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Added 46 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 hour ago
RC
Guest Services Representative
River Cree Resort & Casino
Spruce Grove, AB
- Temporary
The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and…
Added 3 hours ago
RS
Operations Management Trainee
Ryder System, Inc.
Hamilton, ON
- Full-time
1 year or more in customer service with issues resolution experience, Preferred.
Added 3 hours ago
NY
Security Coordinator - Security, Fire and Life Safety, FTT (J1026-0568)
North York General Hospital
Toronto, ON
- Temporary
…Parking Operations and the service provider’s onsite managerial representative(s). The Security Coordinator provides primary administrative support to ensure efficient operation of the…
Added 3 hours ago
C
Leader, GVS Inside Sales - Canada
Cisco
Montreal, QC
- Full-time
…teams that consistently deliver profitable growth. We serve our customer life cycle through a series of selling motions to drive higher value and an efficient experience from Cisco…
Added 3 hours ago
C
Leader, GVS Inside Sales - Canada
Cisco
Toronto, ON
- Full-time
…teams that consistently deliver profitable growth. We serve our customer life cycle through a series of selling motions to drive higher value and an efficient experience from Cisco…
Added 4 hours ago
RS
Rental Account Manager
Ryder System, Inc.
Concord, ON
- Full-time
…outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development Manager roles in our Lease…
Added 4 hours ago
CO
Library Service Assistant 1/2 Circulation Assistant
City of Winnipeg
Winnipeg, MB
- Part-time
The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity…
Added 5 hours ago
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Associé(e), Mise en Marché (temps partiel)
The Home Depot Canada
Pointe-Claire, QC
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 5 hours ago
TH
Food Service Representative (Part Time) - M Nutrition & Food Services
Trillium Health Partners
Mississauga, ON
- Part-time
Previous hospital experience working in Nutrition & Food Services an asset
Added 5 hours ago
TH
Food Service Representative -CVH Patient Food Services
Trillium Health Partners
Mississauga, ON
- Part-time
Previous hospital experience working in Nutrition & Food Services an asset
Added 5 hours ago
TH
Patient Service Representative (Full Time) CVH Patient Support Services
Trillium Health Partners
Mississauga, ON
- Full-time
Preference will be given to candidates with recent related experience
Added 5 hours ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON
The responsibilities described above are representative and are not to be construed as all-inclusive.
Added 5 hours ago
S
Stagiaire, Marketing - Médecins | Intern, Marketing - Physicians
Sandoz
Longueuil, QC · Saint-Hubert (Sandoz)
- Full-time
Added 5 hours ago
VP
Business Center Support Team Associate - Toronto
Vialto Partners
Toronto, ON
- Full-time
Serve as a professional representative of the Vialto Partners brand while managing reception duties.
Added 6 hours ago
MR
Full-Time Retail Sales Representative - Mons Royale Whistler
Mons Royale
Whistler, BC
- Full-time
…in our Whistler Flagship Store. You will provide outstanding customer service, advice and insights on the Mons Royale brand and…
Added 6 hours ago
MB
Sales Representative
Mercedes-Benz Burlington
Burlington, ON
- Full-time
Role Description This is a full-time, on-site Sales Representative role based at Mercedes-Benz Burlington in Burlington, ON. The Sales Representative will welcome and engage clients in the…
Added 6 hours ago
S
Stagiaire, Marketing - Nouveaux lancements | Intern, Marketing - New launches
Sandoz
Longueuil, QC · Saint-Hubert (Sandoz)
- Full-time
Prepare and coordinate customer-facing engagement activities with selected centres, including contracts, agenc
Added 6 hours ago
AA
Store Manager CAN6436
Advance Auto Parts
Mississauga, ON
- Full-time
…DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance…
Added 6 hours ago
P
Frito Lay Full-Time Route Sales Representative (Valemount, BC)
PepsiCo
Prince George, BC
- Full-time
- Contract
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 6 hours ago
HX
Inside Sales Representative
HVAC X SUPPLY
Mississauga, ON
- Full-time
HVAC X Supply is an HVAC wholesale distributor with branches in Mississauga and Vaughan, Ontario. We're hiring a Counter Sales Representative for our Vaughan branch.
Added 7 hours ago
WO
Customer Service Specialist
Workplace Options
Toronto, ON
- Full-time
Current Opportunity: Customer Service Representative
Added 7 hours ago
NS
Human Resources Business Partner - People Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Graduate of post-secondary degree/program in Human Resources or an equivalent combination of education, training and experience
Added 7 hours ago
PR
Client Services Representative
Purves Redmond Limited
Toronto, ON
- Full-time
We combine decades of experience with a forward-looking approach, delivering customized insurance, risk, and benefits solutions to clients across diverse industries. Our continued success…
Added 7 hours ago
CM
Sales Representative – Manufacturing
CJM Manufacturing Inc.
Montreal, QC
- Full-time
Whether you're new to sales or have years of experience, you're welcome to apply. If you're comfortable approaching businesses, making connections, and finding new opportunities, this could…

Workplace Options

Customer Service Specialist

Toronto, ON, Canada

Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits · Full-time

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Job details

Pay: Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits
Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations - one person at a time.

Current Opportunity: Customer Service Representative

Location: Toronto
Remote/Onsite/Hybrid: Hybrid or remote depending on location
Salary: $45,000 CAD plus benefits

What you will do:

Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Responsibilities:

Assess the Employee’s needs through targeted questioning.
Obtain employee’s personal information and information on the individual needing care.
Provide a clear explanation of the issues/needs.
Obtain desired geographic location for referral search and any personalized criteria.
Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
Perform quality assurance callbacks to our clients.
Maintain communication with clients and associated EAPs as required.
Ensure all data entries are complete and accurate, with proper spelling and grammar
Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

Bachelor’s degree
Strong verbal and written communication skills
Detail oriented
Ability to work independently and as a team
Exceptional organizational, relationship building and interpersonal communication skills
Able to manage time effectively in order to handle multiple tasks
Able to handle fast-paced and ever-changing environment

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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More about this job

Responsibilities

The Customer Service Representative provides support to employees and their families by locating community resources and referrals through telephonic intakes. They are also responsible for performing research, maintaining accurate data entries, and conducting quality assurance callbacks.

Requirements

Candidates must hold a Bachelor's degree and possess strong verbal and written communication skills. The role requires an organized, detail-oriented individual capable of working in a fast-paced environment both independently and as part of a team.

Skills

Customer Service
Telephone Skills
Data Entry
Research
Quality Assurance
Communication
Relationship Building
Interpersonal Skills
Time Management
Organization
Problem Solving
Targeted Questioning

Benefits

Paid Time Off
Life Insurance
Employer Pension Contribution
Travel Reimbursement
Extended Healthcare
Dental Benefits
Vision Benefits
AD&D Insurance
Long-term Disability Insurance
Gym Reimbursement
Wellness Rewards
EAP Benefits
Mentorship Program
Employee Exchange Programme

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
EAP
Wellbeing
Referrals
Intake
Quality Assurance
Data Entry
Communication
Research
Database
Healthcare
Human-centric
Support
Coaching
Mindfulness

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