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Added 1 min ago
Project Manager
Apertera (formerly Alexa Translations)
Montreal, QC
Full-time
The Senior Project Manager is responsible for the production and continuous improvement of the team (Project Managers and Project Coordinators) that works with him/her. He/She also plays an…
Added 1 min ago
CNC Machinist/Operator-Day Shift (4 X 10 Hour Shifts)
BD Diesel
Abbotsford, BC
Full-time
We are a fast paced, production-oriented machine shop with plenty of opportunity for growth. We ship our product all over North America and are recognized as a premier brand that supports…
Added 1 min ago
Accessibility Consultant
Insight Global
Toronto, ON
$63 to $70 CAD / hour
Contract
…accessibility subject matter expert and technical platform lead for the bank's enterprise accessibility…
Added 1 min ago
NATIONAL ACCOUNT MANAGER- ON PREMISE
Asahi Canada
Toronto, ON
$87,840 to $109,800 CAD / year
Full-time
…Urquell and Kozel. The business has world-class brewing and production facilities in 8 markets – UK, NL, ITL, PL, CZ, SK, HU, RO. In most of these markets, we are the leading brewer with a…
Added 1 min ago
Accounting Manager
W3Global
Markham, ON
$100,000 to $120,000 CAD / year
Full-time
Lead daily manufacturing operations and ensure production targets are achieved.
Added 1 min ago
Project Manager - QA Lead (Derivatives Testing & Migration)
Robertson & Company Ltd.
Toronto, ON
Contract
Lead the end-to-end testing strategy for a complex derivatives platform migration program.
Added 1 min ago
Vice President Operations and Business Development
IMP Group International
Truro, NS
Full-time
…translate Board-approved objectives into clear business priorities, lead the development and execution of effective growth strategies, and ensure the Company’s operations, controls, and…
Added 1 min ago
Technical Design Lead, Identity & Access Management (IAM)
Aliant Resources
Ottawa, ON
$107,503 to $134,379 CAD / year
Contract
Job Title: Technical Design Lead, Identity & Access Management (IAM)
Added 2 mins ago
General Manager
Groupe AGF / AGF Group
Calgary, AB
Lead, plan and manage our activities by developing and implementing business strategies in line with the company's goals and objectives;
Added 2 mins ago
COOK
Southbridge Healthcare LP
London, ON
…nourishments including evening meal following standardized recipes and production sheets. Provides for prescribed diets, including variations in texture. Ensures meals are served on time,…
Added 2 mins ago
COOK
Southbridge Healthcare LP
London, ON
…nourishments including evening meal following standardized recipes and production sheets. Provides for prescribed diets, including variations in texture. Ensures meals are served on time,…
Added 2 mins ago
Mallorytown ONroute - Restaurant Brand Manager
Careers at ONroute
Kingston, ON · Brockville, ON · Mallorytown, ON
…with your team, including posting pro-active action plans, production build charts that are current and followed and waste is entered and reviewed daily for…
Added 2 mins ago
Software Engineer
Roadpost
Toronto, ON
Full-time
…business workflows. Deploy, debug, and support your software in production, operating it to its security baseline and responding to incidents in accordance with established…
Added 31 mins ago
Senior P&C / SCADA Engineer
CIMA+
AB · Edmonton, AB
Full-time
…projects, from feasibility studies to commissioning. From the production of electricity from renewable sources to resource transformation, our expertise markets are the driving force of a…
Added 31 mins ago
Enterprise Network Architect
EvertzAV
Burlington, ON
Internship
Lead on-site and remote discovery sessions to assess existing customer infrastructure and define migration paths from SDI/baseband to IP
Added 31 mins ago
Mitigation Operations Manager – Restoration Services
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Are you ready to step up from managing the work to helping lead the operation?
Added 31 mins ago
Director of Research & Development and Quality Assurance
Proforce Personnel
Cambridge, ON
Full-time
Work closely with Production, Warehouse Operations, Sales, Supply Chain, and Customer Experience teams.
Added 32 mins ago
Team Lead, Office Services
Dentons
Vancouver, BC
The Office Services Team Lead is responsible for coordinating the daily workflow of the team and ensuring that high-quality, timely and responsive support is provided to lawyers and staff.…
Added 32 mins ago
Materials Manager
Multimatic
Markham, ON · Multimatic Advanced Manufacturing Technologies
Full-time
Lead materials planning, stores teams across MAMT locations.
Added 46 mins ago
Quality Assurance Lead
Element Fleet Management
Toronto, ON
Full-time
…capability and reduce long-term dependency on external vendors. As Lead, Quality Assurance (Automation), you will provide hands-on QA automation expertise and governance across multiple…
Added 46 mins ago
Engineering Services During Construction Manager
AECOM
Burnaby, BC
$120,000 to $170,000 CAD / year
Full-time
Lead and manage the ESDC services providing engineering support across stations, guideway, and PPS during construction.
Added 1 hour ago
IAM Engineer
Mindlance
Toronto, ON
Contract
Lead end-to-end authentication projects from design through production support.
Added 1 hour ago
Senior Business Analyst
Hays
Guelph, ON
$83,000 to $93,000 CAD / year
Full-time
Lead end-to-end business analysis activities, including requirements planning, elicitation, analysis, documentation, validation, and management
Added 1 hour ago
Health, Safety & Environment Specialist
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 1 hour ago
.Net Fullstack developer
BULL-IT SOLUTIONS LTD
Mississauga, ON
Full-time
· Lead, coach, and manage a team of up to 5+ developers, overseeing task assignments, delivery timelines, and

Worley

Manager II, IT Business Operations

Toronto, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

About us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose:

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities:

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What you will bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Education – Qualifications, Accreditation, Training:

Required:

Bachelor’s degree.

Preferred:

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K.
Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

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More about this job

Responsibilities

The role involves global ownership of enterprise major incident governance, commanding high-impact outages, and leading international teams to ensure 24/7 crisis response. Responsibilities also include managing MSP/vendor accountability, performing post-incident reviews, and reporting operational performance to leadership.

Requirements

Candidates must have at least 7 years of IT experience, including 4 years specifically in major incident management and vendor governance. A bachelor's degree is required, along with proficiency in ServiceNow and ITIL frameworks.

Skills

Major Incident Management
ITIL 4
ServiceNow
Vendor Management
MSP Governance
Crisis Response
Incident Command
Executive Communication
Root Cause Analysis
Cloud Architecture
Leadership
Operational Performance Reporting
Configuration Management
SLA Management
Technical Troubleshooting

Benefits

PTO
401k
Medical
Vision
Dental

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Major Incident Management
ServiceNow
ITIL 4
MSP Governance
Vendor Management
Cloud Platforms
AWS
Microsoft Azure
Google Cloud
AIOps
CMDB
SLA
MTTR
Incident Command
Digital Transformation
Infrastructure
Crisis Management
Post-Incident Review
Operational Metrics
Enterprise IT
Leadership
Global Governance
Technical Collaboration
SaaS
Configuration Items
Business Continuity
Service Management
Incident Playbook
Reporting

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