Find work in Canada.

329,777 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 15 mins ago
Senior Director - Chief Developer and AI Adoption
RBC
Toronto, ON
Full-time
…experience. Our teams are diverse, creative and fun. As a Sr. Director, Software Development, you will work within and across teams focusing on how we can empower our clients on their…
Added 44 mins ago
Major Incident Manager
Worley
Vancouver, BC
Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 44 mins ago
Major Incident Manager
Worley
Calgary, AB
Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 46 mins ago
Director, Site Reliability Engineering
DuckDuckGo
Remote, Canada
$243,800 USD / year
Full-time · Remote
As Director, Site Reliability Engineering, you'll dive deep into complex operational challenges, including software, systems, automation, and process analysis. We are looking for candidates…
Added 59 mins ago
Director of Software Development
Robert Half
Calgary, AB
Full-time
Our client is seeking a Director of Software Development will lead and grow their engineering team, setting technical direction while remaining close enough to the code to guide…
Added 1 hour ago
Global Presales Program Manager
Boomi
Canada
Assist the Director of Global Presales Strategies in creating data-driven insights to identify areas for improvement and optimization, in order to continuously refine strategies and…
Added 1 hour ago
Director, Advanced Analytics & AI
CIBC
Toronto, ON
Full-time
…advanced analytics, and artificial intelligence (AI). As a Director, Data Science, you'll build strong relationships with stakeholders, understand strategic priorities, and recommend…
Added 1 hour ago
Director, Mainframe Innovation and AI
CIBC
Toronto, ON
Full-time
As the Director, Mainframe Innovation & AI at CIBC, you'll lead the Mainframe Operations team in shaping and executing our strategy for innovation, automation, and artificial intelligence…
Added 1 hour ago
Senior Product Manager, WinZip
COREL
Canada
$130,000 to $160,000 CAD / year
Full-time
…traditional product management allows. You will report to the Senior Director of Product Management and work daily with Engineering, UX Design, Product Marketing, and…
Added 1 hour ago
Project Coordinator
EBC Inc.
Greater Napanee, ON · Napanee, Ontario
Inform the superintendent of the project and discuss with him and the director of the proposed methods;
Added 1 hour ago
Project Engineer
Wonderbrands
Toronto, ON · Etobicoke, ON
Other
Reporting directly to the Director of Engineering, you will work on a diverse portfolio of projects ranging from plant expansions and production capacity growth to major infrastructure…
Added 1 hour ago
Director, P&T Operations - Incident Management & Risk
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We're looking for a Director, P&T Operations - Incident Management & Risk to join our Product & Technology Operations team.
Added 1 hour ago
Cloud Platform Engineer
EQ Bank
Toronto, ON
Full-time
Project Execution – perform tasks under the directions of the IT Director and/or according to a project plan in a way such that the timeline of the project is observed and the requirements…
Added 2 hours ago
Multi-Scope Draftsperson
State Window Corporation
Vaughan, ON
Reports to the Director of Drafting & Technical Support, the Multi-Scope Draftsperson shall ensure to meet submittal dates in a timely manner.
Added 2 hours ago
Cloud Platform Engineer
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
Project Execution – perform tasks under the directions of the IT Director and/or according to a project plan in a way such that the timeline of the project is observed and the requirements…
Added 5 hours ago
Junior Software Developer (contract position) / Développeur débutant de logiciels (poste contractuel)
CCMTA
Ottawa, ON
Full-time
Post-secondary degree or diploma in computer science, software development, computer or software engineering, information technology or a related field, or an equivalent combination of…
Added 6 hours ago
SAP FICO Lead
Accenture
Toronto, ON · Greater Toronto Area, Canada
Full-time
Support the documentation of lessons learned, working with the Proposal Manager and Director of Project Pursuits to share best practices and lessons learned across all company business lines
Added 6 hours ago
Senior Director AI and Transformation
National Bank of Canada
Montreal, QC
Full-time
product management and engineering, while maintaining a solid talent pool.
Added 7 hours ago
Technology Director, Program and Product Management, Enterprise Data and AI
lululemon
Vancouver, BC
Full-time
As a Director, Product & Program Management, you will be accountable for defining and executing the Enterprise Data & AI product portfolio, ensuring the successful delivery of AI and data…
Added 8 hours ago
Director Solution Architect
Royal Bank of Canada
Toronto, ON
Full-time
Designing (SA) in large or complex programs, including system and application designs, software and technical architecture, in accordance with strategies and objectives.
Added 9 hours ago
Senior Manager, Software Engineering
Capital One
Toronto, ON
Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Software Engineering
Added 9 hours ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
Added 9 hours ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
Added 9 hours ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
Added 9 hours ago
Cloud Support Strategy Lead, Strategy, Systems, and Intelligence
Google
Waterloo, ON
Experience working directly with and providing counsel to executives (Director/VP) regarding business strategy and business generation.

Worley

Major Incident Manager

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What You Will Bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Required

Education – Qualifications, Accreditation, Training:

Bachelor’s degree.

Preferred

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K. Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Apply About employer

More about this job

Responsibilities

The Major Incident Manager is responsible for global enterprise incident governance, commanding high-impact outages, and managing third-party vendor accountability. They will lead international teams, oversee ServiceNow workflows, and provide executive-level reporting on operational performance.

Requirements

Candidates must have at least 7 years of IT operations experience, including 4 years specifically in major incident management. A bachelor's degree and ITIL certification are required, along with proficiency in ServiceNow and experience managing complex vendor relationships.

Skills

Major Incident Management
ServiceNow
ITIL 4
Vendor Management
MSP Governance
Crisis Response
Incident Command
SLA Management
MTTR Optimization
Cloud Infrastructure
Leadership
Operational Reporting
Configuration Management
Root Cause Analysis
Stakeholder Communication

Benefits

Paid Time Off
401k
Medical Insurance
Vision Insurance
Dental Insurance

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Manager
ITIL 4
ServiceNow
MSP
Vendor Management
Cloud Platforms
AWS
Microsoft Azure
Google Cloud
CMDB
Incident Management
SLA
MTTR
AIOps
Enterprise IT
Infrastructure
Crisis Management
Operational Performance
Digital Transformation
PIR
Configuration Items
ITIL v5
Managing Professional
Strategic Leader
Global Governance

Report this job