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Added 12 mins ago
Manager, Media and Public Affairs
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Media and Public Affairs. In this position, you will play a key…
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Director, India Office
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WorkplaceNL

Manager, Collections

St. John's, NL, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 19, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Manager, Collections

As WorkplaceNL’s Manager, Collections, you will be accountable for the management and control of the collections division to ensure employers are compliant with the registration, reporting and payment requirements of the Workplace Health Safety and Compensation Act, 2022 (the Act) and that all collection functions are effective, efficient and achieved in a cost-effective manner. You also share responsibility with the department’s management team for the ongoing operation, support, and modernization of Assessment Services information systems, processes and online services.

Role Responsibilities

Oversees and directs day-to-day administration of the collections division, including supervision and direction of employees and assignment of work
Establishes work plans, goals and objectives to meet operational and strategic objectives
Motivates and monitors staff performance for productivity and quality
Approves legal action and account adjustments prepared by staff ensuring they are in accordance with policy and procedure
Consults and provides guidance to staff on contentious issues and problems
Develops and delivers training programs ensuring staff are current on WorkplaceNL policies, procedures, guidelines and the Act and Regulations
Oversees and directly participates in recruitment and on-the-job training
Administration and continuous improvement of Assessment Systems and processes

Essential Skills and Qualifications

Bachelor of Commerce degree with a concentration in accounting. A professional accounting designation would be an asset
Five years of progressive management experience
Five years’ experience in accounting/collections field including financial and statistical analysis
Formal training or experience in systems design, development and implementation
Demonstrated oral and written communication skills
Well-developed planning, organization, analytical and decision-making skills

What does success look like in this role?

A well supported and knowledgeable Collections team
Through your leadership, resources and workload are effectively managed to meet goals while maintaining a high standard of quality and service
You apply your skills and professional judgment to resolve issues, identify and communicate solutions
You recognize and support the need for change and continuous improvement to strengthen processes, enhance quality, and improve the overall effectiveness of collections

We thank all candidates for their interest; however, only those selected for further consideration will be contacted.

For more information, please visit www.workplacenl.ca

At WorkplaceNL, we focus on improving quality of life for the people of Newfoundland and Labrador through safe workplaces and support for our clients. We provide occupational health and safety education and help prevent workplace injury and illness. We also provide compensation and support to workers, and their employers, during recovery and return to work.

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More about this job

Responsibilities

The Manager of Collections oversees the daily administration, performance, and strategic objectives of the collections division to ensure employer compliance with provincial legislation. They also collaborate with the management team to modernize assessment services and information systems while providing guidance and training to staff.

Requirements

Candidates must hold a Bachelor of Commerce degree with a concentration in accounting and possess at least five years of progressive management experience. Additionally, applicants require five years of experience in the accounting or collections field and formal training in systems design and implementation.

Skills

Collections management
Financial analysis
Statistical analysis
Staff supervision
Performance management
Accounting
Systems design
Strategic planning
Policy development
Training delivery
Decision-making
Oral communication
Written communication
Process improvement
Recruitment

Visa sponsorship

Not detected in the job text

Keywords

Collections
Accounting
Financial Analysis
Statistical Analysis
Management
Workplace Health Safety and Compensation Act
Systems Design
Process Improvement
Compliance
Strategic Objectives
Staff Supervision
Recruitment
Training
Policy Administration
Assessment Services
Reporting
Registration
Quality Assurance
Leadership
Data Analysis

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