Find work in Canada.

329,777 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 2 mins ago
Portfolio Manager
BWXT
Peterborough, ON
We are recruiting for a Portfolio Manager for our location in Peterborough, ON. BWXT NEC's Fuel Handling and Engineered Solutions group is involved in the design, manufacture, development,…
Added 2 mins ago
Labour Relations Specialist
BWXT
Cambridge, ON
…administration, union relations, attendance management, and providing support for arbitration and contract negotiations. You will report directly to the Manager, Labour…
Added 2 mins ago
Senior Manager, Global Learning & Development
Celestica International LP
Toronto, ON
Reporting to the VP, Global Talent, the Senior Manager, Global Learning & Development is a core member of the HR Centre of Excellence (COE) at Celestica. This role focuses specifically on…
Added 2 mins ago
Recruiter- 12 Month Contract
Baxter International Inc.
Alliston, ON
Full-time
…Acquisition team of diverse and expert professionals. We'll support your development and will provide you access to tools, technology, and training to help advance your recruiting career.…
Added 2 mins ago
Employment Coordinator
Native Counselling Services of Alberta
Edmonton, AB
$52,000 to $54,000 CAD / year
Full-time
Good working knowledge of computers and information technology.
Added 2 mins ago
Operations Manager
Native Counselling Services of Alberta
Edmonton, AB
$55,000 to $65,000 CAD / year
Full-time
Native Counselling Services of Alberta (NCSA) is committed to providing culturally relevant and holistic support services for/in our Indigenous Healing Lodge, supporting staff and…
Added 2 mins ago
Team Lead
Native Counselling Services of Alberta
Edmonton, AB
$50,000 to $55,000 CAD / year
Full-time
Proficiency in documentation, program reporting and use of information technology.
Added 2 mins ago
Gestionnaire adjoint des installations / Assistant Facility Manager
JLL
Montreal, QC · CAN-CLIENT Montreal-Cardinia Real Estate LLC
Full-time
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
Added 2 mins ago
Senior Project Manager - Shopify Expert
Avex Designs
Remote, Canada
Full-time · Remote
Support the production team with access and information needed for efficient execution.
Added 2 mins ago
Program Manager, AV Operational Excellence
Lyft
Toronto, ON
Act as a strategic leader within the company to support cross-functional teams’ compliance controls and readiness for partner scrutiny
Added 2 mins ago
Supervisor, Capital Acquisition
City of Mississauga
Mississauga, ON
Reporting to the Manager of Realty Services, the Supervisor, Capital Acquisition is responsible for leading and supporting the acquisition of real property, including land, facilities, and…
Added 16 mins ago
Sr TA Advisor
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
Communicate effectively with the hiring manager and interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management.
Added 16 mins ago
Sales Development Representative
Harris Computer
Toronto, ON · Office - Toronto - Richmond St
Full-time
Harris’ Talent Acquisition team does not use text messages to communicate with candidates or request confidential information. We encourage all candidates to apply directly to posted…
Added 16 mins ago
Senior Data Analyst, Data Management IT (12 Month Contract)
Doctors of BC
Vancouver, BC · BC
Full-time
As Doctors of BC continues to expand its data analytics capabilities, we are seeking a Senior Data Analyst to join our Technology Team. This position is a critical role in our organization,…
Added 16 mins ago
Team Lead for Online + Offline Ads Project Manager
HelloKindred
Toronto, ON
Contract
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.
Added 16 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for a Senior Manager, Public Relations (13 month fixed term contract) within Lightspeed's Global Communications team, based in Montreal. Reporting to the Director of Public…
Added 16 mins ago
Lead Product Manager
Open Text Corporation
Waterloo, ON
Other
…hiring talent AI can't replace to help us shape the future of information management. Join…
Added 29 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Oshawa, ON
Full-time
As part of our recruitment process, we use AI technology to support a fair and consistent evaluation
Added 29 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Hamilton, ON
Full-time
As part of our recruitment process, we use AI technology to support a fair and consistent evaluation
Added 29 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Mississauga, ON
Full-time
As part of our recruitment process, we use AI technology to support a fair and consistent evaluation
Added 29 mins ago
Senior Geotechnical Engineer
Pinchin Canada
London, ON
Full-time
As part of our recruitment process, we use AI technology to support a fair and consistent evaluation
Added 29 mins ago
Global Learning & Development Sr. Manager
Celestica
Toronto, ON
Full-time
Reporting to the VP, Global Talent, the Senior Manager, Global Learning & Development is a core member of the HR Centre of Excellence (COE) at Celestica. This role focuses specifically on…
Added 29 mins ago
Global Delivery Manager (IT- SaaS)
Equisoft
Montreal, QC
Full-time
Bachelor's Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience
Added 29 mins ago
SAP R2R Test Lead (FICO) @ Calgary, AB_ Hybrid
BURGEON IT SERVICES
Calgary, AB
Contract
Bachelor’s degree in Engineering, Finance, Accounting, Information Technology,
Added 30 mins ago
Customer Success Manager, Growth
Flywheel
Toronto, ON
Full-time
In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail…

Worley

Major Incident Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What You Will Bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Required

Education – Qualifications, Accreditation, Training:

Bachelor’s degree.

Preferred

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K. Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Apply About employer

More about this job

Responsibilities

The Major Incident Manager is responsible for global enterprise incident governance, commanding high-impact outages, and managing vendor accountability. They lead international teams to ensure standardized incident response and provide executive-level reporting on operational performance.

Requirements

Candidates must have at least 7 years of IT operations experience, including 4 years specifically in major incident management. A bachelor's degree and proficiency in ServiceNow and ITIL frameworks are required.

Skills

Major Incident Management
ServiceNow
ITIL 4
Vendor Management
MSP Governance
Crisis Response
Cloud Infrastructure
Leadership
Communication
SLA Management
MTTR Optimization
Operational Reporting
Root Cause Analysis
Configuration Management
Stakeholder Management

Benefits

Paid Time Off
401k
Medical Insurance
Vision Insurance
Dental Insurance

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Manager
ServiceNow
ITIL
MSP
Vendor Management
Cloud Computing
AWS
Microsoft Azure
Google Cloud
AIOps
CMDB
SLA
MTTR
PIR
Incident Management
Enterprise IT
Governance
Infrastructure
Digital Transformation
Operational Metrics

Report this job