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Added 1 min ago
TB
Temporary Recovery Care Worker - YRH
The Bridge Youth & Family Services
Kelowna, BC
- Part-time
…evidence-based and client-centered care to provide the best service for our program participants and community. We provide safe, welcoming, and accessible spaces for individuals and…
Added 16 mins ago
MD
Minnesota GreenCorps AmeriCorps Member - Americorp Worker
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 16 mins ago
GS
Community Mental Health Worker
Good Shepherd Centres
Hamilton, ON
- $29.75 to $34.3 CAD / hour
- Full-time
Good Shepherd is seeking a passionate and dedicated individual to join our team as a Community Mental Health Worker - HOMES – Emmaus Place
Added 45 mins ago
CR
Personal Support Assistant- Casual
COGIR Real Estate
Regina, SK
- Part-time
Consists of Personal Support Workers (PSWs) who deliver a great customer service experience by demonstrating compassion and empathy towards our residents, family members and team. We…
Added 1 hour ago
UH
Aide / Porter
University Health Network
Toronto, ON
- Contract
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 1 hour ago
UH
Nutrition Porter, Warewashing
University Health Network
Toronto, ON
- Part-time
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 1 hour ago
UH
Aide / Porter
University Health Network
Toronto, ON
- Contract
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 1 hour ago
UH
Nutrition Aide, Food Delivery
University Health Network
Toronto, ON
- Part-time
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 1 hour ago
A
Building Maintenance - La Kami
Armco
Mont-Tremblant, QC
- Full-time
We are seeking a reliable, hardworking, and detail-oriented General Maintenance Worker to join our team. The successful candidate will assist with the day-to-day upkeep of the property,…
Added 1 hour ago
W
Customer Care Agent
WorkSafeBC
Richmond, BC
- Full-time
The Customer Care Agent plays an integral role in supporting our customer service initiatives by being knowledgeable in all functions relating to compensation services. In this role, you’ll…
Added 1 hour ago
Front of House - Server
Northland Properties
Okotoks, AB
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 1 hour ago
SL
Disability Support Worker
Supported Lifestyles
Calgary, AB
- $18.74 to $20.11 CAD / hour
- Full-time
…in a community-based environment where every day brings new opportunities to empower the people you support? If so, Supported Lifestyles is looking for a Support Worker to join its diverse…
Added 1 hour ago
Environmental Services Worker - Environmental Services
Nova Scotia Health and IWK Health
Yarmouth, NS
Reporting to the Assistant Manager - Facility Support Services, the Environmental Service Worker maintains a clean, safe, and functional environment for patients, families, staff and…
Added 1 hour ago
FS
School Bus Driver
First Student
Victoria, BC
- Part-time
Previous experience as a teacher, commercial driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate.
Added 1 hour ago
GD
Forklift Operator/Yard worker
Gillfor Distribution
Dartmouth, NS
- Full-time
…14 locations from coast to coast. Our goal is to provide a service unmatched in the distribution industry and to lead the way with innovative products and marketing ideas for the future.…
Added 1 hour ago
Community Social Worker
Bearspaw First Nation
Longview, AB
Grounded in culturally responsive, trauma-informed, and relationship-based practice, the Community Social Worker advocates for the needs of community members while promoting dignity,…
Added 1 hour ago
SI
Utility Worker, Transitional Health - Part-Time
Shannex Incorporated
Bedford, NS
- Part-time
…and safe, consider a rewarding career as a part-time Utility Worker with our new West Bedford Transitional Health team, where you will help redefine how patients transition from hospital to…
Added 2 hours ago
YH
Food Services Worker
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
Successful completion of, or is currently enrolled in a recognized Food Service Worker Program
Added 2 hours ago
Continuing Care Assistant
Bayshore
Dartmouth, NS
Personal Support Worker diploma or equivalent (evidence required)
Added 2 hours ago
Continuing Care Assistant
Bayshore
Halifax, NS
Personal Support Worker diploma or equivalent (evidence required)
Added 2 hours ago
CG
Food Service Worker
Compass Group Canada
Blackville, NB
- Part-time
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Added 2 hours ago
KH
Health Navigator
Kensington Health
Toronto, ON
- Part-time
…by our DEI Strategy as we continuously strive to offer equal opportunities for…
Added 2 hours ago
CG
Food Service Worker Part Time
Compass Group Canada
Riverview, NB
- Part-time
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Added 2 hours ago
GD
Forklift Operator/Yard worker
Gillfor Distribution
Dartmouth, NS
- Full-time
…14 locations from coast to coast. Our goal is to provide a service unmatched in the distribution industry and to lead the way with innovative products and marketing ideas for the future.…
Added 2 hours ago
U
General Production - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
…UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a…

WorkSafeBC

Customer Care Agent

Richmond, BC, Canada

Salary: $29.78/hourly · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: $29.78/hourly
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re looking for passionate and customer-focused Customer Care Agents to act as the first point of contact for injured workers, employers, the medical community and advocates who are contacting WorkSafeBC.

