunity based out of our North York office (243 Consumers Rd) 4 days a week and 1 day a week will be work from home.
Added 2 days ago
Videographer (French Services) (On Site)
Radio-Canada
Vancouver, BC
Full-time
…CBC/Radio-Canada standards. Duties are performed under the guidance of the Host/Producer for the weekend Téléjournal newscasts, as well as of the Operations Producer, but there may be…
Added 2 days ago
Videographer (French Services) (On Site)
CBC/Radio-Canada
Vancouver, BC
Full-time
…CBC/Radio-Canada standards. Duties are performed under the guidance of the Host/Producer for the weekend Téléjournal newscasts, as well as of the Operations Producer, but there may be…
Added 2 days ago
Controller
LEA Consulting
Markham, ON
Full-time
Has an entrepreneurial spirit as an employee-owned company, with continuous growth and expansion, taking part in meaningful projects.
Added 2 days ago
Manager, Engineering
Trulioo
Remote, Canada
Full-time · Remote
Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid…
Added 2 days ago
Superintendent, Environmental Services - The City of Sarnia
The Corporation of the County of Lambton
Sarnia, ON
Full-time
…a short drive from London, Ontario, the community boasts a host of recreational opportunities, state-of-the-art healthcare, a vibrant cultural scene, and excellent education paired with a…
Added 2 days ago
Emergency Medicine
Health Match BC
Kelowna, BC
Full-time
We are currently accepting applications for multiple permanent full-time Emergency Medicine positions (start date: negotiable, ideally July 2027). A full-time position consists of ~14…
Added 2 days ago
Emergency Medicine
Health Match BC
Kelowna, BC
Full-time
We are currently accepting applications for multiple permanent full-time Emergency Medicine positions (start date: negotiable, ideally July 2027). A full-time position consists of ~14…
Added 3 days ago
Coordinator(s), Land-Based Learning, Faculty of Science
University of Calgary
Calgary, AB
Part-time
The Faculty of Science is seeking applicants for 1-2 part-time Coordinator positions to oversee and coordinate Indigenous community-based, land-based initiatives in partner First Nations in…
Added 3 days ago
Systems Administrator
Magna International
Concord, ON
Full-time
…hardware and software (new, upgrades, and disposal) are a main part of the…
Added 3 days ago
Outlet Host/Hostess - Steakhouse
Hard Rock Hotel & Casino Ottawa
Ottawa, ON
$19.33 CAD / hour
Part-time
The Host/Hostess serves as the first point of contact for guests dining in the restaurant and plays a key role in creating a welcoming and memorable guest experience. Working within a…
Added 3 days ago
Upper Elementary Montessori Teacher
Montessori Teachers College
Ajax, ON
Full-time
…and dedicated educators in the industry. You will spend your time engaging, connecting, and learning alongside children, families, community partners, and co-workers. You will model and…
Added 3 days ago
Emergency Medicine
Health Match BC
Kelowna, BC
Full-time
We are currently accepting applications for multiple permanent full-time Emergency Medicine positions (start date: negotiable, ideally July 2027). A full-time position consists of ~14…
Added 4 days ago
Testing Technician
Tavoron
Winnipeg, MB
Full-time
We are innovative. We host many events that you may become a part of. From in-house training to out-of-town events, we always have something going on. We believe in innovation. With a…
Added 4 days ago
Host/Server Assistant - Pigeonhole Downtown
Concorde Entertainment Group
AB · Calgary, AB
Part-time
Pigeonhole Downtown is looking for a host/server's assistant to fill out their team in this hybrid role on a full-time permanent basis. Support staff are responsible for several functions…
Added 4 days ago
AVP, Business Proposition Enablement
Pacific Life Re
Toronto, ON
Full-time
The compensation range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be…
Added 4 days ago
GUEST EXPERIENCE HOST
Woolley Grange
Front of Yonge, ON
Full-time
About Us: The Ickworth, part of Luxury Family Hotels, is entering an exciting new chapter following its refurbishment. Join us as a Guest Experience Host and play your part in shaping the…
Added 4 days ago
Executive Director
Tk̓emlúps te Secwépemc
Kamloops, BC
Full-time

Woolley Grange

GUEST EXPERIENCE HOST

Front of Yonge, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Sep 23, 2026

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Original job description

Guest Experience Host

Front of House - The Ickworth

Contract: Permanent

Salary: £14 per hour plus generous service charge and great benefits

About Us: The Ickworth, part of Luxury Family Hotels, is entering an exciting new chapter following its refurbishment. Join us as a Guest Experience Host and play your part in shaping the future of this much-loved Suffolk retreat.

