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WorkplaceNL

Collections Representative

St. John's, NL, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

We are currently looking for a Collections Representative to be a critical team member in the Assessment Services Department. In this role you will be responsible for the administration of the collection/legal process. You will be accountable for ensuring delinquent employers and employers requesting clearance letters or payment arrangements are complying with the registration, reporting and payment requirements of the Workplace Health, Safety and Compensation Act (the Act).

Role Responsibilities

Some key responsibilities of the Collections Representative include:

Determining that the current balance and all transactions processed to the employer account are accurate.
Analyzing accounts and processing all information pertaining to: cancellation of WorkplaceNL estimates; interest penalties; payroll adjustments; refunds; accounts receivable transfers; subcontractor charge backs; payment arrangements; legal searches; director’s liability; garnish orders; reduction in judgment balances; bankruptcy/receiverships; recovery of bad debt and legal costs.
Contacting delinquent employers, as assigned, for prompt collection via phone or letter.
Determining and establishing appropriate payment arrangements, based on an employer’s past payment history and established guidelines.
Ensuring that follow up collection queues (i.e. refunds, write-offs, payment arrangements, returned mail and personal activity queue, etc.) are worked in a timely manner.

Your Background and Experience

Minimum of a two-year Business Administration/Management diploma from a recognized post-secondary institution, supplemented by a minimum of one-year related experience in accounts receivable and collections.
Experience in the area of receiverships or bankruptcies, and knowledge of the Judgment Enforcement Act and the Bankruptcy Insolvency Act would be a definite asset.
Knowledge of WorkplaceNL’s legislation, policies and procedures as they relate to the registration, reporting and payment requirements for employers is also required.

What success looks like in this role

The successful applicant must have demonstrated an ability to show initiative and independent judgment, in addition to having well-developed interpersonal, written and oral communication, organizational, strong analytical and decision-making skills.

Experience and an educational equivalency will be considered.

An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting.

We thank all candidates for their interest; however, only those selected for further consideration will be contacted.

For more information please visit www.workplacenl.ca

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More about this job

Responsibilities

The Collections Representative manages the collection and legal processes for delinquent employer accounts. They are responsible for analyzing account data, processing financial adjustments, and contacting employers to secure payments.

Requirements

Candidates must possess a two-year Business Administration or Management diploma and at least one year of related experience in accounts receivable and collections. Knowledge of relevant legislation, such as the Bankruptcy Insolvency Act and the Judgment Enforcement Act, is considered a strong asset.

Skills

Accounts receivable
Collections
Account analysis
Payment arrangements
Legal process administration
Financial reporting
Analytical skills
Decision-making
Interpersonal communication
Written communication
Oral communication
Organizational skills
Bankruptcy knowledge
Receivership knowledge
Judgment enforcement
Legislation compliance

Visa sponsorship

Not detected in the job text

Keywords

Collections
Accounts receivable
WorkplaceNL
Business Administration
Judgment Enforcement Act
Bankruptcy Insolvency Act
Legal process
Payroll adjustments
Bad debt recovery
Garnish orders
Compliance
Financial analysis
Delinquent accounts
Payment arrangements
Assessment services

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