The Customer Care Agent plays an integral role in supporting our customer service initiatives by being knowledgeable in all functions relating to compensation services. In this role, you’ll be responsible for handling incoming phone claim inquiries; addressing clients’ questions and concerns by providing related information; ensuring that missing or conflicting information is collected through review of the information on file, or by gathering information which may require outbound phone calls; matching information to validate claims; reviewing claims to determine the appropriate injury code; and performing other related duties as assigned.

How you’ll make a difference: You’ll connect people with the services and answers they need.

These are temporary positions of 18 months in length.

Working at WorkSafeBC

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is currently designated as having a hybrid work arrangement and is based in our Richmond office.

This is a unionized role and is subject to the provisions of the Collective Agreement between the Workers’ Compensation Board of BC and the Compensation Employees’ Union.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a primarily in-office model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

Handle incoming phone claim inquiries and answer calls from various stakeholders related to worker claims and services
Gather critical information for the claim file which may require placing outbound phone calls to Employers, Workers, and/or Physicians
Investigate conflicting information on the claim file, and ensure that information is reviewed, analyzed, and matched to the appropriate party and/or claim file in a timely manner
Communicate with clients and other stakeholders in a sensitive and professional manner
Gather information through questioning, educate clients and other stakeholders on claims processes and requirements, and actively listen to identify problems or barriers to getting necessary information

We’re Looking For People Who Can:

Respond to a variety of clients, on time sensitive issues, with empathy, tact and respect
Clearly and accurately explain information in a professional and assertive manner, at a level appropriate to the audience
Gather and analyze relevant information and facts in a timely manner
Interact in a diplomatic, empathetic and objective manner and build and maintain rapport with a variety of individuals in circumstances that may be difficult
Work between the hours of 7:00 am – 7:00 pm, based on operational needs

Your Background And Experience

The ability to type quickly and accurately
A minimum of 12 months of related customer service experience
Excellent English language skills, including office grammar and spelling and reading comprehension

We’ll consider equivalent combinations of education and experience.

Learn more: Discover how Chelsea, a Customer Care Agent at WorkSafeBC, makes a difference to British Columbians.

Your Background And Experience

The ability to type quickly and accurately
A minimum of 12 months of related customer service experience
Excellent English language skills, including office grammar and spelling and reading comprehension

Important to know

Before we can finalize any offer of employment, you must:

Confirm you’re legally entitled to work in Canada

Who We Are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more:Discover who we are.

Our Benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start.

Once you’ve worked for 1820 hours (approximately 12 months), you’ll switch to getting:

3 weeks of vacation with regular increases based on years of service
Extensive health care and dental benefits
Sick leave and long-term disability coverage

Learn more: Find out what we offer.

Salary: $29.78/hourly

Want to apply?

Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Apply About employer

More about this job

Responsibilities

Handle incoming claim-related calls, answer questions, and gather or verify information from workers, employers, physicians, and other stakeholders. Review claim files for missing or conflicting information, match details to the appropriate claim or party, and explain claims processes with professionalism and empathy.

Requirements

Applicants need at least 12 months of related customer service experience, the ability to type quickly and accurately, and excellent English reading comprehension, grammar, and spelling. They must be able to communicate clearly and empathetically, analyze information promptly, and work shifts between 7:00 a.m. and 7:00 p.m. as operational needs require.

Skills

Customer Service
Telephone Support
Claims Inquiry Handling
Information Gathering
Claims File Review
Information Analysis
Data Validation
Injury Code Review
Active Listening
Questioning
Clear Communication
Empathy
Diplomacy
Conflict Resolution
Accurate Typing
English Grammar and Spelling

Benefits

Additional 4% of salary in lieu of benefits
Additional 4% of salary in lieu of vacation
Three weeks of vacation after 1,820 hours worked
Health care benefits
Dental benefits
Sick leave
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Workers' Compensation
Insurance Claims
Claim Inquiries
Compensation Services
Telephone Support
Outbound Calls
Claim File Review
Information Gathering
Information Validation
Conflicting Information
Injury Codes
Claims Processes
Workers
Employers
Physicians
Medical Community
Active Listening
Empathy
Diplomacy
Professional Communication
Typing Accuracy
English Reading Comprehension
Office Grammar and Spelling
Hybrid Work
Collective Agreement

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