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Added 19 mins ago
C
Cybersecurity Architect
CGI
Mississauga, ON
- Full-time
Review service accounts, application identities, machine identities, and privileged access models.
Added 1 hour ago
CO
Human Resources Business Partner
City of New Westminster
New Westminster, BC
- From $130,412 CAD / year
- Full-time
- Contract
- On-site
…history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to…
Added 1 hour ago
CS
Co-op: Policy, Compliance & Review
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 1 hour ago
CS
Co-op: Intelligence Analysis
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
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Added 1 hour ago
CS
Co-op: Change & Project Management
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 1 hour ago
CS
Co-op: Communications
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 1 hour ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 1 hour ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 1 hour ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 1 hour ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
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Added 2 hours ago
Intermediate Project Manager
Babcock & Wilcox
Saint John, NB
Communicates project status to financial and schedule support team and senior management (when required)
Added 2 hours ago
SH
Community Mental Health Worker - Prevention and Promotion
Southern Health-Santé Sud
Notre-Dame-de-Lourdes, MB
- Full-time
Experience in providing mental health services for adults or children and adolescents or adults with serious mental illnesses, or senior’s mental health.
Added 2 hours ago
Director, People Experience Partners
Gore Mutual Insurance
Cambridge, ON
…partnership solutions. This role serves as a trusted advisor to senior leaders, ensuring that people strategies, organizational effectiveness initiatives, and talent decisions are aligned…
Added 3 hours ago
WC
Inside Sales Representative I
White Cap Canada Inc.
Abbotsford, BC
- From $44,000 CAD / year
- Full-time
- On-site
…e-mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow-up support in support of sales, gross margin and corporate service…
Added 3 hours ago
M
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- Full-time
Possibilités d’avancement claires vers un poste plus senior de représentant(e) ou associé(e), Location, selon la performance et le développement professionnel;
Added 4 hours ago
RM
Manager, Human Resources
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Added 4 hours ago
RJ
Administrative Assistant
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Offer vacation coverage to senior Sales Assistant;
Added 4 hours ago
M
RQ11639 - UX Designer - Senior
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Toronto, ON
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creating user journeys, service blueprints, process flows, wireframes,
Added 5 hours ago
M
Lead Infrastructure Architect, GTCS
Manulife
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- Full-time
…infrastructure, cloud, network, end-user, workplace, observability, service management, and operational platforms while ensuring alignment with enterprise strategy, security requirements,…
Added 5 hours ago
Operations Lead
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Previous experience as a Team Lead, Senior Representative, Coordinator or other go-to resource is an asset.
Added 6 hours ago
CG
Vice President, Compliance – Wealth Management
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Toronto, ON
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 6 hours ago
M
Lead Infrastructure and Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
…infrastructure, cloud, network, end-user, workplace, observability, service management, and operational platforms while ensuring alignment with enterprise strategy, security requirements,…
Added 6 hours ago
M
Bilingual Implementation Specialist
Manulife
Halifax, NS · Montreal, QC
- Full-time
Capitalizing on sound industry knowledge, the Bilingual Implementation Specialist delivers superior service to their various client and advisor groups within the Group Retirement Pension…
Added 6 hours ago
PC
Senior Maintenance Manager, Pursuit Jasper
Pursuit Collection
Jasper, AB · CAN - Chateau Jasper
- Full-time
We are seeking a highly skilled and experienced Senior Maintenance Manager to join our team in Jasper. The Senior Maintenance Manager will be responsible for overseeing all maintenance…
Added 6 hours ago
TM
Senior Credit Representative
thyssenkrupp Materials NA
Windsor, ON
- Full-time
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Worley

Deskside Support Technician

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose

We are currently recruiting for a Deskside Support Technician I. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Alberta.

The Executive Digital Operations Technician is responsible for delivering dedicated, hands-on technology support to Executives and their Assistants, while also supporting users and workplace technology in Houston, TX. The role provides concierge-level, responsive support for end user devices, executive offices, conference rooms, mobile technology, meetings, events, onboarding activities, and local smart hands requirements.

