Find work in Canada.

322,908 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 36 mins ago
FS
School Bus Driver - Enchant, AB
First Student
Enchant, AB · Taber, AB
- Part-time
As a Part Time School Bus Driver, you will play a vital role in your community and the lives of students. You will start students’ days with morning pickup before school and transport them…
Added 36 mins ago
FS
School Bus Driver
First Student
St. Thomas, ON · Aylmer, ON
- Part-time
As a Part Time School Bus Driver, you will play a vital role in your community and the lives of students. You will start students’ days with morning pickup before school and transport them…
Added 36 mins ago
FS
School Bus Driver - West Lorne
First Student
St. Thomas, ON · West Lorne, ON
- Part-time
As a Part Time School Bus Driver, you will play a vital role in your community and the lives of students. You will start students’ days with morning pickup before school and transport them…
Added 36 mins ago
FS
School Bus Driver
First Student
Bowmanville, ON
- Part-time
As a Part Time School Bus Driver, you will play a vital role in your community and the lives of students. You will start students’ days with morning pickup before school and transport them…
Added 36 mins ago
FS
School Bus Driver - Atikokan
First Student
Thunder Bay, ON · Atikokan, ON
- Part-time
As a Part Time School Bus Driver, you will play a vital role in your community and the lives of students. You will start students’ days with morning pickup before school and transport them…
Added 36 mins ago
FS
School Bus Driver
First Student
North Bay, ON
- Part-time
As a Part Time School Bus Driver, you will play a vital role in your community and the lives of students. You will start students’ days with morning pickup before school and transport them…
Added 36 mins ago
FS
School Bus Driver
First Student
Iroquois, ON
- Part-time
As a Part Time School Bus Driver, you will play a vital role in your community and the lives of students. You will start students’ days with morning pickup before school and transport them…
Added 50 mins ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Added 50 mins ago
NN
Caregiver/PSW – Richmond Hill
Nurse Next Door
Richmond Hill, ON
- Internship
…We bring Happier Aging to everyone: ourselves, our team, our community and the world. Happier Aging starts with…
Added 1 hour ago
BS
Substance Use Worker - MOAT
Boyle Street Community Service Ltd
Edmonton, AB
- $25.2 to $26.35 CAD / hour
- Full-time
- Temporary
Reporting to the Intake/Triage Program manager, the Substance Use Worker provides support to the community members we serve that are facing substance use problems and challenges.
Added 2 hours ago
DE
Peer Support Worker
Downtown Eastside Women s Centre
Vancouver, BC
- $30.22 CAD / hour
- Part-time
The Peer Support Worker is responsible to support women to secure practical needs and access support services, while managing crisis in the Drop-in and/or Shelter. Promoting principles of…
Added 2 hours ago
AH
Food Service I
Alberta Health Services
Oyen, AB
- Part-time
…on Highway 41 in Big Sky Country. This tranquil agricultural community boasts fun activities and programs for kids and great schools. The Town is proud of its "big city life" without "big…
Added 2 hours ago
AH
Social Worker II
Alberta Health Services
Smoky Lake, AB
- Part-time
The Social Worker II - Assisted Living Alberta plays a key role in supporting patient transitions and care coordination across Acute Care, Home and Community Care, and Continuing Care Home…
Added 2 hours ago
AH
Food Service I
Alberta Health Services
Bow Island, AB
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference in your community. With Alberta Health Services (AHS), you can have all of that and…
Added 2 hours ago
AH
Food Service I
Alberta Health Services
Milk River, AB
- Temporary
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference in your community. With Alberta Health Services (AHS), you can have all of that and…
Added 2 hours ago
AH
Food Service I
Alberta Health Services
Bow Island, AB
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference in your community. With Alberta Health Services (AHS), you can have all of that and…
Added 2 hours ago
AH
Food Service I
Alberta Health Services
Bow Island, AB
- Part-time
Imagine a supportive employer, fantastic work-life balance, and the opportunity to make a difference in your community. With Alberta Health Services (AHS), you can have all of that and…
Added 2 hours ago
AH
Social Worker II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Added 2 hours ago
TS
Justice Direct Support Worker
The Salvation Army in Canada
Saskatoon, SK
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 2 hours ago
AH
Health Care Aide
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Assisted Living Alberta is dedicated to Enhancing Care in the Community, helping people be healthy, well and independent in their homes and communities. For more information Assisted Living…
Added 2 hours ago
AH
Registered Nurse
Alberta Health Services
Airdrie, AB
- Full-time
Added 2 hours ago
AC
Gestionnaire En Finance - CPA
Aston Carter
Montreal, QC
- $65 to $70 CAD / hour
- Contract
Added 2 hours ago
ND
Community Resource Worker
New Directions for Children, Youth, Adults, and Families
Winnipeg, MB
- $17.32 to $23.38 CAD / hour
- Part-time
- Contract
We are currently seeking a Community Resource Worker to join
Added 2 hours ago
ND
Direct Support Worker
New Directions for Children, Youth, Adults, and Families
Winnipeg, MB
- $17.32 to $23.38 CAD / hour
- Full-time
- Contract
…the experience of trauma and/or living with a disability. Our community-based…
Added 2 hours ago
ND
Direct Support Worker
New Directions for Children, Youth, Adults, and Families
Winnipeg, MB
- $17.32 to $23.38 CAD / hour
- Full-time
- Contract
New Directions Adult Day Services requires Direct Support Workers to support individuals with intellectual disabilities in the community and facilities from Monday to Friday, 8am to 4pm.…

