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WorkplaceNL

Director, Case Management

St. John's, NL, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

About us

At WorkplaceNL, we provide compensation and support to injured workers and their employers during recovery, rehabilitation, and safe return to work. We also work with employers, employees, health care providers, stakeholders, and our community partners to provide occupational health and safety education and help prevent workplace injuries and illnesses in the province.

The opportunity

We are currently looking for two director positions to lead our teams responsible for ensuring injured workers receive benefits to which they are entitled, while facilitating recovery from workplace injuries, and supporting timely return to work.

Reporting to the Vice President of Prevention and Workplace Services, these roles will also guide the development, implementation and evaluation of strategies, policies, objectives, and performance metrics - to ensure injured workers are provided with quality services that promote recovery and safe return to work.

More about the role

Some key responsibilities of these director positions include:

Overseeing the day-to-day running of all operations within the departments.
Developing, attracting, retaining, motivating and supervising an effective management team to achieve objectives.

Involving key stakeholders, workers and employers in proactive early and safe return to work initiatives, effective claims management and workplace safety.

Overseeing technology advancements (and other projects) to ensure teams are successful in integrating systems and operational practices that help modernize service delivery.

Creating benchmarks and setting evidence-based outcomes that mobilize teams to enhance delivery and impact change, while communicating results.

Ensuring timely action with relevant parties, to respond to, and impact change.

Adopting a continuous improvement approach to assessing and evaluating programs and services, with a focus on improving efficiency and removing non-value-added activities.

Travel is required.

Ideal qualifications

A university degree in a social science, health care, business, public administration, commerce, or a similar discipline, preferably at the master’s level.

Five or more years of experience in a leadership role, with management capacity to effectively work in a team environment.

Strong leadership abilities and exceptional interpersonal communication and planning abilities – including five years of management experience.

Ability to think strategically, analytically and use good judgement in providing oversight and solutions to support the delivery of public services.

Skilled problem solver with the ability to manage issues and work independently.

Experience implementing key performance indicators and using evidence to inform change.

Strong communication skills and abilities – both oral and written.

What success looks like

A successful candidate must see their values and workstyle resonating with our purpose - to improve the quality of life through safe workplaces that support our clients. As a successful candidate, you possess a dynamic leadership style focussed on:

Leading yourself by being self-aware, managing your performance and health, developing yourself, and demonstrating character that is inline with our values.

Engaging others through fostering their development, contributing to creating a healthy organization, communicating effectively and building strong teams.

At WorkplaceNL, we focus on improving quality of life for the people of Newfoundland and Labrador through safe workplaces and support for our clients. We provide occupational health and safety education and help prevent workplace injury and illness. We also provide compensation and support to workers, and their employers, during recovery and return to work.

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More about this job

Responsibilities

The Director will oversee daily operations, manage teams, and implement strategies to ensure injured workers receive benefits and support for a safe return to work. They are responsible for developing performance metrics, fostering stakeholder engagement, and driving continuous improvement in service delivery.

Requirements

Candidates must possess a university degree in a relevant discipline, preferably at the master's level, and at least five years of management experience. Strong leadership, strategic thinking, and analytical skills are required to effectively manage public service delivery and organizational change.

Skills

Case management
Strategic planning
Leadership
Performance management
Stakeholder engagement
Operational management
Continuous improvement
Problem solving
Communication
Policy development
Data analysis
Team development
Project management
Evidence-based decision making

Visa sponsorship

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Keywords

Case Management
WorkplaceNL
Occupational Health
Safety Education
Return to Work
Claims Management
Performance Metrics
Strategic Leadership
Public Administration
Continuous Improvement
Operational Efficiency
Stakeholder Management
Policy Development
Evidence-based Outcomes
Management
Social Science
Business Administration
Commerce

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