Jobs in Canada

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Added 19 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 19 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 19 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 19 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 19 mins ago
B
Managing Director, Projects and Operations
BGIS
Toronto, ON
- Full-time
Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.
Added 34 mins ago
Y
Project Manager - Remediation
YORK1
Vaughan, ON
- Other
The Senior Project Manager is responsible for overseeing the planning and implementation of an entire project through estimating, managing costs, sourcing suppliers, and project closeout.…
Added 34 mins ago
GC
Project Manager - Dead by Daylight | Gestionnaire de projet - Dead by Daylight
Game Companies
Montreal, QC
- Full-time
…outstanding organizational skills? We are currently looking for a Project Manager to join our…
Added 34 mins ago
VB
Engineer - Ground Control
Vale Base Metals
Toronto, ON
- Full-time
…Ontario, Canada. This is a permanent position reporting to the Sr. Manager, Geomechanics Studies – Mining Geotechnical, Vale Base Metals (VBM). The role falls under the CTO’s Mining &…
Added 34 mins ago
CC
Specialist, Relay For Life Youth, Fundraising
Canadian Cancer Society
Toronto, ON
- $52,000 to $54,000 CAD / year
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 34 mins ago
VB
Anlst II, IT
Vale Base Metals
Toronto, ON
- Full-time
…requirements are fully met, supporting a smooth handover from project delivery to business-as-usual operations while maintaining service quality, stability, and performance in Sudbury,…
Added 34 mins ago
W
Technical Manager – EAF Steelmaking
WelcometoSSM
ON · Algoma, ON
- Full-time
Reporting to the General Manager, Steelmaking, the Technical Manager leads the technical function for Algoma’s electric arc furnace (EAF) steelmaking and refining operations. The Technical…
Added 34 mins ago
K
National Sales Excellence Manager
Kuehne+Nagel
Mississauga, ON
- Full-time
…highly analytical and customer-focused National Sales Excellence Manager to support our National Sales team in delivering exceptional value to key customers through tender management,…
Added 49 mins ago
PS
Development Program
Peterson Solutions (Asia)
Permanent North American Gaeltacht, ON
- Full-time
Real business exposure across PCU’s global operations
Added 1 hour ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
City of Brampton
Brampton, ON
- Full-time
Manage and provide direction for the PeopleSoft application team in support of business operations. Liaise with PeopleSoft System Administrators, PeopleSoft Business Analysts, Application…
Added 1 hour ago
GC
Associate Producer - EA SPORTS FC™ Mobile, Business Operations
Game Companies
Vancouver, BC
- Full-time
The Associate Producer of the Business Operations team will work closely with central organizations such as Publishing, Marketing, Product Management & Mobile Central Technologies on behalf…
Added 1 hour ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Alongside Director of Operations, liaises with team members and entities implicated in the research project on a variety of subjects, such as communications, reporting and organization of…
Added 1 hour ago
R|
Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
Added 1 hour ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 1 hour ago
C
Gestionnaire de projets SAP senior (bilingue français/anglais)
CGI
Montreal, QC
- Full-time
SCGI is seeking a Senior Project Manager (Bilingual French/English) to lead complex SAP implementation and integration initiatives in manufacturing and supply chain environments. The…
Added 1 hour ago
EM
Project Manager
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Must have strong written and verbal communication skills
Added 1 hour ago
VB
Sr. Specialist - Project Risk Management
Vale Base Metals
Toronto, ON
- Full-time
This permanent position reports to the Sr. Manager, Project Controls – Canada and provides senior functional leadership for Project Risk Management across Vale Base Metals’ Canadian studies…
Added 1 hour ago
VB
Senior Analyst, Sales Reporting
Vale Base Metals
Toronto, ON
- Full-time
…based in Toronto, Ontario. This role reports to the Commercial Operations…
Added 1 hour ago
VB
Specialist, Technical - Business Planning Architecture
Vale Base Metals
Toronto, ON
- Full-time
Act as an active project manager for the cycle: manage the calendar, milestones, dependencies and governance forums, keeping pace and alignment across stakeholders.
Added 2 hours ago
CB
Gestionnaire de plateforme de données d'entreprise/ Enterprise Data Platform Manager
Cannara Biotech Inc.
Montreal, QC
- Full-time
…équipes de comptabilité/finances, des ventes, du marketing, des opérations et du…
Added 2 hours ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.

Workplace Safety and Insurance Board (WSIB)

Manager IT Service Management (ITSM)

London, ON, Canada

Salary N09 | $116,000.00 - $145,000.00 · Full-time

Apply on wsib-iaepup.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: Salary N09 | $116,000.00 - $145,000.00
Job type: Full-time
Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

explore many career paths and follow your passion
continuously learn and grow professionally
be recognized for the great work you do
participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Manager, IT Service Management (ITSM)

Salary N09 | $116,000.00 - $145,000.00

Permanent Full Time. This role is on-site and requires the successful applicant to commit to an in-office work arrangement up to 5 days a week.

At WSIB, technology helps support our purpose of serving people and businesses across Ontario. As we continue to modernize our IT environment, we’re looking for a Manager, IT Service Management (ITSM) to help strengthen how reliable, effective and customer-focused technology services are delivered across the organization. You’ll have the opportunity to lead an experienced team, advance our ITSM maturity and help shape service management practices in a large, complex environment.

