Find work in Canada.

636,348 jobs across our Canadian network. How we count

Jobs in Canada

26+ jobs

Email me new jobs Save this search

Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 10 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Prince George, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 25 mins ago
A
Ingénieur En Mécanique / Mechanical Engineer
Actalent
Terrebonne, QC
- $46 to $77 CAD / hour
- Contract
…with automation, electrical, manufacturing, and project teams. Support equipment installation, testing, and commissioning. Troubleshoot mechanical issues in the field and identify root…
Added 25 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Fort St. John, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 25 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Vernon, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 25 mins ago
S(
Senior Referrals Analyst
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Full-time
The role of the Senior Referrals Analyst is to assist and support the Consultation and Accommodation (CA) Manager and the Referrals program in the Treaty, Lands and Resources department.…
Added 25 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Langley (District), BC · City of Langley, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 25 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Kamloops, BC
- Full-time
Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and…
Added 25 mins ago
DR
Outside Sales Representative - Precast Concrete
DMC Recruitment Group
Vancouver, BC
- Full-time
…infrastructure, underground construction and industrial projects, with support from estimating and…
Added 25 mins ago
SB
Information Technology Network Engineer
Sharp Brains
BC · British Columbia, Canada
- Contract
Provide onsite technical support across assigned locations.
Added 39 mins ago
B
Project Controller – Finance
BPA
Montreal, QC
- Full-time
…offices across Canada, our expertise in sustainable design and technical innovation drives impactful projects from coast to coast. Joining BPA means putting your talent to work on…
Added 39 mins ago
SR
Processing/geological engineer
Stirling Rarus Mineral Corp.
Saskatoon, SK
- Contract
…meet legislated net-zero targets. The company prioritizes to support a Canadian Critical Mineral supply…
Added 39 mins ago
S
Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
The successful candidate will contribute to technical studies including Preliminary Economic Assessments (PEA), Prefeasibility Studies (PFS), and Feasibility Studies (FS) and may act as or…
Added 39 mins ago
B
Project Controller – Finance
BPA
Ottawa, ON · Kanata, ON
- Full-time
…offices across Canada, our expertise in sustainable design and technical innovation drives impactful projects from coast to coast. Joining BPA means putting your talent to work on…
Added 39 mins ago
S
Lead Data Scientist
Sixone
Burnaby, BC
- $110,000 to $170,000 CAD / year
- Full-time
Maintain documentation standards for experiments, data workflows, and models that support IP protection, compliance, and knowledge retention.
Added 39 mins ago
AM
Civil Project Engineer (Municipal)
Aplin Martin
Vancouver, BC
- Full-time
Direct involvement with the detailed engineering design process, guidance of technical support staff as needed to ensure completion of the design objectives, approvals, and documents
Added 55 mins ago
MO
Municipal Clerk
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
Provide daily support, leadership, coaching, and mentoring to staff under their direction
Added 55 mins ago
S
Customer Sales Support Representative
Sandvik
Sudbury, ON · Saskatoon, SK · Surrey, BC
- Full-time
You will work with sales, logistics, operations and technical teams in a fast-paced environment where attention to detail, clear communication and follow-through matter. Your contribution…
Added 1 hour ago
CH
Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…deliver consistent, effective, and business-focused safety support throughout Alterra Experiences…
Added 1 hour ago
S
HIS Specialist - Project REACH - Temporary Full-Time - 2026-19226 (2026-19226)
Sunnybrook
Toronto, ON
- Full-time
…closely with vendor tools and application frameworks to implement technical specifications that support redesigned workflows and clinical documentation…
Added 1 hour ago
CO
Return to Work Specialist (2)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Partner with employees, supervisors, healthcare professionals, unions, and insurers to support successful return-to-work outcomes.
Added 1 hour ago
GC
Senior Desktop Engineer
GEI Consultants, Inc.
Vancouver, BC
- Full-time
The IT Support Engineer will play a key role in providing Tier 2/3 technical support across GEI’s North American operations. The successful candidate will demonstrate technical expertise,…
Added 1 hour ago
GC
Senior Desktop Engineer
GEI Consultants, Inc.
Abbotsford, BC
- Full-time
The IT Support Engineer will play a key role in providing Tier 2/3 technical support across GEI’s North American operations. The successful candidate will demonstrate technical expertise,…
Added 1 hour ago
GC
Senior Desktop Engineer
GEI Consultants, Inc.
Guelph, ON
- Full-time
The IT Support Engineer will play a key role in providing Tier 2/3 technical support across GEI’s North American operations. The successful candidate will demonstrate technical expertise,…
Added 1 hour ago
RC
Inside Sales Representative–Alliance Regina
Rexel Canada
Regina, SK
- Full-time
Responsible for the first line of technical support
Added 1 hour ago
K
Marketing Specialist
Kimley-Horn
Toronto, ON
- Full-time
Partner with the Marketing team to ensure proper support to project managers.

