Find work in Canada.

329,777 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 1 min ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON · Consilium Place
Full-time
Scarborough Health Network (SHN) is seeking an experienced legal professional to join our Legal Affairs team as Director, Corporate Counsel. Reporting to the Executive Vice President,…
Added 1 min ago
Corporate/Commercial Law Clerk
Brookfield Renewable U.S.
Gatineau, QC
Full-time
…gathering, reviewing, and summarizing information; managing virtual data rooms; preparing agreement schedules and responding to counterparty…
Added 28 mins ago
Director, Data Engineering and AI
OBSI - Ombudsman for Banking Services and Investments
Toronto, ON
$130,000 to $180,000 CAD / year
Full-time
Are you a talented data engineering and AI professional interested in public service and contributing to financial fairness and justice? If so, we are currently looking for a hands on…
Added 30 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON · Scarborough, ON
Full-time
Scarborough Health Network (SHN) is seeking an experienced legal professional to join our Legal Affairs team as Director, Corporate Counsel. Reporting to the Executive Vice President,…
Added 30 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON
Full-time
Scarborough Health Network (SHN) is seeking an experienced legal professional to join our Legal Affairs team as Director, Corporate Counsel. Reporting to the Executive Vice President,…
Added 46 mins ago
Senior Director - Chief Developer and AI Adoption
RBC
Toronto, ON
Full-time
Experience leveraging Gen-AI capabilities including Claude, CoPilot or others to generate code, data & deliver applications. Experience with responsible AI, model risk management, AI…
Added 46 mins ago
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
Full-time
…and escalate risk flags through training and guidance from governance and advisory…
Added 1 hour ago
Associate, Fundraising Granting
The Princess Margaret Cancer Foundation
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
The Associate, Fundraising Granting reports directly to the Director, Granting and plays a critical role in supporting a portfolio of donor-funded projects and initiatives. Using strong…
Added 1 hour ago
Major Incident Manager
Worley
Vancouver, BC
Full-time
The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director…
Added 1 hour ago
Major Incident Manager
Worley
Toronto, ON
Full-time
The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director…
Added 1 hour ago
Major Incident Manager
Worley
Calgary, AB
Full-time
The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director…
Added 1 hour ago
Director of Finance
FH Health
Toronto, ON
Full-time
FH Health Inc. is seeking a strategic and hands-on Director of Finance to lead and scale our finance function and support the growth and expansion of the business. This role will serve as a…
Added 1 hour ago
IT Auditor
JSG (Johnson Service Group, Inc.)
Calgary, AB
Contract
The IT Auditor is a four-month contingent position reporting to the Lead Auditor, Internal Audit, who reports to the Director, Internal Audit. The Director, Internal Audit reports…
Added 1 hour ago
Global Presales Program Manager
Boomi
Canada
Assist the Director of Global Presales Strategies in creating data-driven insights to identify areas for improvement and optimization, in order to continuously refine strategies and…
Added 1 hour ago
Business Intelligence & Data Architect
OpenCircle Contractors Association
Edmonton, AB
Contract
Reporting to the Director, Benefit Systems, the Data & Business Intelligence Architect will play a key role in developing and maintaining the organization's data strategy, architecture,…
Added 1 hour ago
Business Intelligence & Data Analyst
OpenCircle Contractors Association
Edmonton, AB
Full-time
Reporting to the Director, Benefit Systems, the Business Intelligence & Data Analyst is responsible for supporting the organization's data management, reporting, analytics, and business…
Added 1 hour ago
Vendor and Contract Management Advisor
GIRO
Montreal, QC
Full-time
Reporting to the Director, Governance, Compliance and Risk Management, you will contribute to supplier and procurement contract management. You will collaborate with internal teams and…
Added 2 hours ago
Director, Mainframe Innovation and AI
CIBC
Toronto, ON
Full-time
As the Director, Mainframe Innovation & AI at CIBC, you'll lead the Mainframe Operations team in shaping and executing our strategy for innovation, automation, and artificial intelligence…
Added 2 hours ago
Coordinator, HR Operations
VIA HFR - VIA TGF Inc
Montreal, QC
Reporting to the Senior Director, Business Partnership, Talent & Culture, the Coordinator serves as a central point of coordination for employee lifecycle transactions, recruitment…
Added 2 hours ago
Senior Manager, Strategic Projects & Business Insights
Scotiabank
Toronto, ON
…plays a critical role within Global Insurance. Reporting to the Director, Strategic Support and Business Initiatives, this position is responsible for leading complex, cross-functional…
Added 2 hours ago
Director, P&T Operations - Incident Management & Risk
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
Partner with domain owners across responsible AI and AI governance, application and infrastructure security, digital supply-chain risk, identity and access management, Zero Trust, data…
Added 2 hours ago
Manager, Collections
Rogers Bank
Nanaimo, BC
Full-time
…collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections…
Added 2 hours ago
IT Audit Senior Manager
RBC
Toronto, ON
Full-time
The Senior Manager, Technology Infrastructure, reporting to the Director, Internal Audit Technology Infrastructure, will provide independent, objective assurance over the design and…
Added 2 hours ago
Director, Counterparty Credit Risk Methodology
CIBC
Toronto, ON
Full-time
…support effective counterparty credit risk measurement. As the Director, Counterparty Credit Risk Methodology, you'll report to the Senior Director, Counterparty Credit Risk Methodology and…
Added 2 hours ago
Consultant, Quantitative Risk Modelling
CIBC
Toronto, ON
Full-time
The Optimization Model Development team is responsible for the design and development of data-driven credit risk management strategies for all stages of the credit life cycle. Reporting to…

Worley

Major Incident Manager

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What You Will Bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Required

Education – Qualifications, Accreditation, Training:

Bachelor’s degree.

Preferred

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K. Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Apply About employer

More about this job

Responsibilities

The Major Incident Manager is responsible for global enterprise incident governance, commanding high-impact outages, and managing third-party vendor accountability. They will lead international teams, oversee ServiceNow workflows, and provide executive-level reporting on operational performance.

Requirements

Candidates must have at least 7 years of IT operations experience, including 4 years specifically in major incident management. A bachelor's degree and ITIL certification are required, along with proficiency in ServiceNow and experience managing complex vendor relationships.

Skills

Major Incident Management
ServiceNow
ITIL 4
Vendor Management
MSP Governance
Crisis Response
Incident Command
SLA Management
MTTR Optimization
Cloud Infrastructure
Leadership
Operational Reporting
Configuration Management
Root Cause Analysis
Stakeholder Communication

Benefits

Paid Time Off
401k
Medical Insurance
Vision Insurance
Dental Insurance

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Manager
ITIL 4
ServiceNow
MSP
Vendor Management
Cloud Platforms
AWS
Microsoft Azure
Google Cloud
CMDB
Incident Management
SLA
MTTR
AIOps
Enterprise IT
Infrastructure
Crisis Management
Operational Performance
Digital Transformation
PIR
Configuration Items
ITIL v5
Managing Professional
Strategic Leader
Global Governance

Report this job