Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Project Coordinator
AtkinsRéalis
Calgary, AB
Full-time
The Project Coordinator provides strategic and operational support to the Project Director and Project Management team in the delivery of Calgary's Green Line LRT project. Working within a…
Added 2 hours ago
Housing Manager
Métis Nation-Saskatchewan
Saskatoon, SK
Full-time
ACCOUNTABLE TO: Director of Housing and Homelessness
Added 2 hours ago
LLM Engineer
Qualcomm
Markham, ON
Full-time
…discovery and utilization of state-of-the-art machine learning solutions over a broad set of technology verticals or designs. Qualcomm Engineers collaborate with cross-functional teams to…
Added 2 hours ago
Actuarial Intern
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · ON · Hybrid - Canada, ON · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.…
Added 2 hours ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the direction of the Centre Director, the Manager will provide scientific, operational, and strategic leadership for the Centre's research activities and support its continued…
Added 2 hours ago
General Manager - The Sutton Place Hotel, Revelstoke Mountain Resort
Northland Properties
Revelstoke, BC
Partner with Finance and Hotels Director on forecasting, cost control, and revenue optimization.
Added 3 hours ago
Human Resources Business Partner
Nutrien
Calgary, AB
Full-time
Reporting to the Director, HRBP, Corporate, the Human Resources Business Partner is responsible for providing strategic HR consulting and problem-solving solutions to the business leaders…
Added 3 hours ago
Human Resources Business Partner
Nutrien
Saskatoon, SK
Full-time
Reporting to the Director, HRBP, Corporate, the Human Resources Business Partner is responsible for providing strategic HR consulting and problem-solving solutions to the business leaders…
Added 3 hours ago
Logistics Pricing Analyst
Vortex Freight
Mississauga, ON
Full-time
…company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. With our flexible solutions, service model and years of…
Added 4 hours ago
Executive Director
GoodWork.ca
Vancouver, BC
Full-time
Reporting to the Board of Directors, the Executive Director provides strategic leadership to all aspects of the organization. The Executive Director leads a small staff team and works…
Added 4 hours ago
Managing Director & Head of Canada Operations
CBRE
Toronto, ON
Full-time
The Managing Director, Head of Canada Operations is a senior leader within CBRE's Canadian Property Management business. The role develops and implements the strategic direction of the…
Added 4 hours ago
Marketing Manager
1Click Energy Solutions
Toronto, ON
$85,000 CAD / year
Full-time
1Click Energy Solutions | Toronto, Ontario | Full-Time, In Office
Added 4 hours ago
Associate, Regulatory & Policy Governance - TD Asset Management
TD
Toronto, ON
Full-time
…American investment manager offering progressive investment solutions to both institutional and individual investors. For over two decades, the organization has established competitive…
Added 4 hours ago
Associate Director, IT Risk Analyst
Royal Bank of Canada
Toronto, ON
Full-time
Mentors team members to deliver innovative solutions to emerging security threats.
Added 4 hours ago
Sales Associate
WIRELESSWAVE / WAVE SANS FIL
AB · Edmonton, AB
Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 4 hours ago
Mechanical and Assembly Engineer
Norcada
AB · Edmonton, AB
Full-time
This position reports directly to the Director of Instrument Assembly and Manufacturing, who directs our range of electron and x-ray microscopy and spectroscopy solutions, vacuum products…
Added 4 hours ago
Director of Sales (Supply Chain Consulting)
Fulfillment IQ
Toronto, ON
Full-time
Job Title: Director of Sales (Supply Chain Consulting)
Added 4 hours ago
Business Development Manager - Transportation
Brandt Group of Companies
Mississauga, ON
Full-time
…by supporting equipment sales through innovative financing solutions and program development. This position is responsible for achieving divisional sales growth and profitability targets…
Added 5 hours ago
Conseiller(ère) en Stratégie TI
CGI
Montreal, QC
Full-time
…technology and organizational strategies. Reporting to the Director of Management Consulting, you will play a key role in aligning IT strategy with business priorities, optimizing operating…
Added 5 hours ago
Director of Fleetwise
Brandt Group of Companies
Regina, SK
Full-time
Develop strategy to implement new and innovative solutions to deliver industry leading Customer Support to Brandt and its customers using telematics, Machine Monitoring, Preventative…
Added 5 hours ago
Director of Centralized Warranty
Brandt Group of Companies
Regina, SK
Full-time
Identify when a procedure needs improvement, develop solutions, and implement.
Added 5 hours ago
Transmission Line Engineer
BBA Consultants
AB · Edmonton, AB
Full-time
…and construction to develop reliable, safe and sustainable…
Added 5 hours ago
Transmission Line Engineer
BBA Consultants
Quebec, QC
Full-time
…and construction to develop reliable, safe and sustainable…
Added 5 hours ago
Transmission Line Engineer
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
Full-time
…and construction to develop reliable, safe and sustainable…
Added 5 hours ago
Transmission Line Engineer
BBA Consultants
Montreal, QC
Full-time
…and construction to develop reliable, safe and sustainable…

Worley

Major Incident Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What You Will Bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Required

Education – Qualifications, Accreditation, Training:

Bachelor’s degree.

Preferred

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K. Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Apply About employer

More about this job

Responsibilities

The Major Incident Manager is responsible for global enterprise incident governance, commanding high-impact outages, and managing vendor accountability. They lead international teams to ensure standardized incident response and provide executive-level reporting on operational performance.

Requirements

Candidates must have at least 7 years of IT operations experience, including 4 years specifically in major incident management. A bachelor's degree and proficiency in ServiceNow and ITIL frameworks are required.

Skills

Major Incident Management
ServiceNow
ITIL 4
Vendor Management
MSP Governance
Crisis Response
Cloud Infrastructure
Leadership
Communication
SLA Management
MTTR Optimization
Operational Reporting
Root Cause Analysis
Configuration Management
Stakeholder Management

Benefits

Paid Time Off
401k
Medical Insurance
Vision Insurance
Dental Insurance

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Manager
ServiceNow
ITIL
MSP
Vendor Management
Cloud Computing
AWS
Microsoft Azure
Google Cloud
AIOps
CMDB
SLA
MTTR
PIR
Incident Management
Enterprise IT
Governance
Infrastructure
Digital Transformation
Operational Metrics

Report this job