WorkSafeBC

Customer Care Agent

Richmond, BC, Canada

Salary: $29.78/hourly · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $29.78/hourly
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We’re looking for passionate and customer-focused Customer Care Agents to act as the first point of contact for injured workers, employers, the medical community and advocates who are contacting WorkSafeBC.

The Customer Care Agent plays an integral role in supporting our customer service initiatives by being knowledgeable in all functions relating to compensation services. In this role, you’ll be responsible for handling incoming phone claim inquiries; addressing clients’ questions and concerns by providing related information; ensuring that missing or conflicting information is collected through review of the information on file, or by gathering information which may require outbound phone calls; matching information to validate claims; reviewing claims to determine the appropriate injury code; and performing other related duties as assigned.

How you’ll make a difference: You’ll connect people with the services and answers they need.

These are temporary positions of 18 months in length.

Working at WorkSafeBC

We serve the workers and employers across B.C., and we do best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is based in our Richmond office five days a week.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

Handle incoming phone claim inquiries and answer calls from various stakeholders related to worker claims and services
Gather critical information for the claim file which may require placing outbound phone calls to Employers, Workers, and/or Physicians
Investigate conflicting information on the claim file, and ensure that information is reviewed, analyzed, and matched to the appropriate party and/or claim file in a timely manner
Communicate with clients and other stakeholders in a sensitive and professional manner
Gather information through questioning, educate clients and other stakeholders on claims processes and requirements, and actively listen to identify problems or barriers to getting necessary information

We’re Looking For People Who Can:

Respond to a variety of clients, on time sensitive issues, with empathy, tact and respect
Clearly and accurately explain information in a professional and assertive manner, at a level appropriate to the audience
Gather and analyze relevant information and facts in a timely manner
Interact in a diplomatic, empathetic and objective manner and build and maintain rapport with a variety of individuals in circumstances that may be difficult
Work between the hours of 7:00 am – 7:00 pm, based on operational needs

Your Background And Experience

The ability to type quickly and accurately
A minimum of 12 months of related customer service experience
Excellent English language skills, including office grammar and spelling and reading comprehension

We’ll consider equivalent combinations of education and experience.

Learn more: Discover how Chelsea, a Customer Care Agent at WorkSafeBC, makes a difference to British Columbians.

Your Background And Experience

The ability to type quickly and accurately
A minimum of 12 months of related customer service experience
Excellent English language skills, including office grammar and spelling and reading comprehension

Important to know

Before we can finalize any offer of employment, you must:

Confirm you’re legally entitled to work in Canada

Who We Are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more:Discover who we are.

Our Benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start.

Once you’ve worked for 1820 hours (approximately 12 months), you’ll switch to getting:

3 weeks of vacation with regular increases based on years of service
Extensive health care and dental benefits
Sick leave and long-term disability coverage

Learn more: Find out what we offer.

Salary: $29.78/hourly

Want to apply?

Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Apply About employer

More about this job

Responsibilities

Handle incoming claim inquiries, answer questions, and communicate with workers, employers, medical professionals, and advocates. Gather and verify claim information, investigate discrepancies, determine appropriate injury codes, and explain claims processes with professionalism and empathy.

Requirements

Applicants need at least 12 months of related customer service experience, the ability to type quickly and accurately, and excellent English grammar, spelling, and reading comprehension. They must be able to communicate sensitively, gather and analyze information, and work shifts scheduled between 7:00 a.m. and 7:00 p.m.; equivalent combinations of education and experience may be considered.

Skills

Customer Service
Telephone Communication
Active Listening
Information Gathering
Information Analysis
Claim Review
Data Validation
Typing Accuracy
Written Communication
Empathy
Diplomacy
Rapport Building
Conflict Resolution
Time Management
English Grammar and Spelling
Reading Comprehension

Benefits

Additional 4% of salary in lieu of benefits
Additional 4% of salary in lieu of vacation
Three weeks of vacation after approximately 12 months
Health care benefits
Dental benefits
Sick leave
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Workers' Compensation
Claims
Claim Inquiries
Claim File
Injury Coding
Information Gathering
Information Verification
Information Analysis
Data Matching
Outbound Calls
Inbound Calls
Employers
Workers
Physicians
Medical Community
Claims Processes
Client Education
Active Listening
Empathy
Diplomacy
Professional Communication
Typing
English Grammar
Reading Comprehension
Insurance

Report this job