Pay rate: £14 per hour + service charge

Role Purpose

As a Guest Experience Host, you will ensure the well-being of all guests, maintaining a high level of host presence and delivering bespoke guest service. You will exceed guest expectations from arrival to departure, drive sales opportunities, and develop your team.

Key Responsibilities

Operational leadership across the full hotel during shift
Ownership of the guest journey from arrival through to departure
Maintaining pace, flow, and service standards during peak periods
Real time decision making and problem resolution
Cross departmental coordination and collaboration
Driving revenue through service excellence and operational efficiency
Clear and effective communication across all teams
Strong and structured shift handovers

Essential

Skills & Attributes:

Senior departmental leadership experience, or an Assistant Head ready to step up
Strong record of team leadership and consistent operational performance
Broad operational experience across Rooms and Food & Beverage
Confident leading busy services with full accountability

Highly Desirable

Background in luxury or premium hospitality
Experience in complex, multi-outlet operations
Exposure to family-focused or resort environments
Familiarity with Simphony, OPERA Cloud, and ResDiary

Other Information

40 hours per week across a rota including day, evening, and night shifts, with availability required across all seven days
Own transport essential due to remote location of hotel
Personal Development: Stay industry-leading through events, training, and professional growth

Why work with us?

Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
An extra day’s holiday for your birthday
EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
Cycle to work scheme
Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
Life Assurance Benefit for peace of mind for your loved ones.
Enhanced Maternity and Paternity packages
Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
50% off Food and Beverage and the Spa across Luxury Family Hotels.
Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is entering a remarkable new era following an exciting refurbishment, thoughtfully designed to celebrate both its heritage and its future. Set within the breathtaking Suffolk countryside, this iconic hotel, surrounded by sweeping parkland and rich history, has been carefully refreshed to create even more memorable experiences for modern family escapes.

As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful moments for every generation, combining warm hospitality, thoughtful touches, and spaces where families can truly reconnect and unwind.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.

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More about this job

Responsibilities

Lead hotel operations across departments during shifts, taking ownership of the guest journey from arrival to departure and maintaining service standards during busy periods. Resolve issues in real time, coordinate teams, communicate clearly, complete structured handovers, and drive revenue through excellent service and efficient operations.

Requirements

Candidates should have senior departmental leadership experience or be an Assistant Head ready to step up, with a strong record of team leadership and operational performance. Broad experience across Rooms and Food and Beverage, confidence leading busy services with full accountability, and availability for a seven-day rota are required; luxury hospitality and familiarity with Simphony, OPERA Cloud, or ResDiary are desirable.

Skills

Operational Leadership
Guest Experience Management
Guest Journey Management
Team Leadership
Problem Resolution
Decision-Making
Revenue Generation
Service Excellence
Operational Efficiency
Communication
Shift Handover
Rooms Operations
Food And Beverage Operations
Luxury Hospitality
Simphony

Benefits

Service Charge
Birthday Holiday
Early Salary Access
Cycle To Work Scheme
Online Health And Wellbeing Service
Remote GP Appointments
Mental Health Support
Physiotherapy
Life Assurance
Enhanced Maternity And Paternity Packages
Paid Volunteering Day
Employee Discounts
Discounted Food And Beverage
Spa Discounts
Discounted Hotel Stays
Training And Development

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Front Of House
Hotel Operations
Luxury Hospitality
Guest Journey
Operational Leadership
Team Development
Rooms Operations
Food And Beverage
Service Standards
Peak Period Operations
Problem Resolution
Revenue Generation
Operational Efficiency
Shift Handovers
Family-Focused Hospitality
Resort Operations
Simphony
OPERA Cloud
ResDiary
Suffolk
The Ickworth

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