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Added 1 min ago
HC
Treasury Funding Associate
Hyundai Capital America
Toronto, ON
- Full-time
…business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships…
Added 1 min ago
Accounts Payable Specialist
ATS Automation
Cambridge, ON
…businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer…
Added 1 min ago
FT
Tire Technician/ Service Truck Operator, Edson
Fountain Tire
Edson, AB
- Other
Amazing customers to impress with your professional and friendly customer service
Added 1 min ago
CC
Retail Store Manager
Canna Cabana
Regina, SK · Victoria Square, Regina, SK
- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 1 min ago
CC
Retail Shift Leader
Canna Cabana
Milton, ON
- $19 to $21 CAD / hour
- Full-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 1 min ago
CC
Retail Shift Leader
Canna Cabana
Ottawa, ON · Rideau, Ottawa, ON
- $19 to $21 CAD / hour
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 1 min ago
CC
Retail Shift Leader
Canna Cabana
Ottawa, ON · Byward, Ottawa, ON
- $19 to $21 CAD / hour
- Full-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 1 min ago
H
Supervisor, Full Time
Havergal
London, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 1 min ago
RB
Client Advisor
Royal Bank of Canada
Lunenburg, NS
- Full-time
…relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future…
Added 1 min ago
P
GTM Enablement Manager
Procurify
Remote, Canada
- Full-time
- Remote
As a GTM Enablement Manager, you will architect the systems, workflows, and intelligence that drive the performance and effectiveness of all GTM teams - including Sales, Customer Experience…
Added 1 min ago
E
Assistant General Manager, Toronto
Equinox
Toronto, ON
- $70,000 to $78,000 CAD / year
- Full-time
The Assistant General Manager will help ensure the smooth and efficient operational procedures within all departments enabling the Equinox club to provide the highest level of customer…
Added 1 min ago
CF
Personal Trainer
Crunch Fitness Canada
Hamilton, ON
- $18 to $20 CAD / hour
- Part-time
Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts),…
Added 1 min ago
AI
General Labourer (Ferrous Receiver)
American Iron and Metal
Burlington, ON
- From $25.75 CAD / hour
- Full-time
Provide excellent customer service to clients on site
Added 15 mins ago
AU
Travailleur(euse) de production - Production Worker
Alsco Uniforms
Quebec, QC
- Full-time
…permettant de contribuer concrètement à nos activités et à notre service à la…
Added 15 mins ago
CT
Customer Success Manager
Corporate Traveller Canada
Calgary, AB
- Full-time
Role Description The Customer Success Manager role is a full-time, on-site position based in Calgary, BC. This role focuses on building strong relationships with business clients,…
Added 15 mins ago
TW
Associate Franchise Operations Manager (Quebec)
The Wendy's Company
Quebec, QC
- Full-time
…countries and franchise organizations to achieve sales and customer count growth, operational objectives, financial results, investment requirements and development targets. This role…
Added 15 mins ago
AG
Victim/Witness Services Worker - Bilingual (English/French)
Attorney General | Procureur général
L'Orignal, ON
- Temporary
You can recommend new services or service improvements and foster co-operation when implementing changes
Added 15 mins ago
SA
Retail Sales Specialist (Part Time)
State and Liberty Clothing Co.
Oakville, ON
- Part-time
State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to…
Added 15 mins ago
P
Architecte d’infrastructure avant la vente, surveillance des patients en milieu hospitalier (Est du Canada et Québec)/Pre-Sales Infrastructure Architect
Philips
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
…tels que le développement commercial, les ventes cliniques, le service ou l’équivalent Expérience dans le domaine de la santé et des technologies de l’information, y compris les flux de…
Added 15 mins ago
ZA
Luxury Sales Manager - Mercedes-Benz Toronto Queensway
Zanchin Automotive Group
Toronto, ON
- Full-time
Ideal candidates will have a strong background and proven experience in customer service and a luxury dealership environment, including:
Added 15 mins ago
VP
Maintenance Attendant
Victoria Park Community Homes
Hamilton, ON
- $52,326 to $56,054 CAD / year
- Internship
Reliable; has a positive, customer-service oriented attitude
Added 15 mins ago
HI
Surgical Sales Specialist - Southwestern Ontario
Hologic, Inc.
Toronto, ON
- Full-time
Collaborate with cross-functional teams, including marketing, customer service, and clinical support, to enhance product knowledge and sales effectiveness.
Added 15 mins ago
ER
Eloise & Bar Cart - Floor Manager
Esplanade Restaurants Ltd.
Toronto, ON
- Full-time
Eloise is looking for an experienced and hospitality-driven Floor Manager to join our leadership team.
Added 15 mins ago
TT
Professional Engineering - Electrical Systems Integration
Trivosys Technologies LLC
Dorval, QC
- Full-time
In your role, you will be supported by the electrical systems manager as a Professional – Engineering – Electrical Systems Integration in a multifaceted position within the Functional…
Added 16 mins ago
Night Auditor
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
…the absence of the senior management and the Assistant Night…

