Deskside Support Technician

Company Description Worley is a global professional services company specializing in energy, chemicals, and resources, headquartered in Australia. The organization partners with customers to deliver value across the full lifecycle of asset portfolios, from consulting and engineering through installation, commissioning, decommissioning, and remediation. Worley provides integrated, data-centric solutions to help address complex challenges, including renewable energy, energy storage, and carbon capture, utilization and storage (CCUS). The company is focused on accelerating the transition to more sustainable energy sources while supporting current energy and resource needs. Team members join a global network of experts committed to innovation, safety, and sustainable impact.

Role Description The Deskside Support Technician is a full-time, on-site role based in Calgary, AB, responsible for providing hands-on technical support to end users. Daily activities include diagnosing and resolving hardware and software issues, supporting desktop, laptop, and peripheral devices, and assisting with operating system and application installations and upgrades. The role involves responding to service requests, documenting solutions, and escalating issues when required to ensure minimal disruption to business operations. The technician will perform workstation setup, moves, and changes, maintain inventory of IT equipment, and support user access to networks, collaboration tools, and business applications. Collaboration with other IT team members and clear communication with users are key aspects of the position.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills for desktops, laptops, peripherals, and basic network connectivity.
• Candidates should possess solid Information Technology knowledge, including operating systems, common business applications, and basic IT security practices.
• Candidates should possess effective Communication skills, with the ability to explain technical issues clearly to non-technical users and collaborate with IT teammates.
• Candidates should possess experience with common Software tools, such as productivity suites, ticketing systems, and remote support applications.
• Relevant post-secondary education or certification in IT (e.g., computer science diploma, CompTIA A+, Microsoft or similar certifications) is beneficial.
• Experience in an enterprise or industrial environment, particularly in energy, resources, or engineering sectors, is an asset.
• Strong customer service orientation, attention to detail, and the ability to prioritize and manage multiple support requests are important.
• Ability to work on-site in Calgary, AB, including occasional lifting of equipment and adhering to company safety and compliance standards.