Compliance Officer II

Job Summary (external)

The Compliance Officer II is responsible to investigate, inspect and audits external stakeholders to determine compliance with The Workers Compensation Act; and if non-compliance is established to take action to mitigate the effects of the contravention; encourage future compliance and/or impose administrative sanctions.

Job Duties

Performs administrative investigations, audits and inspections related to worker and health care provider claim abuse, premium abuse, and interference with workers' rights.

Uncovers and collects all available physical and electronic evidence relevant to the case; exercises the authority of an Inspector under section 99 of The Workers Compensation Act to compel production of records or inspect a premises; stores and logs evidence in accordance with policy.

Identifies possible independent witnesses and secures their cooperation to provide recorded statements to support an investigation, audit or inspection; prepares a detailed interview plan and safety assessment before scheduling or conducting interview; interviews complainants, informants, independent witnesses and the subject(s) of the investigation either on site or off-site; and ensures there is accurate transcript or recording of the interview.

Follows procedural fairness requirements and privacy laws.

Evaluates the relevance, sufficiency, quality, veracity and integrity of all evidence collected to determine if a contravention of The Workers Compensation Act can be established.

Considers any mitigating or aggravating factors when determining the appropriate sanction(s) for non-compliance.

Communicates case finding(s) in comprehensive written reports; where appropriate, provides recommendations on changes to processes, practices and policies to support future compliance.

Issues orders to compel production of documents, posting of notices, and/or payment of administrative penalties.

Performs other related duties as assigned.

Qualifications

University degree in Law, Political Science, Psychology, Sociology, Criminal Justice, Public Administration, Accounting or a related discipline

Minimum of three (3) years' experience performing administrative investigations, external financial audits, or program evaluations for which comprehensive written reports are produced/issued

Knowledge of the principles of administrative law and statutory interpretation

Knowledge of accounting principles, particularly in regard to payroll accounting practices

Proficiency in the use of personal computers and software (Word, Excel and PowerPoint) in a Windows environment

Proficiency in the use of business applications related to investigations

Well-developed research, analytical, decision making and problem solving to resolve complex problems

Strong documentation and case/project management skills

Ability to communicate effectively, both verbally and in writing, including expertise in drafting administrative decisions and recommendations

Excellent stakeholder interviewing skills

Advanced internet-based investigation skills

Ability to deal tactfully, diplomatically and objectively with internal and external stakeholders in confrontational situations

Strong interpersonal skills with the ability to encourage collaboration with diverse groups

Superior persuasion skills with the ability to convince diverse parties to cooperate/participate in an investigation

Ability to organize and prioritize work load while managing multiple demands

Ability to work independently and as part of a team

Ability to travel in Manitoba

Ability to obtain and maintain a level of security clearance required for this job

Interviewing skills using the PEACE model would be an asset

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

Essential

Competencies (internal only):

Analysis/Problem Assessment

Integrity/Building Trust

Quality Orientation/Attention to Detail

Decision Making (Judgment/Problem Solving)

Interpersonal Communication

Written Communication

Very Important

Client Service Orientation

Planning, Organizing & Follow up

Important

Teamwork

Impact

Additional Information (internal)

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

Additional Information (external)

Salary Range: $76,681 - $98,727

Ability to communicate proficiently in both official languages (English & French) is an asset.

A satisfactory criminal record check, credit check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.

Job Summary (internal)

The Compliance Officer II is responsible to investigate, inspect and audits external stakeholders to determine compliance with The Workers Compensation Act; and if non-compliance is established to take action to mitigate the effects of the contravention; encourage future compliance and/or impose administrative sanctions.