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Added 9 mins ago
DT
Merchandising Assistant Manager
Dollar Tree Stores
Kamloops, BC
- Full-time
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Added 9 mins ago
AA
Store Manager CAN6436
Advance Auto Parts
Mississauga, ON
- Full-time
…Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires…
Added 9 mins ago
W
Principal Electrical Engineer
Worley
Vancouver, BC
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 9 mins ago
W
Corporate Procurement Specialist
Worley
AB
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 9 mins ago
P
Frito Lay Full-Time Route Sales Representative (Valemount, BC)
PepsiCo
Prince George, BC
- Full-time
- Contract
A supportive team that will encourage your professional growth and development
Added 24 mins ago
CH
Seasonal Sales Associate
Cole Haan
Calgary, AB
- Part-time
As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in…
Added 24 mins ago
JA
Aircraft Maintenance Engineer - Heavy - Mechanics (Apprentice)
Jazz Aviation LP
Halifax, NS
- Full-time
If you’re an Apprentice AME who takes pride in safety, technical accuracy, and working as part of a dependable, professional team, you’ll find a strong fit with Jazz’s heavy maintenance…
Added 24 mins ago
EG
Route Supervisor
Emterra Group
Barrie, ON · Greater Barrie Metropolitan Area
- Full-time
…organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing…
Added 24 mins ago
RR
Junior Accountant - Manufacturing
Red Rover Recruitment
Toronto, ON · Etobicoke, ON
- $60,000 to $70,000 CAD / year
- Full-time
…brands and retailers. They are adding an early-career accounting professional to a busy, hands-on Finance team. This is an excellent opportunity for a recent accounting graduate or junior…
Added 24 mins ago
KÉ
Sales Consultant
Kong Électrique
Montreal, QC · Greater Montreal Metropolitan Area
- Part-time
Kong Électrique provides professional electrical services to residential and commercial clients in the Greater Montreal Metropolitan Area. The company focuses on safe, reliable, and…
Added 24 mins ago
DP
Security Front Desk Supervisor
Diamond Property Services
Toronto, ON
- Full-time
…solutions, fostering a safe environment, and delivering outstanding customer service. If you are passionate about security, have a proactive approach to problem-solving, and aspire to grow…
Added 54 mins ago
TC
Residential Community Support Workers (Kelowna - Casual Pool)
Taproot Community Support Services
Kelowna, BC
- Temporary
These positions require experience working with high needs adult populations and a strong understanding of complex care environments.
Added 54 mins ago
DE
Senior Electrical Estimator / Operations Manager
D&S Electric
Williams Lake, BC
- Full-time
D&S Electric is seeking an experienced electrical professional to lead estimating, project delivery, and daily operations.
Added 54 mins ago
LZ
Sales Consultant
La Z Boy Furniture
Vaughan, ON
- Full-time
…United States. The company operates with a strong focus on customer experience, offering products and services designed to meet a wide range of communication and connectivity needs. Team…
Added 54 mins ago
AS
Journeyman - Carpenter (Temporary)
Abbotsford School District
Abbotsford, BC
- Full-time
…our employees provide a world-class, innovative educational experience for over 21,000 students. We provide a workplace that fosters creativity, inspires excellence, and challenges everyone…
Added 54 mins ago
Field Service Technician - Controlled Environments (Con-Test)
BGE Indoor Air Quality Solutions Ltd.
Moncton, NB
…ensure quality work and satisfied customers. Provide excellent customer service when communicating findings to clients, explaining results, and offering guidance on equipment use and…
Added 54 mins ago
WO
Customer Service Specialist
Workplace Options
Toronto, ON
- Full-time
Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Operations Pharmacist
Shoppers Drug Mart
Toronto, ON
- Full-time
Present a professional image and provide friendly customer service to foster relationship building with our clients.
Added 1 hour ago
Part Time Tailor
Tailored Brands
Kamloops, BC
…demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction. The Tailor also contributes to a positive and professional work environment by collaborating…
Added 1 hour ago
W
Manager, Purchasing
Worley
Edmonton, AB
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 1 hour ago
M
Data Center Technician
Microsoft
Toronto, ON
- $59,700 to $95,700 CAD / year
- Full-time
…Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs,…
Added 1 hour ago
M
Technicien principal de l'environnement critique (CET)/Critical Environment Technician
Microsoft
Quebec, QC
- Full-time
…Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity…
Added 1 hour ago
NS
Human Resources Business Partner - People Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Graduate of post-secondary degree/program in Human Resources or an equivalent combination of education, training and experience
Added 1 hour ago
PR
Client Services Representative
Purves Redmond Limited
Toronto, ON
- Full-time
We combine decades of experience with a forward-looking approach, delivering customized insurance, risk, and benefits solutions to clients across diverse industries. Our continued success…

Workplace Options

Customer Service Specialist

Toronto, ON, Canada

Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits · Full-time

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Job details

Pay: Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits
Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations - one person at a time.

Current Opportunity: Customer Service Representative

Location: Toronto
Remote/Onsite/Hybrid: Hybrid or remote depending on location
Salary: $45,000 CAD plus benefits

What you will do:

Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Responsibilities:

Assess the Employee’s needs through targeted questioning.
Obtain employee’s personal information and information on the individual needing care.
Provide a clear explanation of the issues/needs.
Obtain desired geographic location for referral search and any personalized criteria.
Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
Perform quality assurance callbacks to our clients.
Maintain communication with clients and associated EAPs as required.
Ensure all data entries are complete and accurate, with proper spelling and grammar
Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

Bachelor’s degree
Strong verbal and written communication skills
Detail oriented
Ability to work independently and as a team
Exceptional organizational, relationship building and interpersonal communication skills
Able to manage time effectively in order to handle multiple tasks
Able to handle fast-paced and ever-changing environment

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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More about this job

Responsibilities

The Customer Service Representative provides support to employees and their families by locating community resources and referrals through telephonic intakes. They are also responsible for performing research, maintaining accurate data entries, and conducting quality assurance callbacks.

Requirements

Candidates must hold a Bachelor's degree and possess strong verbal and written communication skills. The role requires an organized, detail-oriented individual capable of working in a fast-paced environment both independently and as part of a team.

Skills

Customer Service
Telephone Skills
Data Entry
Research
Quality Assurance
Communication
Relationship Building
Interpersonal Skills
Time Management
Organization
Problem Solving
Targeted Questioning

Benefits

Paid Time Off
Life Insurance
Employer Pension Contribution
Travel Reimbursement
Extended Healthcare
Dental Benefits
Vision Benefits
AD&D Insurance
Long-term Disability Insurance
Gym Reimbursement
Wellness Rewards
EAP Benefits
Mentorship Program
Employee Exchange Programme

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
EAP
Wellbeing
Referrals
Intake
Quality Assurance
Data Entry
Communication
Research
Database
Healthcare
Human-centric
Support
Coaching
Mindfulness

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