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Added 8 mins ago
Sr. Staff Software Engineer, Inference Platform
Cerebras
Toronto, ON
Full-time
We're hiring a Staff Engineer to help lead, drive, and contribute to projects on our Inference Platform team. Our team primarily owns the orchestration layer that runs inference on our…
Added 8 mins ago
Equipment Manager
Pangeo Group
Vaughan, ON
$90,000 to $120,000 CAD / year
Full-time
This is a hands-on role through start-up and into steady production. You'll lead early technical engagement with equipment suppliers, run installation and commissioning, and put in place…
Added 8 mins ago
Staff Software Engineer - Tools & Infrastructure / DevOps
Cerebras
Toronto, ON
Full-time
Identify systemic bottlenecks across developer workflows and lead architectural improvements to developer infrastructure.
Added 8 mins ago
Senior FE Engineer - Inference Console
Cerebras
Toronto, ON
Full-time
…not a “ticket execution” role - you’ll define problems, drive technical direction, and lead execution across the stack. The work directly impacts customer experience and revenue, and the…
Added 8 mins ago
FPGA Engineer
Cerebras
Toronto, ON
Full-time
Lead cross-functional technical projects spanning multiple teams and integrating diverse software and hardware components to deliver an improved network IO solution.
Added 8 mins ago
Staff Site Reliability Engineer – Automation and Platform
Cerebras
Toronto, ON
Full-time
Ability to lead complex projects end to end, influence cross-functional stakeholders, and communicate technical direction clearly.
Added 8 mins ago
Analyst Intern - Technical Services (16 months)
Kinross Gold Corporation
Toronto, ON
Full-time
Looking to fill 5 positions within the Corporate Technical Services Team:
Added 8 mins ago
Software Engineer - Host and Network IO
Cerebras
Toronto, ON
Full-time
Lead cross-functional technical projects spanning multiple teams and integrating diverse software and hardware components to deliver an improved network IO solution.
Added 8 mins ago
Director Data, AI, and Specialized Business
RBC
Toronto, ON
Full-time
Lead, mentor and grow a high performing, cross regional team of data engineers, AI engineers and software developers across Toronto and the Caribbean, fostering technical excellence,…
Added 8 mins ago
SAP Finance Controls & Security Consultant – S/4HANA
K&K Global Talent Solutions INC.
Quebec, QC
Full-time
The consultant will provide functional and technical leadership across SAP Finance implementations, controls design, risk assessments, compliance programs, workshops, and client engagements.
Added 8 mins ago
Sr. Manager, Commercial Portfolio Management
MCAP
Toronto, ON
Full-time
Ensures loan medication requests are completed in accordance with established timelines and internal procedures by allocating work and providing technical guidance as required.
Added 8 mins ago
Staff GPU Inference SDET
Cerebras
Toronto, ON
Full-time
As a Staff GPU Inference SDET, you will be the founding quality, reliability, and validation lead for a new GPU Inference Development team. Working closely with engineering leads and…
Added 8 mins ago
Manufacturing Engineering Manager
Pangeo Group
Vaughan, ON
$100,000 to $130,000 CAD / year
Full-time
Lead the research and application of new process technologies and build internal technical capability.
Added 8 mins ago
Sr./Staff TPM - Inference Capacity
Cerebras
Toronto, ON
Full-time
We're looking for an experienced Technical Program Manager to lead capacity planning and fleet strategy for our Inference Service organization. This is a highly visible role working…
Added 8 mins ago
Plant Manager-Manufacturing
Pangeo Group
Vaughan, ON
$150,000 to $190,000 CAD / year
Full-time
Lead cross-functional teams on key customers, key programs, and key process development, solving the hard technical problems and building the plant's capability and competitive advantage.
Added 8 mins ago
Chief Transformation Officer
Lifesaving Society Canada
Canada
Full-time
Lead and coordinate LSC’s transformation portfolio, including VITA, AI, development, digital-resource modernization and virtual training.
Added 8 mins ago
Apigee Lead
J&M Group
Canada
Full-time
Lead the architecture and design of enterprise API management solutions using Google Apigee, including Apigee X and/or Apigee hybrid environments.
Added 8 mins ago
Service Line Leader, Data & AI
Lantern
AB · Edmonton, AB
Full-time
As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support…
Added 8 mins ago
Senior Chemist - Manufacturing
Adecco
Cornwall, ON
$100,000 to $120,000 CAD / year
Full-time
In this position, you will lead the development and optimization of PVC plastisol formulations, support manufacturing operations through technical expertise, and collaborate with…
Added 8 mins ago
Maintenance Team Lead
Agrocrop Exports Ltd.
Bolton, ON
$38 to $50 CAD / hour
Full-time
The Maintenance Lead is the senior hands-on technical authority on the floor, keeping Agrocrop packaging, process and utility equipment running safely, reliably and to food-safety…
Added 8 mins ago
Senior Java Developer (Kafka/API)
Sun Life
Toronto, ON
Full-time
…development experience. The successful candidate will have strong technical and problem-solving skills and will show initiative, be accountable for…
Added 8 mins ago
Digital Learning & Product Lead
Sandbox Inc.
Toronto, ON
Full-time
Lead varied client work with meaningful autonomy, while staying close to the strategy, people and details that shape strong delivery.
Added 8 mins ago
Marketing Content Specialist
RWAM Insurance Administrators Inc.
Elmira, ON
Full-time
Translate technical or complex group benefits information into engaging marketing materials including sales collateral, presentations, and infographics.
Added 8 mins ago
Manager, People Systems & Automation
Bora Pharmaceuticals
Mississauga, ON
$115,000 to $145,000 CAD / year
Full-time
A hands-on technology and HR service delivery professional to serve as the functional lead for Workday and drive automation, reporting, and process optimization across the employee…
Added 8 mins ago
Property Manager
GESTION IMMOBILIÈRE PROVISION
Montreal, QC
Full-time
At Gestion Provision, we believe condominium management is about more than paperwork - it's about relationships, technical rigor, and trust built on the ground. Our team supports…

Worley

Manager II, IT Business Operations

Toronto, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

About us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose:

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities:

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What you will bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Education – Qualifications, Accreditation, Training:

Required:

Bachelor’s degree.

Preferred:

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K.
Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

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More about this job

Responsibilities

The role involves global ownership of enterprise major incident governance, commanding high-impact outages, and leading international teams to ensure 24/7 crisis response. Responsibilities also include managing MSP/vendor accountability, performing post-incident reviews, and reporting operational performance to leadership.

Requirements

Candidates must have at least 7 years of IT experience, including 4 years specifically in major incident management and vendor governance. A bachelor's degree is required, along with proficiency in ServiceNow and ITIL frameworks.

Skills

Major Incident Management
ITIL 4
ServiceNow
Vendor Management
MSP Governance
Crisis Response
Incident Command
Executive Communication
Root Cause Analysis
Cloud Architecture
Leadership
Operational Performance Reporting
Configuration Management
SLA Management
Technical Troubleshooting

Benefits

PTO
401k
Medical
Vision
Dental

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Major Incident Management
ServiceNow
ITIL 4
MSP Governance
Vendor Management
Cloud Platforms
AWS
Microsoft Azure
Google Cloud
AIOps
CMDB
SLA
MTTR
Incident Command
Digital Transformation
Infrastructure
Crisis Management
Post-Incident Review
Operational Metrics
Enterprise IT
Leadership
Global Governance
Technical Collaboration
SaaS
Configuration Items
Business Continuity
Service Management
Incident Playbook
Reporting

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