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Added 1 month ago
Digital - Senior Manager/Manager, Loyalty
Aritzia
Vancouver, BC
Full-time
Monitor program performance and partner with cross-functional teams to optimize capabilities, grow member engagement, retention, and value.
Added 1 month ago
Associate Director, Direct-to-Consumer
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
…marketing and acquisition to conversion, customer experience, and retention - with accountability for growth, profitability, and operational…
Added 3 months ago
Clinical Nurse Educator - Healthlink BC
Provincial Health Services Authority
Burnaby, British Columbia
Full-time
Provides recommendations regarding recruitment and retention strategies and continuing education initiatives for staff based on training experience, observations and feedback.
Added 2 months ago
Bakery Manager - Manage To Own
COBS Bread
Victoria, British Columbia
$55,000 CAD / year
Full-time
You are a capable people manager and leader with proven experience in recruitment and selection, retention, staff development and disciplinary and termination procedures
Added 2 months ago
Bilingual Talent Acquisition Specialist & HR Generalist - Guelph, ON/ Remote
Wurth Canada
Guelph, Ontario
Full-time
Group Benefits Program (Health, dental, life insurance, EAP, etc.) and Pension Plan
Added 3 months ago
General Manager
Sotera Health Company
Ontario · Ontario, Canada
Full-time
Reporting to the Director of Operations, the General Manager is responsible for the overall leadership, performance, and strategic direction of a sterilization facility. The General Manager…
Added 1 month ago
Customer Service Manager/Route Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Ottawa, ON
Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on…
Added 1 month ago
Senior Manager, Client Delivery
Boast Capital LP
Montreal, QC
$130,000 to $150,000 CAD / year
Full-time
…high-quality, defensible claims. Our technology reduces manual data collection and administrative work, so client conversations focus on what teams are building, the problems they’re…
Added 2 months ago
Key Account Program Manager - Bilingual
Waste Management, Inc. (WM)
Montreal, QC · Anjou, QC
Full-time
Bilingual (French & English) - For Quebec Applicants: We require a bilingual speaking program manager because this role requires frequent interactions and communications with employees,…
Added 1 month ago
Workplace Solutions Program Director, Interior Design
BGIS
Ottawa, ON
Full-time
The Workplace Solutions Program Director, Interior Design provides effective business and delivery management for the assigned category of TFMS services, focused on planning, resource…
Added 1 month ago
Assistant Store Manager
Mejuri
Mississauga, ON
The team views you as the go-to for guidance when it comes to all things STACK and you serve as a partner to the Store Manager across business areas such as operations, inventory control,…
Added 1 month ago
General Manager
Optima Living
Red Deer, AB
Reporting to the Senior Director of Operations, the General Manager provides overall leadership and management of the community, ensuring high-quality care and services while maintaining…
Added 1 month ago
Retention Manager
Stichting Mission on Wheels
Calgary, AB
$60,000 to $85,000 CAD / year
We're hiring someone to own retention at Bells of Steel: email, SMS, lifecycle automation, and the customer data behind repeat purchases. Right now repeat purchase rate and customer…
Added 13 days ago
Senior Manager, Lifecycle Marketing
Zynga
Toronto, ON
As a Senior Manager, Lifecycle Marketing, you will manage a team of Managers and/or Specialists across multiple game genres, and own the planning and execution of Lifecycle strategy for…
Added 1 month ago
REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA
United Services Group
Maple Ridge, BC · Langley (District), BC · Abbotsford, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Langley, BC
The Regional Partner/Learning Manager will report to Head of Partner Relations,
Added 3 months ago
Gestionnaire de Community Senior / Senior Community Manager
Botpress
Montreal, Quebec
Full-time
Botpress is hiring a Senior Community Manager to own our presence on the two channels we believe matter most for the next phase of our growth: YouTube and Reddit - while keeping our…
Added 1 month ago
Program Manager, Legal and Compliance
Hexagon
Calgary, AB
Full-time
Hexagon’s Autonomous Solutions business area is looking for a Program Manager, Legal and Compliance to join our team. The role will report to and support the VP, Business Area General…
Added 1 month ago
Senior Product & Strategy Manager, Fee-Based Products
Momentum Financial Services Group
Toronto, ON
…the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal…
Added 1 month ago
Human Resources Manager
Publicis Groupe Holdings B.V
Toronto, ON
Full-time
Analyze engagement survey results, turnover data, retention metrics, and workforce trends to identify opportunities and recommend actions that strengthen employee engagement and business…
Added 9 days ago
Data Platform Specialist
National Bank of Canada
Toronto, ON
Full-time
Within the Trading Data and Platforms sector, you will be part of a specialized team supporting mission-critical market environments. Reporting to a Manager, you will join a team recognized…
Added 9 days ago
Vice President of Operations
Northlake Financial
Barrie, ON
Full-time
Maintain strong relationships with dealers, vendors, and business partners while ensuring high levels of dealer and customer service, satisfaction, and retention.
Added 3 months ago
Outbound Sales Manager
Workwolf
North York, Ontario
Full-time
This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability,…
Added 1 month ago
HVAC Service Operations Manager
Johnson Controls
Mount Pearl, NL · CAN NL Mt Pearl
Full-time
…and satisfaction. Responsible for employee development and retention and for safety program…
Added 1 month ago
General Repair Technician
BGIS
Kingston, ON
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 9 days ago
Manager, Information Governance and Records
The Law Office Management Association (TLOMA)
Toronto, ON
Full-time
…and most successful law firms, has an immediate opening for a Manager, Information Governance and Records to join our General Counsel’s Office in…