Workplace Safety and Insurance Board (WSIB)

Intake Analyst

Toronto, ON, Canada

Salary: N07 | $72,000 - $84,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: N07 | $72,000 - $84,000
Job type: Full-time
Apply by: Nov 20, 2026
Experience: A minimum of 2 years of experience in handling complaints: prior experience working within an ombuds office is considered a strong asset.
Posting language: English
Posted: Nov 9, 2026

Original job description

Intake Analyst

Salary: N07 | $72,000 - $84,000

Location: Toronto (Simcoe Place) | This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2027.

Be the voice of fairness. Be the first step toward resolution.

At the Fair Practices Commission (FPC), the ombudsman for the Workplace Safety and Insurance Board, every conversation has the power to make a difference. As an Intake Analyst, you will be the first point of contact for workers, employers, and service providers seeking support with complaints and inquiries. Your ability to listen, assess, guide, and respond with empathy will help shape positive experiences and support fair outcomes. In this role, you will help review concerns about the WSIB’s service through the lens of procedural fairness, also known as natural justice.

If you are a strong communicator, a thoughtful problem-solver, and someone who finds purpose in helping others through complex situations, this is your opportunity to build a meaningful career in a role that truly matters.

Why join the FPC

This is more than an intake role. It is an opportunity to join a team that values fairness, professionalism, compassion, and service excellence.

Do work that matters
At the FPC, your work has real impact. You will help people feel heard, understood, and supported while contributing to fair and effective complaint resolution.
Be part of something bigger
You will play an important role in strengthening trust, accountability, and transparency across the the WSIB system by helping identify concerns, clarify issues, and support appropriate next steps.
Bring your whole self to work
We value empathy, sound judgement, collaboration, and professionalism. You will join a team that supports one another, shares knowledge, and works together to deliver high-quality service.
Help drive continuous improvement
Your work will contribute to identifying trends, jurisdictional issues, and potential systemic concerns that can help improve processes and outcomes over time.

About the role

As an Intake Analyst, you will receive complaints and inquiries by phone, email, fax and mail. You will gather and assess information, capture the essence of concerns, identify jurisdictional matters and potential systemic issues, and explain the Commission’s role and mandate.

You will support early resolution by clarifying information, making referrals, escalating matters when appropriate, and helping determine the best next steps in the complaints resolution process. You will also help prioritize files for review by the Commissioner as potential cases for a Complaints Review Specialist or systemic review.

What you will do

Lead the intake process
Receive and manage complaints and inquiries in a timely and professional manner across multiple channels. Clarify concerns, confirm the issues being raised, gather relevant information. Review complaints through the lens of procedural fairness, or natural justice.
Assess issues with care and insight
Review each matter thoroughly to identify both presenting and underlying issues, determine what further inquiry may be needed, and assess the most appropriate path toward resolution.
Provide guidance and technical information
Explain the FPC’s mandate and processes, as well as relevant legislation, WSIB policy and practices. Help complainants understand the review and appeal options that may be available to them.
Determine jurisdiction and next steps
Assess whether a matter falls within the FPC’s jurisdiction. Where appropriate, refer matters to an FPC Complaints Review Specialist, the appeals process, or another agency, or begin straightforward reviews and preliminary inquiries.
Manage case information with accuracy
Prepare clear and concise complaint summaries, enter complete issue descriptions into case tracking software, manage workflow priorities, direct work to appropriate FPC staff, and prepare written correspondence as needed.

What you bring

- Education
Post-secondary education in a related field such as law, social work, social sciences, healthcare or public health. Equivalent combinations of education and relevant work experience may also be considered.

- Experience
A minimum of 2 years of experience in handling complaints: prior experience working within an ombuds office is considered a strong asset.

- Communication skills
Excellent verbal communication skills, with the ability to speak effectively with and de-escalate individuals who may be distressed or facing other challenges.

- Technical capability
Proficiency with computer systems, MS Office, and other software applications, along with strong keyboarding skills and the ability to prepare your own documents.

Key strengths for success

- Strong listening and analytical skills
- Sound judgement and decision-making ability
- Ability to identify underlying issues and assess jurisdictional concerns
- Strong organizational and time management skills
- Ability to manage competing priorities in a fast-paced environment
- Professional, empathetic, and client-centred approach

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

explore many career paths and follow your passion
continuously learn and grow professionally
be recognized for the great work you do
participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca. If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.

Apply About employer

More about this job

Responsibilities

The Intake Analyst serves as the primary point of contact for complaints, gathering and assessing information to support fair resolution. They manage case documentation, identify jurisdictional issues, and provide guidance on WSIB policies and procedures.

Requirements

Candidates must have post-secondary education in a related field such as law, social work, or social sciences. A minimum of 2 years of experience in handling complaints is required, along with strong communication and analytical skills.

Skills

Complaint handling
Active listening
Analytical skills
Procedural fairness
Conflict de-escalation
Case management
Technical writing
MS Office
Problem-solving
Communication
Judgment
Time management
Organizational skills
Client-centred approach

Benefits

Health insurance
Dental plan
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Intake Analyst
Ombudsman
Workplace Safety and Insurance Board
WSIB
Procedural fairness
Natural justice
Complaint resolution
Case tracking software
Jurisdictional assessment
Public sector
Social services
Administrative
Client support
Documentation
Conflict resolution
Policy interpretation

Report this job