Original job description
Job Summary (external)
The Compliance Officer II is responsible to investigate, inspect and audits external stakeholders to determine compliance with The Workers Compensation Act; and if non-compliance is established to take action to mitigate the effects of the contravention; encourage future compliance and/or impose administrative sanctions.
Job Duties
Performs administrative investigations, audits and inspections related to worker and health care provider claim abuse, premium abuse, and interference with workers' rights.
Uncovers and collects all available physical and electronic evidence relevant to the case; exercises the authority of an Inspector under section 99 of The Workers Compensation Act to compel production of records or inspect a premises; stores and logs evidence in accordance with policy.
Identifies possible independent witnesses and secures their cooperation to provide recorded statements to support an investigation, audit or inspection; prepares a detailed interview plan and safety assessment before scheduling or conducting interview; interviews complainants, informants, independent witnesses and the subject(s) of the investigation either on site or off-site; and ensures there is accurate transcript or recording of the interview.
Follows procedural fairness requirements and privacy laws.
Evaluates the relevance, sufficiency, quality, veracity and integrity of all evidence collected to determine if a contravention of The Workers Compensation Act can be established.
Considers any mitigating or aggravating factors when determining the appropriate sanction(s) for non-compliance.
Communicates case finding(s) in comprehensive written reports; where appropriate, provides recommendations on changes to processes, practices and policies to support future compliance.
Issues orders to compel production of documents, posting of notices, and/or payment of administrative penalties.
Performs other related duties as assigned.
Qualifications
University degree in Law, Political Science, Psychology, Sociology, Criminal Justice, Public Administration, Accounting or a related discipline
Minimum of three (3) years' experience performing administrative investigations, external financial audits, or program evaluations for which comprehensive written reports are produced/issued
Knowledge of the principles of administrative law and statutory interpretation
Knowledge of accounting principles, particularly in regard to payroll accounting practices
Proficiency in the use of personal computers and software (Word, Excel and PowerPoint) in a Windows environment
Proficiency in the use of business applications related to investigations
Well-developed research, analytical, decision making and problem solving to resolve complex problems
Strong documentation and case/project management skills
Ability to communicate effectively, both verbally and in writing, including expertise in drafting administrative decisions and recommendations
Excellent stakeholder interviewing skills
Advanced internet-based investigation skills
Ability to deal tactfully, diplomatically and objectively with internal and external stakeholders in confrontational situations
Strong interpersonal skills with the ability to encourage collaboration with diverse groups
Superior persuasion skills with the ability to convince diverse parties to cooperate/participate in an investigation
Ability to organize and prioritize work load while managing multiple demands
Ability to work independently and as part of a team
Ability to travel in Manitoba
Ability to obtain and maintain a level of security clearance required for this job
Interviewing skills using the PEACE model would be an asset
Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required
Essential
Competencies (internal only):
Analysis/Problem Assessment
Integrity/Building Trust
Quality Orientation/Attention to Detail
Decision Making (Judgment/Problem Solving)
Interpersonal Communication
Written Communication
Very Important
Client Service Orientation
Planning, Organizing & Follow up
Important
Teamwork
Impact
Additional Information (internal)
The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
You may be asked to demonstrate your ability through competency based interviewing and/or testing.
Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.
Additional Information (external)
Salary Range: $76,681 - $98,727
Ability to communicate proficiently in both official languages (English & French) is an asset.
A satisfactory criminal record check, credit check and verification of education will be required for the successful candidate.
The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.
The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.
WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.
Job Summary (internal)
The Compliance Officer II is responsible to investigate, inspect and audits external stakeholders to determine compliance with The Workers Compensation Act; and if non-compliance is established to take action to mitigate the effects of the contravention; encourage future compliance and/or impose administrative sanctions.
More about this job
Responsibilities
Investigate, inspect, and audit external stakeholders to determine compliance with The Workers Compensation Act, gathering and evaluating evidence and conducting interviews in accordance with procedural fairness and privacy requirements. Prepare written findings and recommendations, and take appropriate enforcement action, including issuing orders and administrative penalties, to address non-compliance and encourage future compliance.
Requirements
A university degree in law, political science, psychology, sociology, criminal justice, public administration, accounting, or a related discipline is required, along with at least three years of experience in administrative investigations, external financial audits, or program evaluations that produce comprehensive written reports. Candidates need knowledge of administrative law, statutory interpretation, and payroll accounting, as well as strong investigative, analytical, interviewing, writing, and case-management skills; travel within Manitoba and security clearance are required.
Skills
- Administrative Investigations
- Auditing
- Inspections
- Evidence Collection and Evaluation
- Interviewing
- Administrative Law
- Statutory Interpretation
- Accounting Principles
- Research and Analysis
- Decision-Making
- Written Communication
- Case Management
- Stakeholder Relations
- Internet-Based Investigations
- Persuasion
- Microsoft Word, Excel, and PowerPoint
Benefits
- Financial Security
- Health and Well-Being Programs
- Employee Engagement Programs
- Professional Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Legal
- Government & Public Sector
- Finance & Accounting
- Security & Safety
Keywords
- The Workers Compensation Act
- Administrative Investigations
- Audits
- Inspections
- Worker Claim Abuse
- Health Care Provider Claim Abuse
- Premium Abuse
- Workers' Rights
- Evidence Collection
- Evidence Management
- Inspector Authority
- Witness Interviews
- PEACE Interviewing Model
- Procedural Fairness
- Privacy Laws
- Administrative Law
- Statutory Interpretation
- Administrative Sanctions
- Administrative Penalties
- Payroll Accounting
- Program Evaluations
- Written Reports
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Windows
- Business Investigation Applications
- Internet-Based Investigations
- Security Clearance
- Manitoba
