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WorkSafeBC

Senior Adjudicator

Kelowna, BC, Canada

Salary: $47.61/hourly · Full-time

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Job details

Pay: Salary: $47.61/hourly
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Are you interested in taking the next step in your career path in adjudication? We have opportunities for Senior Adjudicators – vital roles that provide quality adjudication to support injured workers and employers. The Senior Adjudicator role encompasses a variety of complex and specialized adjudication areas including mental health, occupational disease, activity-related soft-tissue disorders, and secondary adjudication.

You’ll work in a client-centric environment, adjudicating complex claims, supporting and educating clients, and addressing questions regarding the claims process, decisions, health care and compensation benefits, and related matters. You’ll provide exemplary customer service by establishing compassionate and professional working relationships with injured workers and their employers.

How you’ll make a difference: You’ll make important and fair decisions when people get injured at work.

Where you’ll work

We serve the workers and employers across B.C., and we do best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is currently designated as having a hybrid work arrangement and is based in our Kelowna office.

This is a unionized role and is subject to the provisions of the Collective Agreement between the Workers’ Compensation Board of BC and the Compensation Employees’ Union.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a primarily in-office model that strengthens our culture and helps us deliver our best work, while balancing flexibility and positive employee experience.

Manage an adjudicative caseload of complex claims that includes occupational diseases, activity-related soft tissue disorders, aggravations of pre-existing diseases, sensitive claims, appellate returns, mental health claims, and combination mental and physical injury claims
Ensure adjudication is fair and impartial, and that recovery and return to work facilitates trusting relationships with claims managers who care about the clients’ wellbeing, laying a foundation of trust
Communicate frequently with clients who may be psychologically fragile and provide exemplary, compassionate service to all clients
Determine claim eligibility, disability status, and benefit entitlement
Conduct independent investigations for complex adjudication by gathering evidence and performing risk factor assessments
Liaise with clinical and non-clinical consultants to collect and analyze comprehensive assessment reports
Maintain a current and comprehensive knowledge of claims adjudication best practices, procedures, and processes and provide training, coaching, and mentoring to team members

We’re Looking For People Who Can

Conduct complex investigations using structured interviewing skills as a primary method of gathering evidence
Manage a demanding workload under time pressure and be accountable for organizing a variety of work on an assigned caseload
Communicate compassionately, clearly, and concisely to various parties including injured workers, employers, clinical providers, and consultants
Made decisions using sound judgement where specific formal guidelines and policies may not exist
Remain resilient, calm, compassionate, and professional in supporting potentially fragile or suicidal individuals in stressful, sensitive, and emotionally challenging situations
Manage and resolve conflict and diffuse hostility with an ability to provide exemplary and responsive service

Your Background And Experience

A bachelor’s degree in relevant discipline; and
A minimum of three years of experience conducting complex investigations using structured interviewing skills as a primary method of gathering evidence, and/or making complex decisions or determinations by applying appropriate law and/or policy in the past 10 years.
Excellent communication skills including the ability to explain complex information verbally and in writing
A valid B.C. driver’s license

Important to know

Before we can finalize any offer of employment, you must:

Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults
Confirm you’re legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our Benefits

As a member of our team, you’ll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
3 weeks of vacation in your first year, with regular increases based on years of service
Extensive health care and dental benefits
Optional leave and earned-time-off arrangements
Development opportunities (tuition reimbursement, leadership development, and more)
Health and wellness resources, such as the Employee and Family Assistance Program, LifeSpeak, the MindWell Challenge, and virtual and in-person fitness programs

Learn more: Find out what we offer.

Salary: $47.61/hourly

Want to apply?

Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

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More about this job

Responsibilities

Manage a caseload of complex claims by investigating evidence, assessing eligibility and benefits, and making fair, impartial adjudication decisions. Communicate compassionately with injured workers, employers, and consultants, support recovery and return to work, and coach team members on adjudication practices.

Requirements

Requires a bachelor’s degree in a relevant discipline and at least three years of recent experience conducting complex investigations or making complex decisions using applicable law or policy. Candidates must have strong written and verbal communication skills, a valid B.C. driver’s license, and the ability to manage sensitive situations and demanding workloads.

Skills

Complex Investigations
Structured Interviewing
Claims Adjudication
Evidence Gathering
Risk Assessment
Decision-Making
Policy Application
Client Communication
Conflict Resolution
Workload Management
Resilience
Training and Mentoring
Claims Eligibility Assessment
Return-to-Work Support

Benefits

Defined Benefit Pension Plan
Vacation
Health Care Benefits
Dental Benefits
Optional Leave
Earned Time Off
Tuition Reimbursement
Leadership Development
Employee and Family Assistance Program
Health and Wellness Resources
Fitness Programs

Visa sponsorship

Not detected in the job text

Keywords

Claims Adjudication
Complex Claims
Occupational Disease
Soft-Tissue Disorders
Mental Health Claims
Sensitive Claims
Secondary Adjudication
Appellate Returns
Claim Eligibility
Disability Status
Benefit Entitlement
Complex Investigations
Structured Interviewing
Evidence Gathering
Risk Factor Assessment
Clinical Consultants
Assessment Reports
Return to Work
Recovery Support
Client Service
Conflict Resolution
Policy Application
Training
Coaching
Mentoring
Workers’ Compensation

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