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GardaWorld - Customer Service - 41680$/year+benefits - Ste-Therese
GardaWorld
Sainte-Thérèse, QC
Reporting To: Customer Experience Team Lead and Customer Experience Manager

World Courier

Business Development Manager

Richmond, BC, Canada

$63,000 - 98,890 CAD · Full-time

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Job details

Pay: $63,000 - 98,890 CAD
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties And Responsibilities

Job Description: As a Field Sales Representative, you will play a crucial role in driving growth and building strong relationships within the life sciences, pharmaceutical, and biotech industries in western Canada. Your primary focus will be on penetrating targeted accounts, servicing existing clients, and proactively identifying new business opportunities.

Key Responsibilities:
- Sales Growth: Meet or exceed sales growth targets for your assigned territory as determined by management, based on territory size and potential.
- Account Profiling and Penetration: Profile and penetrate prioritized accounts selected by management. Engage with higher-ranked targets while ensuring all identified prospects are approached to generate new or increased business.
- Client Relationship Management: Develop and maintain strong relationships with existing accounts, identifying needs across various departments and delivering exceptional customer service to foster loyalty and growth.
- Proactive Engagement: Proactively engage with the life sciences, pharmaceutical, and biotech industries to understand market trends and client needs, positioning our products and services accordingly.
- Sales Activity: Make a minimum of 20 quality sales calls (with a focus on in-person meetings) monthly, targeting both existing accounts and prospective clients to drive engagement and sales.
- Collaboration: Regularly liaise with local station operations and customer service teams, to ensure client needs are met and support overall territory growth.
- Reporting and Documentation: Submit a comprehensive weekly report to your supervisor detailing appointments, telephone prospecting activities, focus on targeted companies, competition insights, and other relevant industry updates. Document all sales activities in the World Courier CRM platform.
- Customer Education and Communication: Conduct educational sessions and service information meetings with clients and prospects to enhance their understanding of our offerings and drive engagement.
- Market Analysis: Review monthly comparison reports to assess territory performance. If business is declining, proactively engage decision-makers to identify the cause and implement necessary changes. Conversely, capitalize on areas of growth to maximize opportunities.
- Participation in Events: Attend and actively participate in trade shows, seminars, and sales meetings to network with industry professionals and promote our services.
- Project and Opportunity Management: Take a proactive approach to identify and pursue new projects, opportunities, and verticals that align with our business objectives.

Qualifications:

Proven sales experience, preferably in the life sciences, pharmaceutical, or biotech sectors.
Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
Self-motivated, results-oriented, and capable of working independently as well as part of a team.
Proficient in using CRM systems and other sales tools to track activities and performance.
Join us in this exciting role where you will have the opportunity to contribute significantly to our growth in the western Canadian market. Your efforts will directly impact our mission to provide exceptional service and solutions to our clients in the life sciences and biotechnology sectors.

Minimum Skills, Knowledge And Ability Requirements

Professionalism
Knowledge of our service capabilities and our rates
Knowledge of our competitors' capabilities and rates
Knowledge of the industries that World Courier supports
Knowledge of industry trends to assist World Courier in service development
Have ability to namedrop competitive company names
Schedule time each week for new business development and target work-2/3 on new business
Strong Customer Service Skills
Self- motivated
Understand the decision making process in the companies that have WC business in your area of responsibility
Keep informed and educated on our operational capabilities
Be a team player both with sales colleagues and operational colleagues
Keep commitments with customers, managers and all co-workers
Listen to your customers and prospects

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$63,000 - 98,890 CAD

Affiliated Companies

Affiliated Companies: World Courier of Canada Ltd

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More about this job

Responsibilities

Grow sales across western Canada by penetrating targeted accounts, developing existing client relationships, and identifying new opportunities in the life sciences, pharmaceutical, and biotech sectors. Conduct sales calls and client education, document activity in the CRM, report on market and territory performance, and collaborate with operations and customer service teams.

Requirements

Requires proven sales experience, preferably in life sciences, pharmaceuticals, or biotechnology, along with strong communication and relationship-building skills. Candidates should be self-motivated, results-oriented, able to work independently and collaboratively, and proficient with CRM and sales tools.

Skills

Sales Growth
Business Development
Account Profiling
Account Penetration
Prospecting
Customer Service
Market Analysis
Sales Reporting
CRM Proficiency
Communication
Stakeholder Influence
Industry Knowledge
Competitor Analysis
Project Management
Team Collaboration

Benefits

Medical Insurance
Dental Insurance
Vision Care
Backup Dependent Care
Adoption Assistance
Infertility Coverage
Family-Building Support
Behavioral Health Support
Paid Parental Leave
Paid Caregiver Leave
Training Programs
Professional Development
Mentorship Programs
Employee Resource Groups
Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Business Development
Field Sales
Life Sciences
Pharmaceuticals
Biotechnology
Territory Management
Sales Growth
Account Profiling
Account Penetration
New Business Development
Customer Service
Sales Calls
In-Person Meetings
Telephone Prospecting
CRM
World Courier CRM
Market Trends
Competitor Analysis
Sales Reporting
Territory Performance
Customer Education
Trade Shows
Seminars
Logistics
Supply Chain

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