In this role, you will lead a team responsible for key ITSM practices, including Service Desk, Major/Incident Management, Service Request Fulfilment, Service Catalogue, Problem Management, Knowledge Management, Service Level Management, Change Management, and Service Asset and Configuration Management.

You’ll combine people and supplier leadership, ITSM expertise, ServiceNow knowledge, governance and continuous improvement to strengthen service delivery and help evolve ITSM capabilities across WSIB.

What you’ll do

Lead IT Service Management

Lead the delivery and continuous improvement of ITSM practices across the organization.
Develop and evolve the ITSM strategy, roadmap, processes and governance framework.
Ensure ITSM practices work together effectively to support seamless, end-to-end technology service delivery.
Identify service delivery challenges, process gaps and opportunities for improvement.
Stay current on evolving ITSM practices and identify opportunities to strengthen service management at WSIB.

Lead and develop your team

Lead, coach and develop a team of ITSM professionals with a strong focus on customer service and operational excellence.
Establish priorities, allocate work, support resource planning and provide technical guidance and direction.
Set performance objectives, provide ongoing coaching and build team capability.
Help remove barriers and inefficiencies impacting effective service delivery.
Contribute to broader IT priorities and organizational objectives as a member of the management team.

Strengthen ITSM processes and governance

Establish and maintain ITSM processes, controls and documentation across Incident, Problem, Change, Knowledge, Service Level, Service Request, Service Catalogue, Service Desk, and Service Asset and Configuration Management.
Establish meaningful KPIs, service metrics and reporting that provide leaders and process owners with actionable insights.
Use performance, quality and compliance information to identify trends and recommend improvements.
Promote ITSM process awareness through stakeholder communications, training, coaching and mentoring.
Help ensure ITSM information and reporting are timely, accurate and auditable.

Advance ServiceNow and service management maturity

Define process and data requirements for ServiceNow and identify opportunities for the platform to better support ITSM practices.
Lead analysis and improvement of critical service management processes.
Support the effective management and ongoing evolution of the Configuration Management Database (CMDB).
Strengthen CMDB data quality, asset and configuration visibility, and associated audit processes.
Support appropriate security and access controls for configuration management information.

Lead Change and Configuration Management

Help maximize successful technology changes through effective risk assessment, authorization and scheduling.
Support standardized Change Management processes across strategic, tactical and operational technology changes.
Participate in the Change Advisory Board (CAB) to review and approve changes.
Strengthen visibility into critical assets and Configuration Items to support impact and risk assessment.
Support automation and other approaches for maintaining accurate CMDB information.

Build strong partnerships

Work across technology teams, business partners and management to solve service delivery challenges and continuously improve the customer experience.
Lead through influence in a matrix environment involving internal teams, external providers and multiple technology disciplines.
Build effective relationships with technology suppliers and technical support partners.
Support RFx, vendor selection and supplier performance management activities related to IT Service Management.
Translate complex operational and performance data into clear insights and recommendations for process owners and senior management.

Manage operational responsibilities

Support ITSM disaster recovery and business continuity planning.
Develop and manage the section’s operating budget, monitor expenditures and report on variances.
Lead regular operational reviews to monitor performance, priorities and ITSM maturity.

What you’ll bring

Post-secondary education combined with relevant professional experience. An undergraduate degree in a Business or STEM-related discipline is an asset.
8+ years of experience in information technology and IT Service Management within a complex, integrated technology environment.
Broad experience across ITSM practices such as Service Desk, Incident, Request, Catalogue, Problem, Knowledge, Service Level, Change, and Service Asset and Configuration Management.
3+ years of people management experience, including exposure to functions such as financial management, HR, procurement or operations.
3+ years of experience with ServiceNow ITSM or a comparable ITSM platform.
Experience using data, KPIs and analytics to evaluate service performance, identify opportunities and support decision-making.
Strong experience working across technology teams, business partners, vendors and other stakeholders in a matrix environment.
ITIL Foundation and COBIT Foundation certifications, along with foundational project management training.
Experience with AI, analytics, customer engagement, Business Relationship Management, or Knowledge Management is considered an asset.
Additional certifications such as PMP, advanced ITIL, BRMP®, CBRM®, ServiceNow Administration, Configuration Management, Change Management, or IT Asset Management are considered assets.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca. If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time. Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.

Apply on wsib-iaepup.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Manager of IT Service Management will lead a team to deliver and improve ITSM practices, including incident, change, and problem management. They are responsible for developing the ITSM strategy, managing the operating budget, and ensuring effective service delivery through ServiceNow.

Requirements

Candidates must have over 8 years of experience in IT Service Management within complex environments and at least 3 years of people management experience. A post-secondary education is required, along with ITIL and COBIT Foundation certifications.

Skills

IT Service Management
ServiceNow
Incident Management
Problem Management
Change Management
Service Desk
ITIL
COBIT
Team Leadership
Vendor Management
Service Level Management
Configuration Management
Budget Management
Strategic Planning
Data Analytics
Process Improvement

Benefits

Health plan
Dental plan

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
ITIL
COBIT
Incident Management
Problem Management
Change Management
Service Desk
CMDB
Service Level Management
Vendor Management
Budgeting
Governance
KPIs
Strategic Roadmap
Business Continuity
Disaster Recovery
Process Improvement
Leadership
Matrix Environment
Technology Services
Operational Excellence
Service Catalogue
Knowledge Management
Asset Management
Risk Assessment
Data Analytics
Stakeholder Management
Infrastructure
IT Management

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Jobs in Canada