The role supports a highly visible, time-sensitive executive environment where technology readiness, discretion, judgement, and rapid issue ownership are critical to successful day-to-day business operations.

The position serves as the primary onsite technology support presence for the designated executive population and works closely with global IT teams to resolve incidents, fulfill service requests, maintain device and meeting readiness, and support day-to-day business operations. This is an individual contributor role requiring strong technical troubleshooting, ability to diagnose and resolve issues rapidly, sound judgment, professional presence, confidentiality, and a highly customer-focused approach. During periods of available capacity, the position also performs the standard local Digital Operations support responsibilities described below.

Responsibilities

Executive Support & Service Ownership

Provide concierge-level, rapid technology support for Executives and their Assistants in accordance with the established executive service and escalation model.
Maintain end-to-end ownership of executive incidents and requests, including intake, diagnosis, engagement of appropriate resolver teams, progress communication, appropriate escalation, and follow-through to confirmed resolution.
Exercise sound judgement in determining when an executive impacting issue requires immediate escalation while retaining ownership and coordinating resolution through the appropriate Digital Operations leadership and technical teams.
Coordinate proactively with Executive Assistants at the start of each business day to understand scheduled executive activities, important meetings, visitors, travel, workshops, and anticipated support needs.
Remain available and prepared to support scheduled executive activities, balancing physical presence with the confidentiality, quiet conduct, and limited-access expectations of the environment.
Prioritize support according to the designated executive service model, business impact, time sensitivity, and scheduled executive activities. Perform standard local Digital Operations duties during periods of available executive-support capacity.
Provide onsite support at approved offsite executive meetings, workshops, events, or temporary meeting locations when required, including occasional local travel and work outside standard business hours.

End User Support

Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
Troubleshoot and resolve hardware, software, device and access related issues for local users.
Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities.
Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes.

Workplace Technology & Site Support

Support executive conference room and collaboration technology, including proactive readiness checks and troubleshooting of displays, audio, video, conferencing, content-sharing, and peripheral equipment.
Assist with workstation setup, hot desk support, office moves, and shared workspace readiness.
Maintain familiarity with executive office and meeting-space technology, including but not limited to Dell laptops, Intune-managed MacBooks, docks, displays, mobile devices, Barco ClickShare, Logitech Rally and MeetUp systems, Poly collaboration devices, and related adapters and peripherals.
Support the operational readiness of color multifunction printer, including printing, copying, scanning, common troubleshooting, status and consumable checks, and coordination with the appropriate print support team when escalation is required.
Maintain executive technology and associated support areas to a consistently high standard of cleanliness, organization, presentation, and operational readiness. Use approved, manufacturer-appropriate cleaning methods and leave supported equipment in an improved state following each interaction.
Perform proactive checks of both Executives and Assistants workstations, conference rooms, shared technology, cabling, peripherals, and spare equipment as workload and access permit.
Provide local smart hands assistance for infrastructure, network, telecom or vendor led onsite activities as required.
Coordinate with regional and global support teams to ensure smooth handling of issues requiring escalation, while retaining ownership, maintaining communication, and following the issue through resolution.

Device Lifecycle & Logistics

Support deployment, provisioning, refresh, rebuild, recovery, and replacement of endpoint devices, including maintaining current and ready-to-deploy executive spare devices for rapid swap-out when required.
Assist with asset handling activities including receipt, setup, collection, return, and local coordination of hardware movements.
Support termination hardware retrieval, end of lease handling, and eWaste / recycling processes in alignment with company standards.
Maintain accurate awareness of local inventory, device readiness, and support requirements for the site, including a small, restricted stock of executive laptops, mobile devices, adapters, peripherals, and AV equipment.

Operational Support & Continuous Improvement

Perform first-line diagnosis, troubleshooting, and resolution of onsite IT issues, escalating where needed while maintaining end-to-end ownership of executive-impacting incidents and requests.
Identify recurring issues and improvement opportunities affecting end user experience, support responsiveness or local site readiness.
Partner with Service Desk, Infrastructure Teams, and third-party providers to help maintain stable service delivery.
Contribute to consistent support practices, documentation, and service quality across the local environment.

