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Added 4 mins ago
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Workwear Outfitters

Shift Lead (Contract)

Delta, BC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: A minimum of at least 2 years customer service experience
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.

Our Purpose: "We champion and empower workers who make our world work better."

We currently have a TEMPORARY SIX MONTH CONTRACT (FULL TIME HOURS) Shift Lead position open at our DELTA, BC location.

A Shift Lead is responsible for overseeing the operations and performance of the of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store visual merchandizing standards. This position requires a flexible schedule, including evenings and weekends.

How You Will Make a Difference

Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
Demonstrate exceptional customer service skills and act as a role mode for the store team.
Ensure all customers are greeted warmly and receive prompt assistance.
Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.
Achieve sales targets by motivating the team to provide exceptional sales experiences.
Train and coach associates on effective sales techniques and product knowledge.
Ensure the store is clean, always organized and visually appealing.
Responsible for the store’s opening and closing procedures.
Assists with inventory, including receiving, stocking, and replenishing merchandise.
Provide customers with a hassle-free experience when they need to exchange or return products.
Adhere to company policies, procedures, and store operational guidelines.
Adhere to loss prevention guidelines to minimize theft and maximize store profitably.

Skills For Success

A minimum of at least 2 years customer service experience
Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software.
Strong interpersonal and communication skills with the ability to interact effectively with customers and team members.
Excellent decision-making abilities and problem-solving skills
Strong organizational and time management abilities.
Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.

We are committed to providing equal opportunity employment, accommodations are available upon request at any stage of the recruitment process.

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More about this job

Responsibilities

Lead and support retail associates during assigned shifts, ensuring smooth store operations, excellent customer service, and progress toward sales targets. Maintain store presentation and inventory, handle opening and closing procedures, and follow company policies and loss-prevention guidelines.

Requirements

Requires at least two years of customer service experience, proficiency with POS systems and Microsoft Office, and strong communication, problem-solving, organizational, and time-management skills. Candidates must be able to lift up to 50 pounds, perform physical store tasks, and work flexible shifts, including evenings and weekends.

Skills

Retail Team Leadership
Coaching
Customer Service
Sales
Point-of-Sale Systems
Microsoft Office
Communication
Decision-Making
Problem-Solving
Organization
Time Management
Visual Merchandising
Inventory Management
Loss Prevention
Store Operations
Product Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Retail
Safety Footwear
Work Apparel
Shift Lead
Team Leadership
Retail Associates
Customer Service
Sales Targets
Sales Techniques
Product Knowledge
Point-of-Sale Systems
Microsoft Office
Excel
Outlook
Teams
Visual Merchandising
Store Operations
Opening And Closing Procedures
Inventory
Receiving Merchandise
Stocking
Replenishment
Returns And Exchanges
Loss Prevention
Store Organization
Coaching
Problem-Solving
Flexible Scheduling

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