Workwolf

Outbound Sales Manager

North York, ON, Canada

Job type: Full-time
Experience: 2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets
Posting language: English
Posted: Jun 16, 2026

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Original job description

Job Summary

Outbound Sales Manager

Global Faces Direct

Full-time

In-Office | Toronto, ON, Canada

ROLE PROFILE

The Outbound Sales Manager will provide mature strategic leadership to a high-performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction.

This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The Manager will ensure programs are delivered effectively and consistently meet or exceed acquisition targets through data-driven decision-making and ongoing campaign refinement.

Key Responsibilities

Strong leadership capabilities
Experience in sales coaching and mentoring
Ability to operate effectively in a fast-paced, team environment with a strong drive for results
Exceptional business acumen and communication skills and influence a “win as a team” mindset. Furthermore, you will:

Team Leadership & Performance Management

Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals
Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth
Proactively address performance or team dynamic challenges, escalating concerns when required.

Campaign & Script Management

Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real-time performance monitoring
Lead the creation, testing, and ongoing optimization of call scripts for new charities and program launches
Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance

Operational Oversight & Quality

Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results
Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates
Oversee recontact and reprocessing workflows for unverified monthly donations to improve long-term donor retention.

What You Bring To The Role

Your Experience and Training:

2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets
Experience working in a performance-driven, KPI-focused environment
Experience working in a contact center is desirable.
Demonstrated success launching and optimizing sales or fundraising campaigns
University or College education, with a focus in Business Management or a combination of education and relevant business experience
Facilitation experience is an asset.

Your Knowledge, Skills & Abilities

Strong leadership and coaching skills with the ability to motivate and develop high-performing teams
Data-driven mindset with the ability to analyze performance metrics and translate insights into action
Excellent verbal communication skills with the ability to influence, engage, and align stakeholders
Confident decision-maker who can proactively address challenges and drive solutions
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Collaborative leadership style with a commitment to accountability, continuous improvement, and results

Your Technical skills

Strong proficiency with performance dashboards, KPIs, and reporting tools
Experience working with dialer systems, CRM platforms, and shared documentation tools
High level of comfort leveraging data to inform coaching, optimization, and strategy
Data-driven mindset with the ability to analyze performance metrics and translate insights into action

What We Offer You

Flexible work environment
A competitive pay rate and generous bonus opportunity
100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)
Company wide Socials & Milestones Celebrations
Paid Sick Days and Employee Assistance Programs, including premium mental health resources
Group auto & home Insurance deep discounts through The Cooperators.
Access to Employee Discounts to 1000+ stores through Perkopolis
Internal advancement opportunities and role development pathways
An open, inclusive and diverse working environment

Additional Information

Flexibility in work schedule to meet the needs of the business. Flexibility with evening hours may be required.
Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
Candidates must be legally entitled to work in Canada at the time of their application.

This is a job posting for an existing vacancy.

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More about this job

Responsibilities

The Outbound Sales Manager will lead a team focused on acquiring new monthly donors and driving business growth. This includes executing fundraising program launches and ensuring that acquisition targets are met through effective campaign management.

Requirements

Candidates should have 2-5 years of experience in sales, fundraising, or contact-center operations, with a focus on performance targets. A university or college education in Business Management or relevant experience is preferred.

Skills

Leadership
Sales Coaching
Mentoring
Performance Management
Campaign Management
Data Analysis
Communication
Decision Making
Organizational Skills
Collaboration
Continuous Improvement
KPI Monitoring
CRM Platforms
Dialer Systems
Performance Dashboards
Fundraising

Benefits

Health Insurance
Dental Insurance
Vision Care
Wellness Services
Paramedical Services
Paid Sick Days
Employee Assistance Programs
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Outbound Sales
Fundraising
Team Leadership
Performance Management
Campaign Management
Sales Coaching
Data Analysis
KPI Monitoring
CRM
Dialer Systems
Communication Skills
Business Acumen
Continuous Improvement
Donor Engagement
Revenue Performance
Segmentation
Optimization

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