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Added 8 mins ago
S
Specialist, Environmental Strategic Issues Management
SaskPower
SK · Saskatchewan, Canada
- Full-time
The Specialist, Environmental Strategic Issues Management (ESIM), will provide subject matter expertise, oversight, and administration of SaskPower‑supported mitigation and accommodation…
Added 9 mins ago
Bilingual Trade Support Specialist (English & French)
Questrade Financial Group
Toronto, ON
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…
Added 9 mins ago
A
Customer and Social Media Communications Specialist
Aisle
Vancouver, BC
- Full-time
Job Posting: Customer and Social Media Communications Specialist
Added 9 mins ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Halifax, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 mins ago
GO
Junior Pension Benefits Specialist
Government of PEI
Charlottetown, PE
- Full-time
The Department of Finance and Affordability is seeking a Junior Pension Benefit Specialist to join the Pensions & Benefits Section within the Pensions & Capital Management Division. The…
Added 23 mins ago
R
Client Advisor
RBC
Woodstock, NB
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 23 mins ago
Retail Specialist Colossus Shopping Centre
Freedom Mobile
Vaughan, ON
…with others, we have a great opportunity as a Part-time Retail Specialist at our Upper Colossus Shopping Centre location. A successful Retail Specialist turns the store visitor into a…
Added 23 mins ago
TS
Emergency Disaster Services Specialist
The Salvation Army Canada and Bermuda Territory
Halifax, NS · Atlantic DHQ
- Full-time
The Emergency Disaster Services (EDS) Specialist assists with the planning and delivery of the Emergency Disaster Services program within the Atlantic Division.
Added 24 mins ago
I
Research Mobilization Officer
Indspire
Toronto, ON
- Full-time
Indspire is seeking a Research Mobilization (RM) Officer to join our team. Reporting to the Research Mobilization Specialist, the RM Officer will support efforts to enhance the…
Added 38 mins ago
RM
Specialist, Culture & Inclusion Planning
Regional Municipality of Peel
Brampton, ON
- Other
…programs and services not only address the diverse needs of community and workforce membership but also build on their strengths. This is deliberate and strategic work with an emphasis on…
Added 38 mins ago
Sourcing Specialist
Purolator
ON · Mississauga, ON
…you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for…
Added 38 mins ago
UI
Heavy Vehicle Parts Specialist
UAP Inc.
Red Deer, AB
- $25.8 to $37.1 CAD / hour
- Full-time
Be part of a community of authentic, proud and trusted people.
Added 38 mins ago
EC
AV Specialist
Emily Carr University of Art and Design
Vancouver, BC
- $38.22 to $40.9 CAD / hour
- Temporary
The Audio-Visual (AV) Specialist provides comprehensive tier 2 - 3 AV system support across the University. The Audio-Visual Specialist oversees system and device management, tier 2…
Added 38 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
…contact for owner-managed businesses, professional practices, and community organizations in the…
Added 54 mins ago
YO
DSAP Assistant
YMCA of Greater Toronto
Ajax, ON
- Part-time
…separation or divorce. The DSAP Assistant supports the DSAP Specialist or Facilitator in ensuring that all programs provide quality, service and support to the participants and their…
Added 54 mins ago
FB
Produce Department Manager
Farm Boy Inc.
Ottawa, ON
- From $53,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 54 mins ago
IG
Associate Delegate Relations Manager
Informa Group Plc.
Toronto, ON
- Full-time
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best…
Added 54 mins ago
TL
Recruitment and Onboarding Specialist (12 Month Contract)
The Learning Enrichment Foundation
Toronto, ON
- Contract
…circumstances. LEF offers a holistic service model, builds on community connections, and focuses on supporting the economic independence and community engagement of families. Our Client…
Added 54 mins ago
TN
Live Entertainment Marketing Specialist
True North Sports + Entertainment
Winnipeg, MB
- Full-time
The Live Entertainment Marketing Specialist will be responsible for promoting all entertainment events, managing media and community interaction, while helping to maximize event revenue and…
Added 1 hour ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of…
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Windsor, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…
Added 1 hour ago
Bilingual Trade Support Specialist (English & Mandarin)
Questrade Financial Group
Toronto, ON
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…
Added 1 hour ago
DH
Pest And Hoarding Control Specialist
Dixon Hall
Toronto, ON
- Full-time
The Hoarding and Pest Management Specialist will be required to work Monday to Friday 9:00 AM to 5:00 PM.

Workplace Options

Customer Service Specialist

Toronto, ON, Canada

Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits · Full-time

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Job details

Pay: Location: Toronto Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $45,000 CAD plus benefits
Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations - one person at a time.

Current Opportunity: Customer Service Representative

Location: Toronto
Remote/Onsite/Hybrid: Hybrid or remote depending on location
Salary: $45,000 CAD plus benefits

What you will do:

Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Responsibilities:

Assess the Employee’s needs through targeted questioning.
Obtain employee’s personal information and information on the individual needing care.
Provide a clear explanation of the issues/needs.
Obtain desired geographic location for referral search and any personalized criteria.
Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
Perform quality assurance callbacks to our clients.
Maintain communication with clients and associated EAPs as required.
Ensure all data entries are complete and accurate, with proper spelling and grammar
Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

Bachelor’s degree
Strong verbal and written communication skills
Detail oriented
Ability to work independently and as a team
Exceptional organizational, relationship building and interpersonal communication skills
Able to manage time effectively in order to handle multiple tasks
Able to handle fast-paced and ever-changing environment

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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More about this job

Responsibilities

The Customer Service Representative provides support to employees and their families by locating community resources and referrals through telephonic intakes. They are also responsible for performing research, maintaining accurate data entries, and conducting quality assurance callbacks.

Requirements

Candidates must hold a Bachelor's degree and possess strong verbal and written communication skills. The role requires an organized, detail-oriented individual capable of working in a fast-paced environment both independently and as part of a team.

Skills

Customer Service
Telephone Skills
Data Entry
Research
Quality Assurance
Communication
Relationship Building
Interpersonal Skills
Time Management
Organization
Problem Solving
Targeted Questioning

Benefits

Paid Time Off
Life Insurance
Employer Pension Contribution
Travel Reimbursement
Extended Healthcare
Dental Benefits
Vision Benefits
AD&D Insurance
Long-term Disability Insurance
Gym Reimbursement
Wellness Rewards
EAP Benefits
Mentorship Program
Employee Exchange Programme

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
EAP
Wellbeing
Referrals
Intake
Quality Assurance
Data Entry
Communication
Research
Database
Healthcare
Human-centric
Support
Coaching
Mindfulness

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