Workers Compensation Board of Manitoba

Adjudicator

Winnipeg, MB, Canada

Annual Salary Range: $68,764 - $88,529 · Full-time

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Job details

Pay: Annual Salary Range: $68,764 - $88,529
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Job Summary (external)

Adjudicators play a pivotal role in the claims process, often serving as the initial point of contact for workers and employers during sensitive circumstances. They are tasked with creating a positive first impression by acknowledging reported injuries and gathering pertinent information necessary to make timely and well-communicated decisions. Through telephone and written correspondence, Adjudicators determine eligibility for compensation benefits and services, ensuring decisions are consistent with established policies and legislation.

We are seeking service-oriented, proactive, and results-driven professionals capable of thriving in a fast-paced environment. Utilizing a proactive claims management approach, Adjudicators make and communicate eligibility decisions promptly and consistently. They provide essential information to internal and external stakeholders regarding recovery and return-to-work processes, addressing the needs of workers and employers by actively listening, collecting and conveying relevant information, and clarifying rights, responsibilities, and obligations.

Job Duties

Determines which claims are acceptable and authorizes/denies entitlement to compensation on an ongoing basis; communicates the decision and rationale to injured workers, employers, representatives, and healthcare practitioners.

Gathers, assembles, reviews, develops, and assesses information and opinions through written correspondence, in-person meetings, and telephone to establish initial and ongoing entitlement to compensation.

Communicates with injured workers, employers, representatives, healthcare practitioners, witnesses, and other involved parties to obtain/provide information, respond to enquiries and explain decisions, in writing or verbally.

Gathers appropriate wage information and provides direction to Payment Assessors re: payment of a claim and duration.

Identifies claims where a pre-existing condition exists, establishes entitlement accordingly, and authorizes or denies cost relief to employers.

Manages and facilitates the overall claim process (ie. assessing, planning, implementing, coordinating, monitoring, evaluating and terminating) including Time Loss claims up to 8 weeks duration; Medical Treatment claims up to 14 weeks; Occupational Disease claims up to 8 weeks and Hearing Loss claims for the duration of the claim.

Acts as a primary contact for injured workers, employers, representatives, healthcare practitioners, and specialized service providers to ensure the coordinated management of claims through the recovery and return to work processes or other resolutions.

Facilities established protocols for potential stress/crisis situations including involvement with the Special Services Unit.

Implements Chiropractic and Physiotherapy Protocol by identifying the appropriate category and coverage period and notifies all parties in writing. Monitors no time loss claims involving physiotherapy or chiropractic treatment for up to 14 weeks from date of injury. Manages noise induced hearing loss claims for the entire duration of the claim.

Adjudicates Fatality claims and determines spousal and dependent’s entitlement on fatality claims and refers files to appropriate internal resources for ongoing management.

Delivers presentations or attends information/discussion sessions on behalf of the WCB with external stakeholders.

Provides service both independently, or in consultation with internal/external service providers, to injured workers by assessing and facilitating return to work on an individual basis. This includes development of a strategy to bring each claim to resolution.

Promotes and supports workplace-based disability management programs.

Initiates recovery of overpayments within guidelines.

Authorizes medical aid expenditures on files up to $25,000 and lump sum benefits related to fatalities up to $75,000 (spousal benefits) and makes recommendations of payments beyond their authorization limit to the Supervisor/Manager/Director.

Identifies claims where cost allocation/relief is appropriate per legislation and policy.

Gathers/assembles information requested, implements decisions and reviews information received from senior staff, the Review Office, Medical Review Panel, and Appeal Panel.

