Find work in Canada.

332,703 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 28 mins ago
Coordinator, Environment Compliance
Glencore Canada
Hinton, AB
$90,100 to $112,600 CAD / year
Full-time
…employee health and wellness and provide opportunities for professional…
Added 28 mins ago
Junior Environmental Engineer, Scientist or Geologist
Tetra Tech
Whitehorse, YT
Full-time
…world’s most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we…
Added 28 mins ago
Senior Civil Engineer
Brandt Group of Companies
Regina, SK
Full-time
Lead and execute the design of civil engineering components for commercial and industrial building sites, including:
Added 28 mins ago
Mechanical Design Technologist
CIMA+
AB · Edmonton, AB
Full-time
…committed to providing the most cost-effective solutions to engineering challenges and offer a diverse range of projects from the initial planning stages to design and construction. CIMA+…
Added 28 mins ago
Mechanical Buildings EIT
CIMA+
AB · Edmonton, AB
Full-time
…committed to providing the most cost-effective solutions to engineering challenges and offer a diverse range of projects from the initial planning stages to design and construction. CIMA+…
Added 29 mins ago
Mechanical Buildings EIT
CIMA+
Edmonton, AB
Full-time
…committed to providing the most cost-effective solutions to engineering challenges and offer a diverse range of projects from the initial planning stages to design and construction. CIMA+…
Added 44 mins ago
Director of Sales (Supply Chain Consulting)
Fulfillment IQ
Toronto, ON
Full-time
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 44 mins ago
Senior Electrical Designer
Worley
Vancouver, BC · Edmonton, AB · Calgary, AB
Full-time
The Senior to Principal Electrical Designer will provide technical expertise and leadership in the development and delivery of electrical design and drafting services for major industrial…
Added 58 mins ago
Associate, Investment Banking, Energy - Calgary, AB
Scotiabank - Global Banking and Markets
Calgary, AB
Full-time
…participating in business development under the guidance of senior group members. Scotiabank brings new Associates in contact with senior team members and clients at the earliest possible…
Added 58 mins ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
…Innovation initiatives. The successful candidate will provide senior-level business and technical analysis, requirements gathering, business process development and re-engineering,…
Added 58 mins ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
…Innovation initiatives. The successful candidate will provide senior-level business and technical analysis, requirements gathering, business process development and re-engineering,…
Added 1 hour ago
Corporate Account Manager - Mining (Surrey)
Brandt Group of Companies
Surrey, BC
Full-time
A professional and resourceful style; the ability to work independently and as a team player, to lead by example, take initiative, and manage multiple tasks and projects simultaneously
Added 1 hour ago
Order Desk Lead
Brandt Group of Companies
Regina, SK
Full-time
Serve as the lead for complex and custom quotation requests, working closely with Engineering and the Senior Sales Team for support.
Added 1 hour ago
Manager II, IT Business Operations
Worley
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
…headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and…
Added 1 hour ago
Early Works Construction Manager (General Construction Manager)
Fluor
Kitimat, BC
Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 1 hour ago
Transit PS&D Project Manager
Western Pacific Enterprises LTD
Surrey, BC
Full-time
The Transit Substation Project Manager is responsible for managing the direction of substation construction projects. The manager supports the development of project guidelines and manages…
Added 1 hour ago
Project Coordinator - Future Projects
Axiom Builders
Vancouver, BC
Full-time
Great projects start with great people. At Axiom Builders, we’re always looking ahead and building our talent pool for future Project Coordinator opportunities. If you’re an early-career…
Added 1 hour ago
Senior Naval Architect – Ontario, Canada
Buckley Yacht Design Ltd
ON · Ontario, Canada
Full-time
We are seeking a highly skilled and experienced Senior Naval Architect with 5-8 years experience to join our dynamic engineering team in Hamilton, Ontario. This position is a key role in…
Added 2 hours ago
Senior Electrical Engineer, Resources
WSP in Canada
North Bay, ON
Full-time
…Ontario, Greater Toronto Area, Saskatoon SK, St John's NL , as a Senior Electrical Engineer, you will support as a senior subject matter expert in the electrical design for both new…
Added 2 hours ago
Senior Team Leader – Environmental Planning and Approvals, Environmental Services
Stantec
Quebec, QC
Full-time
…are looking to add a Site Investigation & Remediation (SIR) Senior Team Leader (STL). The SIR STL will report directly to the Business Centre Operations Leader (BCOL) and work closely with…
Added 2 hours ago
Senior Team Leader – Environmental Planning and Approvals, Environmental Services
Stantec
Montreal, QC
Full-time
…are looking to add a Site Investigation & Remediation (SIR) Senior Team Leader (STL). The SIR STL will report directly to the Business Centre Operations Leader (BCOL) and work closely with…
Added 2 hours ago
Senior Team Leader – Environmental Planning and Approvals, Environmental Services
Stantec
Montreal, QC
Full-time
…we are looking to add a Environmental Planning and Approvals Senior Team Leader (STL). The Environmental Planning and Approvals STL will report directly to the Business Centre Operations…
Added 2 hours ago
Senior Team Leader – Environmental Planning and Approvals, Environmental Services
Stantec
Montreal, QC
Full-time
…are looking to add a Site Investigation & Remediation (SIR) Senior Team Leader (STL). The SIR STL will report directly to the Business Centre Operations Leader (BCOL) and work closely with…
Added 2 hours ago
Senior Team Leader – Environmental Planning and Approvals, Environmental Services
Stantec
Montreal, QC
Full-time
…we are looking to add a Environmental Planning and Approvals Senior Team Leader (STL). The Environmental Planning and Approvals STL will report directly to the Business Centre Operations…
Added 2 hours ago
Senior Team Leader – Environmental Planning and Approvals, Environmental Services
Stantec
Montreal, QC
Full-time
…are looking to add a Site Investigation & Remediation (SIR) Senior Team Leader (STL). The SIR STL will report directly to the Business Centre Operations Leader (BCOL) and work closely with…

Worley

Major Incident Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What You Will Bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Required

Education – Qualifications, Accreditation, Training:

Bachelor’s degree.

Preferred

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K. Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Apply About employer

More about this job

Responsibilities

The Senior Major Incident Manager holds global ownership of enterprise major incident governance and commands high-impact P1/P2 outages on a 24/7/365 basis. This role involves managing MSP accountability, leading international incident teams, and delivering executive communications during crises.

Requirements

Requires a bachelor's degree and at least 7 years of IT operations experience, with 4+ years specifically in global major incident management. Proficiency in ServiceNow and ITIL frameworks is essential, along with proven experience managing third-party vendors and distributed teams.

Skills

Major Incident Management
MSP Governance
Vendor Management
ServiceNow
ITIL 4
Crisis Response
Executive Communication
Post-Incident Review
CMDB Utilization
Cloud Infrastructure
Team Leadership
SLA Management
MTTR Optimization
Incident Orchestration
Digital Transformation
Operational Reporting

Benefits

Paid Time Off
401k
Medical Insurance
Vision Insurance
Dental Insurance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITIL v3
ITIL v4
ITIL v5
AIOps
AWS
Microsoft Azure
Google Cloud
CMDB
SLA
MTTR
P1/P2 Outages
MSP
Managed Service Provider
Incident Management
Governance
Digital Transformation
SaaS
Cloud Native
Enterprise IT
Infrastructure
Post-Incident Review
Configuration Items
Value Co-creation
Operational Framework
Crisis Management
Global Leadership
Service Management
Technical Troubleshooting
Professional Services

Report this job