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Added 4 mins ago
SI
Oracle Revenue Management and Billing - Strong Functional-Technical
Smart IT Frame LLC
Toronto, ON
- Contract
We are seeking an experienced Senior ORMB Functional Consultant with strong expertise in Oracle Revenue Management and Billing (ORMB) and revenue/billing management.
Added 4 mins ago
BI
SAP GRC with S/4HANA Internal Controls Experience
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
Job Title: SAP GRC S/4HANA Internal Controls consultant
Added 4 mins ago
EI
Intermediate/Senior Fisheries & Aquatic Biologist (P.Biol.)
Egis in Canada
Calgary, AB
- $90,000 to $120,000 CAD / year
- Full-time
…senior biologist the opportunity to continue developing as a consultant while mentoring junior staff and contributing to the growth of our fisheries and aquatic capabilities across Alberta…
Added 4 mins ago
EI
Intermediate/Senior Terrestrial Biologist (P.Biol.)
Egis in Canada
Calgary, AB
- $90,000 to $120,000 CAD / year
- Full-time
Design appropriately scoped field programs based on project characteristics, available information, seasonal considerations, environmental sensitivities, and applicable regulatory…
Added 19 mins ago
BP
Showroom Consultant
Best Plumbing & Lighting
Edmonton, AB
- Full-time
Basics of design and interior decorating is an asset
Added 1 hour ago
MP
Project Manager - ICI construction - Ottawa
Michael Page
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
A leading firm in general contracting, construction management, and design-build, specializing in the ICI sector, is actively seeking an experienced Project Manager to oversee construction…
Added 1 hour ago
ET
Oil & Gas Operations, Engineering & Geosciences Professionals (Saudi Arabia)
Eram Talent
Ottawa, ON
- Contract
Exploration System Consultant: Provides specialist support for exploration systems, technical workflows and related operational solutions.
Added 1 hour ago
IG
Incident Response Consultant
Insight Global
Toronto, ON
- $56 to $63 CAD / hour
- Contract
Knowledge of MITRE ATT&CK and threat-based detection design
Added 1 hour ago
M
Senior Manager, Project Delivery - Track
Metrolinx
Toronto, ON
- Full-time
…the team! You will provide leadership and direction for the design, development, and execution of capital infrastructure along the GO Transit network. You will manage a team of staff and…
Added 2 hours ago
S
Technical Consultant
SymphonyAI
ON · Ontario, Canada
- Full-time
As a Technical Consultant, you’ll support the implementation and configuration of our financial crime and compliance platform across SaaS and client environments. Working from defined…
Added 2 hours ago
TS
Fire Protection Engineers, Mechanical - Relocation Assistance available.
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Fire Protection Engineer, Fire Alarm Engineer, Fire Protection Engineering, Fire Alarm Design, Sprinkler Design, Fire Pump Systems, NFPA, ULC, Ontario Building Code, Ontario Fire Code, Life…
Added 2 hours ago
TS
Development Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
…and opportunities generally, while specifically managing the consultant team in the preparation, submission, and revision of required reports, agreements,…
Added 2 hours ago
TS
Senior Architect
TalentSphere Staffing Solutions
Victoria, BC
- Full-time
…you will oversee all aspects of project delivery, including design coordination, consultant management, municipal approvals, contract administration, and technical quality. You'll manage…
Added 2 hours ago
TS
Architect or Project Lead
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Other titles: Licensed Architect, Intern Architect, Architect, OAA Project Manager, Project Lead, Design Architect, Designer, Job Captain, Senior Technologist
Added 2 hours ago
TS
Architectural Project Manager
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
An established and respected Architecture, Design & Planning practice in Ottawa is looking to add an experienced Senior Architectural Project Manager to its team. With a strong pipeline of…
Added 2 hours ago
TS
Senior Highway Engineer
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
…who enjoys tackling technical challenges while leading the design of transportation network…
Added 2 hours ago
TS
Senior Project Manager
TalentSphere Staffing Solutions
Richmond, BC
- Full-time
…established General Contractor in the Commercial Construction, Design/Build arena! With a focus on Commercial, Light Industrial Buildings, Retail, and Modular Residential there is no…
Added 3 hours ago
RI
Senior Full-Stack Java Developer (Front-Office / Capital Markets)
Rose International
Mississauga, ON
- Full-time
Strong object-oriented design and ability to work across Java and Python codebases or rapidly ramp up on the second language.
Added 3 hours ago
Z
Technical Consultant (Custom Software)
Zazz
Canada
- Full-time
Zazz is a software development firm. We design and build custom mobile apps, web platforms, and software, and provide IT staff augmentation, for clients across the US and Canada.
Added 4 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
We are looking for an IT & Innovation Consultant, SR&ED to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…
Added 6 hours ago
C
GRC Consultant
Cyberr
Canada
- Full-time
As the Senior Governance, Risk and Compliance (GRC) Consultant, you will serve as a trusted advisor to our clients, providing both tactical and strategic recommendations that align with…
Added 8 hours ago
KT
Kitchen Renovation Salesperson
Kitchen Tune Up Buffalo NY
Calgary, AB
- Full-time
Kitchen Tune-Up Calgary South is hiring a full-time In-Home Kitchen Sales Consultant to meet with homeowners, understand their goals, and guide them through our kitchen renovation…
Added 10 hours ago
KT
Kitchen Renovation Salesperson
Kitchen Tune-Up Houston
Calgary, AB
- Full-time
Kitchen Tune-Up Calgary South is hiring a full-time In-Home Kitchen Sales Consultant to meet with homeowners, understand their goals, and guide them through our kitchen renovation…
Added 11 hours ago
A
Ingénieur ou ingénieure en systèmes de contrôle
Alithya
Pickering, ON
- Full-time
Produce requirements and design documents related to the project scope;
Added 11 hours ago
GC
Senior Engineer, Geotechnical
Glencore Canada
Sparwood, BC
- Full-time
Supporting the investigation, design and permitting for potential future mining areas, and