Health, Safety & Compliance

Demonstrate commitment to health, safety and compliance requirements applicable to the office or site environment.
Follow company processes for security, asset management, access, and technology handling.
Complete all required site or office inductions and work in accordance with local HSE expectations.

Physical Demand/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak or listen. The employee frequently is required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Visual Acuity: must be adequate to perform all required Job Description tasks in a safe manner. The noise level in the work environment is usually quiet. Work is usually done in an office setting and sometimes at a client facility or job site.

This job description is intended to describe the nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.

What You Will Bring

Technical and Industry Experience:

Experience in deskside, desktop, field, executive, or end user support within a professional business environment.
Strong hands-on troubleshooting skills across Dell Windows endpoints, Apple MacBook endpoints, standard business applications, docks, monitors, peripherals, mobile devices, printing, and user access issues.
Experience providing in person support to end users, including onboarding, break/fix, and workplace technology support.
Familiarity with IT Service Management tools such as ServiceNow.
Ability to work independently with limited supervision, manage multiple priorities, exercise sound judgment, and remain composed in time-sensitive or high-visibility situations.
Exceptional communication, discretion, follow-through, and customer service skills, with the ability to build trust with senior executives and their assistants.
Demonstrated ability to handle confidential or sensitive information and operate with discretion in an executive environment.
Consistently professional appearance, conduct, and communication appropriate for an executive environment with senior leaders, customers, and external visitors.
Ability to anticipate needs, conduct proactive readiness checks, and maintain organized, current spare equipment and restricted executive inventory.
Ability to travel locally and provide occasional support outside standard business hours for approved executive meetings, workshops, or events.
Experience supporting conference room, meeting room, or collaboration technologies such as Barco ClickShare, Logitech Rally and MeetUp, and Poly collaboration devices.
Experience supporting mobile devices, including iPhone, iPad, and Android, and familiarity supporting Intune-managed MacBooks and macOS.
Familiarity with hardware lifecycle processes including provisioning, refresh, returns, and disposal coordination.
Experience providing smart hands support for network, service, or infrastructure related onsite activities.
Experience working in engineering, industrial, operational, or multi-site business environments.
Previous experience providing dedicated technology support to senior executives or other high-profile users in a global organization.

Required

Education – Qualifications, Accreditation, Training:

Bachelor’s Degree required.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Apply About employer

More about this job

Responsibilities

Provide concierge-level, hands-on technology support to executives and their assistants, including troubleshooting devices, mobile technology, conference rooms, meetings, and workplace systems. Own incidents and requests through resolution, maintain device and site readiness, support hardware lifecycle and inventory activities, and coordinate with local and global IT teams.

Requirements

A bachelor’s degree is required, along with experience in deskside, desktop, field, executive, or end-user support and strong troubleshooting skills across Windows and Apple devices, peripherals, mobile technology, and collaboration systems. Candidates should demonstrate professional communication, discretion, independent prioritization, customer service, and familiarity with ITSM tools, device lifecycle processes, and onsite smart hands support.

Skills

Deskside Support
Executive Technology Support
Windows Endpoint Troubleshooting
macOS and MacBook Support
Mobile Device Support
Hardware and Software Troubleshooting
IT Service Management
ServiceNow
Conference Room Technology
Audio-Visual Support
Device Provisioning and Lifecycle Management
Incident Ownership and Escalation
Customer Service
Confidentiality and Discretion
Inventory Management
Smart Hands Support

Visa sponsorship

Not detected in the job text

Keywords

Dell
Windows
Intune
MacBook
macOS
ServiceNow
Barco ClickShare
Logitech Rally
Logitech MeetUp
Poly Collaboration Devices
iPhone
iPad
Android
Endpoint Devices
Mobile Devices
Conference Room Technology
Audio-Visual Equipment
IT Service Management
Incident Management
Device Provisioning
Hardware Refresh
Asset Management
Inventory Management
Smart Hands Support
Multifunction Printers
Onboarding
Break-Fix Support
Executive Support
Workplace Technology
Health, Safety, and Compliance

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