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Added 21 mins ago
Electrical Engineer
Rightway Recruitment
Victoria, BC
$65,000 to $130,000 CAD / year
Full-time
Rightway Recruitment is supporting the search for an established engineering consulting client in Victoria, BC that is looking to add an Electrical Engineer to its growing team. This…
Added 23 mins ago
Health System Analyst (PS3 & PS4)
Government of Alberta
AB
…scope differs by classification. The PS4 position operates at a senior level, leading complex analytical initiatives, providing strategic advice, mentoring others and advancing innovative…
Added 23 mins ago
Analog Design Engineering Intern
Analog Devices
Toronto, ON · Canada, Toronto
…internship, you will make an impact through work on meaningful projects alongside a team of experts. Collaborating with colleagues in an environment of respect and responsibility, you will…
Added 23 mins ago
Lead Engineer - Facility Design
AESO
Calgary, AB · KPMG Tower
Full-time
Reporting to the Manager, Project Engineering, the Lead Engineer, Facility Design is a senior engineering role responsible for supporting transmission facility design and connection…
Added 38 mins ago
Senior Project Manager, Rail Signals & Communications
AECOM
Mississauga, ON
$140,000 to $190,000 CAD / year
Full-time
AECOM is currently seeking a Senior Project Manager, Rail Signals & Communications to join our multidisciplinary Canadian Signals & Communications team and work on delivering an existing…
Added 52 mins ago
Scheduler
Multiplex
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
…opportunity to help deliver some of the world's most iconic projects, supported by approachable leadership and an inclusive culture that puts our people…
Added 52 mins ago
Associate Project Manager
BGIS
Ottawa, ON
Full-time
…construction industry, as well as your ability to collaborate with senior management and build credibility with clients, especially when dealing with multiple project delivery objectives,…
Added 52 mins ago
Project Manager - Permanent - 19494
LRO Staffing
Ottawa, ON
Full-time
As Project Manager, you will take responsibility for the successful delivery of assigned construction projects while working closely with the estimating, field and senior management teams.
Added 1 hour ago
Senior Industrial Hygienist and Business Development Lead
WSP in Canada
Vancouver, BC
Full-time
…of occupational hygiene and safety in Western Canada. As a Senior Industrial/Occupational Hygienist and Business Development Lead for the OHS Group, you’ll be at the forefront of technical…
Added 1 hour ago
Senior Industrial Hygienist and Business Development Lead
WSP in Canada
Langley (District), BC · City of Langley, BC
Full-time
…of occupational hygiene and safety in Western Canada. As a Senior Industrial/Occupational Hygienist and Business Development Lead for the OHS Group, you’ll be at the forefront of technical…
Added 1 hour ago
Project Manager - Mechanical
Smith + Andersen
Toronto, ON
Join Smith + Andersen as a Project Manager at our Toronto office and take meaningful ownership of projects from design through construction. You will lead projects end-to-end, balancing…
Added 1 hour ago
Project Manager - Mechanical
Smith + Andersen
Winnipeg, MB
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
Winnipeg, MB
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Designer - Electrical
Smith + Andersen
Winnipeg, MB
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
Vancouver, BC
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical, Tenant
Smith + Andersen
Toronto, ON
Possess 5 or more years of project engineering experience in the field of electrical building services, with strong experience with tenant improvements and retail projects.
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
Nanaimo, BC
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
London, ON
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Project Manager - Electrical
Smith + Andersen
Hamilton, ON
Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces,…
Added 1 hour ago
Senior Manager – Utilities Advisory
Accenture
Toronto, ON
Full-time
As a Senior Manager in Accenture's Utilities practice, you'll work directly with utility clients to rethink how they plan, govern, and deliver capital programs - going beyond project…
Added 1 hour ago
Building Energy Coordinator (EIT)
City of Edmonton
AB · Edmonton, AB
Full-time
Proven background leading engineering or municipal projects, with a Project Management Professional (PMP) designation
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Project Management of supplier performance improvement, cost reduction, and sourcing projects in region
Added 1 hour ago
Senior Conversational AI Engineer/Architect (P4)
Apex Systems
Mississauga, ON
$85 to $95 USD / hour
Full-time
As a Senior Conversational AI Engineer, EmployeeWorks Platform at Client, you'll be responsible for driving the success, adoption, and continuous evolution of AI powered employee…
Added 1 hour ago
Senior Planner
Associated Engineering
Saskatoon, SK
Full-time
Associated Engineering, a proudly Canadian, employee-owned company is seeking an experienced and dedicated Senior Planner to join our team in our Saskatoon office.
Added 1 hour ago
Manager, Payroll Operations & Control
University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
…leading the team to deliver a high level of service and various projects, business engagement, change management and analysis of emerging trends to ensure that the University is enabled to…

Worley

Major Incident Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

About Us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What You Will Bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Required

Education – Qualifications, Accreditation, Training:

Bachelor’s degree.

Preferred

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K. Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

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More about this job

Responsibilities

The Major Incident Manager is responsible for global enterprise incident governance, commanding high-impact outages, and managing vendor accountability. They lead international teams to ensure standardized incident response and provide executive-level reporting on operational performance.

Requirements

Candidates must have at least 7 years of IT operations experience, including 4 years specifically in major incident management. A bachelor's degree and proficiency in ServiceNow and ITIL frameworks are required.

Skills

Major Incident Management
ServiceNow
ITIL 4
Vendor Management
MSP Governance
Crisis Response
Cloud Infrastructure
Leadership
Communication
SLA Management
MTTR Optimization
Operational Reporting
Root Cause Analysis
Configuration Management
Stakeholder Management

Benefits

Paid Time Off
401k
Medical Insurance
Vision Insurance
Dental Insurance

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Manager
ServiceNow
ITIL
MSP
Vendor Management
Cloud Computing
AWS
Microsoft Azure
Google Cloud
AIOps
CMDB
SLA
MTTR
PIR
Incident Management
Enterprise IT
Governance
Infrastructure
Digital Transformation
Operational Metrics

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