Workplace Options

Customer Service Specialist

Toronto, ON, Canada

Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits · Full-time

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Job details

Pay: Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits
Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations - one person at a time.

Current Opportunity: Customer Service Representative

Location: Toronto
Remote/Onsite/Hybrid: Hybrid or remote depending on location
Salary: $45,000 CAD plus benefits

What you will do:

Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Responsibilities:

Assess the Employee’s needs through targeted questioning.
Obtain employee’s personal information and information on the individual needing care.
Provide a clear explanation of the issues/needs.
Obtain desired geographic location for referral search and any personalized criteria.
Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
Perform quality assurance callbacks to our clients.
Maintain communication with clients and associated EAPs as required.
Ensure all data entries are complete and accurate, with proper spelling and grammar
Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

Bachelor’s degree
Strong verbal and written communication skills
Detail oriented
Ability to work independently and as a team
Exceptional organizational, relationship building and interpersonal communication skills
Able to manage time effectively in order to handle multiple tasks
Able to handle fast-paced and ever-changing environment

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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More about this job

Responsibilities

The Customer Service Representative provides support to employees and their families by locating community resources and referrals through telephonic intakes. They are also responsible for performing research, maintaining accurate data entries, and conducting quality assurance callbacks.

Requirements

Candidates must hold a Bachelor's degree and possess strong verbal and written communication skills. The role requires an organized, detail-oriented individual capable of working in a fast-paced environment both independently and as part of a team.

Skills

Customer Service
Telephone Skills
Data Entry
Research
Quality Assurance
Communication
Relationship Building
Interpersonal Skills
Time Management
Organization
Problem Solving
Targeted Questioning

Benefits

Paid Time Off
Life Insurance
Employer Pension Contribution
Travel Reimbursement
Extended Healthcare
Dental Benefits
Vision Benefits
AD&D Insurance
Long-term Disability Insurance
Gym Reimbursement
Wellness Rewards
EAP Benefits
Mentorship Program
Employee Exchange Programme

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
EAP
Wellbeing
Referrals
Intake
Quality Assurance
Data Entry
Communication
Research
Database
Healthcare
Human-centric
Support
Coaching
Mindfulness

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