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Jobs in Canada

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Added 8 mins ago
Conseiller(ère) en Stratégie TI
CGI
Montreal, QC
Full-time
University-level degree in Information Technology, Software Engineering, Management, or a related field
Added 54 mins ago
Manager II, IT Business Operations
Worley
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 1 hour ago
Principal Product Manager - Platform Security
PagerDuty
Toronto, ON
…rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations…
Added 1 hour ago
Director of Software Engineering
Elevo
Canada
$130,000 to $160,000 USD / year
Full-time
Elevo Learning is seeking a Director of Software Engineering to lead our software development function while remaining actively involved in building software.
Added 2 hours ago
Senior Mechanical Engineer
ATS Automation
Cambridge, ON
Perform engineering calculations with respect to strength of materials, speeds, horsepower, temperature,pressure, force, etc. as related to machine and tool designs.
Added 2 hours ago
Engineering Manager, Product
Clarity
Remote, Canada
$165,000 to $275,000 CAD / year
Full-time · Remote
As an Engineering Manager, Product at Clarity, you will directly manage two product engineering teams, including the Engineering Leads and IC engineers on each. Each team runs as a triad of…
Added 3 hours ago
Director of Engineering
FLiiP
Remote, Canada
Full-time · Remote
As Director of Engineering, you will shape how engineering operates and scales as the company grows. This is a high-impact leadership role with broad reach across our web, mobile, and data…
Added 3 hours ago
Senior Project Manager - Western Canada
EBC Inc.
BC · British Columbia, Canada
Full-time
Inform the superintendent of the project and discuss with him and the director of the proposed methods;
Added 3 hours ago
Director of Engineering
FLiiP
Brossard, QC
Full-time
As Director of Engineering, you will shape how engineering operates and scales as the company grows. This is a high-impact leadership role with broad reach across our web, mobile, and data…
Added 3 hours ago
Head of Product
Fintel Connect
Vancouver, BC
Full-time
We are hiring a Director of Product to lead Fintel Connect's product team and own how development effort is allocated across our platform. You are accountable for three things: the quality…
Added 4 hours ago
Director, Technical Program Management
Seismic
Canada
Full-time
We're hiring a Director of Technical Programs to lead, unify, and grow the impact of our TPM function. You'll lead a team that is talented and highly motivated, and unify them behind a…
Added 4 hours ago
Product Analyst - AI Analytics
Priceline
Toronto, ON
Full-time
…facilitate analytical conversations with Operations, Data Science, Engineering, and portfolio/leadership stakeholders across the entire Customer Care…
Added 6 hours ago
Senior Director - Chief Developer and AI Adoption
Royal Bank of Canada
Toronto, ON
Full-time
Define the bank’s strategy for AI-assisted software development and engineering productivity. Partner with business and functional leaders to identify high-value, practical AI use cases.…
Added 7 hours ago
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
Full-time · Remote
Pramod Rao, Sr. Director, Software Engineering
Added 7 hours ago
AI Engineer
FacilityOS
Remote, Canada
$80,000 to $100,000 CAD / year
Full-time · Remote
The Cloud Engineer reports to the Director of Cloud Engineering and joins the CloudOps team responsible for the infrastructure behind FacilityOS’s SaaS platform. This is a generalist role…
Added 7 hours ago
Project Director
AECOM
Markham, ON
$155,000 to $205,000 CAD / year
Full-time
AECOM Buildings + Places is seeking a Project Director to join our transportation focused team and help develop presence across Canada. This position is based out of our Markham office.…
Added 7 hours ago
IT Project Manager (Digital / AI specialization
Addmore Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
…team-oriented, collaborative environment; ability to provide updates to Director and VP levels; adept at building relationships with internal teams and external…
Added 7 hours ago
IT Project Manager (Infrastructure / Cybersecurity)
Addmore Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
…team-oriented, collaborative environment; ability to provide updates to Director and VP levels; adept at building relationships with internal teams and external…
Added 7 hours ago
IT Senior Project Manager (SAP / Business Transformation specialization)
Addmore Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
…team-oriented, collaborative environment; ability to provide updates to Director and VP levels; adept at building relationships with internal teams and external…
Added 8 hours ago
Data Engineer
Siri InfoSolutions, Inc.
Toronto, ON
Full-time
Bachelor’s degree; Master’s preferred, in Computer Science, Software Engineering, Information Systems, or a related discipline.
Added 8 hours ago
Risk Manager
Green Infrastructure Partners
Markham, ON
Full-time
Reporting to the Risk Director, this role leads practical, decision-focused project risk management across a portfolio of projects. The Risk Manager will work closely with estimating,…
Added 8 hours ago
Manager, Water Operations and Maintenance
Region of Waterloo
Kitchener, ON
…with Design& Construction for implementation. Liaises with engineering staff regarding facility repair, replacement, and…
Added 9 hours ago
Project Coordinator
EBC Inc.
Greater Napanee, ON · Napanee, ON
Full-time
Inform the superintendent of the project and discuss with him and the director of the proposed methods;
Added 9 hours ago
Senior Director - Chief Developer and AI Adoption
RBC
Toronto, ON
Full-time
…experience. Our teams are diverse, creative and fun. As a Sr. Director, Software Development, you will work within and across teams focusing on how we can empower our clients on their…
Added 10 hours ago
Major Incident Manager
Worley
Vancouver, BC
Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…

Worley

Manager II, IT Business Operations

Toronto, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

About us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose:

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities:

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What you will bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Education – Qualifications, Accreditation, Training:

Required:

Bachelor’s degree.

Preferred:

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K.
Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

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More about this job

Responsibilities

The role involves global ownership of enterprise major incident governance, commanding high-impact outages, and leading international teams to ensure 24/7 crisis response. Responsibilities also include managing MSP/vendor accountability, performing post-incident reviews, and reporting operational performance to leadership.

Requirements

Candidates must have at least 7 years of IT experience, including 4 years specifically in major incident management and vendor governance. A bachelor's degree is required, along with proficiency in ServiceNow and ITIL frameworks.

Skills

Major Incident Management
ITIL 4
ServiceNow
Vendor Management
MSP Governance
Crisis Response
Incident Command
Executive Communication
Root Cause Analysis
Cloud Architecture
Leadership
Operational Performance Reporting
Configuration Management
SLA Management
Technical Troubleshooting

Benefits

PTO
401k
Medical
Vision
Dental

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Major Incident Management
ServiceNow
ITIL 4
MSP Governance
Vendor Management
Cloud Platforms
AWS
Microsoft Azure
Google Cloud
AIOps
CMDB
SLA
MTTR
Incident Command
Digital Transformation
Infrastructure
Crisis Management
Post-Incident Review
Operational Metrics
Enterprise IT
Leadership
Global Governance
Technical Collaboration
SaaS
Configuration Items
Business Continuity
Service Management
Incident Playbook
Reporting

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