Ensures proper recording of claims involving inter-provincial and third party, as well as coding of all occupational disease claims.

Identifies and recommends improvements in service or system/policy changes related to adjudication and case management.

Performs other related duties as assigned.

Qualifications

Completion of a two (2) year diploma in a related discipline

Minimum three (3) years' experience in a similar environment making entitlement decisions based on a defined set of criteria (ie. policies, procedures, legislation, etc.) including client service experience

Proficiency in the use of personal computers and software in a Windows environment

Ability to obtain, assess and evaluate information to support claims decisions

Ability to interpret and apply provisions, policies, procedures and legislation

Ability to communicate effectively, both verbally and in writing

Ability to deliver presentations to external clients

Ability to work under pressure to tight deadlines while providing excellent client service in sometimes confrontational and sensitive situations

Ability to organize prioritize and prioritize workload

Ability to work independently and as part of a team

Knowledge of adjudicative, disability management, vocational rehabilitation, case management and workplace-based programs, policies, procedures and principles would be an asset

Knowledge of medical terminology/issues would be an asset

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

Essential

Competencies (internal only):

Client Service Orientation

Judgment/Problem Solving

Analysis/Problem Assessment

Planning, Organizing and Follow Up

Very Important

Communication - Written and Verbal

Important

Teamwork

Persuasiveness

Impact

Additional Information (internal)

Up to 6 Permanent Positions

Developmental opportunities for those who do not meet the qualifications or are unsuccessful in the interview process may be available.

Successful applicants will be placed on a 6-month eligibility list that will be used to staff all permanent and term vacancies over this period. If you are on an existing eligibility list for this position, you will need to re-apply to be eligible for this new eligibility list.

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

Please note that this position is expected to begin in January 2027 with a 10 week training class. Hours of work during the training period are 8:30 a.m.-4:30 p.m. Participation in Compressed Work Week, Additional Day Off (ADO), or a Flexible Work Hours schedule will be suspended during a training class and no extended vacation time will be permitted.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Additional Information (external)

Watch our Video!

Up to 6 Permanent Positions

Annual Salary Range: $68,764 - $88,529

Start Date: January 2027

Formal Classroom Training Period: 10 weeks (Monday – Friday, 8:30 a.m. – 4:30 p.m.).

A criminal record check and education verification will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Summary (internal)

The Adjudicator is responsible for adjudicating and managing Time Loss claims up to 8 weeks duration; Medical Treatment claims up to 14 weeks; Occupational Disease claims up to 8 weeks and Hearing Loss claims for the duration of the claim. As well, they are responsible for adjudicating Fatality claims.

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More about this job

Responsibilities

Adjudicate and manage workers’ compensation claims by gathering and assessing information, determining eligibility, authorizing or denying benefits, and communicating decisions to workers, employers, and other stakeholders. Coordinate recovery and return-to-work processes, manage claim-related services and payments within authorization limits, and support consistent application of policies and legislation.

Requirements

Requires a two-year diploma in a related discipline and at least three years of similar experience making entitlement decisions using defined criteria, including client service experience. Candidates must be able to assess information, interpret and apply policies and legislation, communicate effectively, deliver presentations, prioritize work, and perform independently and as part of a team; knowledge of disability management or medical terminology is an asset.

Skills

Claims Adjudication
Eligibility Assessment
Claims Management
Client Service
Decision-Making
Policy and Legislation Interpretation
Information Gathering and Assessment
Written and Verbal Communication
Case Management
Disability Management
Return-to-Work Planning
Conflict and Crisis Management
Workload Prioritization
Presentation Delivery
Teamwork
Medical Terminology

Visa sponsorship

Not detected in the job text

Keywords

Workers’ Compensation
Claims Adjudication
Claims Management
Entitlement Decisions
Compensation Benefits
Eligibility Assessment
Disability Management
Vocational Rehabilitation
Case Management
Return-To-Work
Workplace-Based Disability Management
Occupational Disease
Hearing Loss
Fatality Claims
Medical Treatment
Chiropractic Protocol
Physiotherapy Protocol
Cost Relief
Overpayment Recovery
Wage Information
Medical Aid Expenditures
Policy Interpretation
Legislation
Client Service
Stakeholder Communication
Windows Environment
Presentation Delivery

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