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Added 9 mins ago
PA
Full-Time Casual Floater Front Desk Administrator (Performance Auto Group - GTA)
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Added 39 mins ago
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Senior Manager, National CPA Program (NCPP)
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AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time

Workplace Options

Customer Service Specialist

Toronto, ON, Canada

Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits · Full-time

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Job details

Pay: Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits
Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations - one person at a time.

Current Opportunity: Customer Service Representative

Location: Toronto
Remote/Onsite/Hybrid: Hybrid or remote depending on location
Salary: $45,000 CAD plus benefits

What you will do:

Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Responsibilities:

Assess the Employee’s needs through targeted questioning.
Obtain employee’s personal information and information on the individual needing care.
Provide a clear explanation of the issues/needs.
Obtain desired geographic location for referral search and any personalized criteria.
Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
Perform quality assurance callbacks to our clients.
Maintain communication with clients and associated EAPs as required.
Ensure all data entries are complete and accurate, with proper spelling and grammar
Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

Bachelor’s degree
Strong verbal and written communication skills
Detail oriented
Ability to work independently and as a team
Exceptional organizational, relationship building and interpersonal communication skills
Able to manage time effectively in order to handle multiple tasks
Able to handle fast-paced and ever-changing environment

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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More about this job

Responsibilities

The Customer Service Representative provides support to employees and their families by locating community resources and referrals through telephonic intakes. They are also responsible for performing research, maintaining accurate data entries, and conducting quality assurance callbacks.

Requirements

Candidates must hold a Bachelor's degree and possess strong verbal and written communication skills. The role requires an organized, detail-oriented individual capable of working in a fast-paced environment both independently and as part of a team.

Skills

Customer Service
Telephone Skills
Data Entry
Research
Quality Assurance
Communication
Relationship Building
Interpersonal Skills
Time Management
Organization
Problem Solving
Targeted Questioning

Benefits

Paid Time Off
Life Insurance
Employer Pension Contribution
Travel Reimbursement
Extended Healthcare
Dental Benefits
Vision Benefits
AD&D Insurance
Long-term Disability Insurance
Gym Reimbursement
Wellness Rewards
EAP Benefits
Mentorship Program
Employee Exchange Programme

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
EAP
Wellbeing
Referrals
Intake
Quality Assurance
Data Entry
Communication
Research
Database
Healthcare
Human-centric
Support
Coaching
Mindfulness

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