Outbound Sales Manager
- North York, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets
- Posting language
- English
- Posted
Original job description
Job Summary
Outbound Sales Manager
Global Faces Direct
Full-time
In-Office | Toronto, ON, Canada
ROLE PROFILE
The Outbound Sales Manager will provide mature strategic leadership to a high-performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction.
This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The Manager will ensure programs are delivered effectively and consistently meet or exceed acquisition targets through data-driven decision-making and ongoing campaign refinement.
Key Responsibilities
Your Experience and Training:
Outbound Sales Manager
Global Faces Direct
Full-time
In-Office | Toronto, ON, Canada
ROLE PROFILE
The Outbound Sales Manager will provide mature strategic leadership to a high-performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction.
This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The Manager will ensure programs are delivered effectively and consistently meet or exceed acquisition targets through data-driven decision-making and ongoing campaign refinement.
Key Responsibilities
- Strong leadership capabilities
- Experience in sales coaching and mentoring
- Ability to operate effectively in a fast-paced, team environment with a strong drive for results
- Exceptional business acumen and communication skills and influence a “win as a team” mindset. Furthermore, you will:
- Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals
- Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth
- Proactively address performance or team dynamic challenges, escalating concerns when required.
- Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real-time performance monitoring
- Lead the creation, testing, and ongoing optimization of call scripts for new charities and program launches
- Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance
- Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results
- Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates
- Oversee recontact and reprocessing workflows for unverified monthly donations to improve long-term donor retention.
Your Experience and Training:
- 2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets
- Experience working in a performance-driven, KPI-focused environment
- Experience working in a contact center is desirable.
- Demonstrated success launching and optimizing sales or fundraising campaigns
- University or College education, with a focus in Business Management or a combination of education and relevant business experience
- Facilitation experience is an asset.
- Strong leadership and coaching skills with the ability to motivate and develop high-performing teams
- Data-driven mindset with the ability to analyze performance metrics and translate insights into action
- Excellent verbal communication skills with the ability to influence, engage, and align stakeholders
- Confident decision-maker who can proactively address challenges and drive solutions
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Collaborative leadership style with a commitment to accountability, continuous improvement, and results
- Strong proficiency with performance dashboards, KPIs, and reporting tools
- Experience working with dialer systems, CRM platforms, and shared documentation tools
- High level of comfort leveraging data to inform coaching, optimization, and strategy
- Data-driven mindset with the ability to analyze performance metrics and translate insights into action
- Flexible work environment
- A competitive pay rate and generous bonus opportunity
- 100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)
- Company wide Socials & Milestones Celebrations
- Paid Sick Days and Employee Assistance Programs, including premium mental health resources
- Group auto & home Insurance deep discounts through The Cooperators.
- Access to Employee Discounts to 1000+ stores through Perkopolis
- Internal advancement opportunities and role development pathways
- An open, inclusive and diverse working environment
- Flexibility in work schedule to meet the needs of the business. Flexibility with evening hours may be required.
- Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
- Candidates must be legally entitled to work in Canada at the time of their application.
More about this job
Responsibilities
The Outbound Sales Manager will lead a team focused on acquiring new monthly donors and driving business growth. This includes executing fundraising program launches and ensuring that acquisition targets are met through effective campaign management.
Requirements
Candidates should have 2-5 years of experience in sales, fundraising, or contact-center operations, with a focus on performance targets. A university or college education in Business Management or relevant experience is preferred.
Skills
- Leadership
- Sales Coaching
- Mentoring
- Performance Management
- Campaign Management
- Data Analysis
- Communication
- Decision Making
- Organizational Skills
- Collaboration
- Continuous Improvement
- KPI Monitoring
- CRM Platforms
- Dialer Systems
- Performance Dashboards
- Fundraising
Benefits
- Health Insurance
- Dental Insurance
- Vision Care
- Wellness Services
- Paramedical Services
- Paid Sick Days
- Employee Assistance Programs
- Employee Discounts
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Management & Leadership
- Customer Service & Support
- Social Services
- Marketing
Keywords
- Outbound Sales
- Fundraising
- Team Leadership
- Performance Management
- Campaign Management
- Sales Coaching
- Data Analysis
- KPI Monitoring
- CRM
- Dialer Systems
- Communication Skills
- Business Acumen
- Continuous Improvement
- Donor Engagement
- Revenue Performance
- Segmentation
- Optimization