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Jobs in Canada

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Added 10 mins ago
Manager, Fraud Investigations & Controls
Rogers Communications
Toronto, ON · Calgary, AB
Lead, coach, and develop a high-performing team of fraud investigators and analysts responsible for complex fraud investigations, organized fraud activity, and control gap identification.
Added 10 mins ago
Sr. Software Dev Engineer, Ring Cloud Connectivity Org
Amazon
Toronto, ON
…the Cloud Connectivity organization in Toronto, where you'll lead the design and delivery of large-scale, customer-facing platforms that power how millions of Ring devices and services work…
Added 10 mins ago
Sr. Software Dev Engineer, Ring Cloud Connectivity Org
Amazon
Toronto, ON
…the Cloud Connectivity organization in Toronto, where you'll lead the design and delivery of large-scale, customer-facing platforms that power how millions of Ring devices and services work…
Added 10 mins ago
Platforms, System Engineering
General Dynamics Missions System International
Ottawa, ON
Full-time
Lead the development of system requirements, architectures, interfaces, and technical solutions for vehicle communications systems.
Added 10 mins ago
Engineering Manager, Notification Platform
DoorDash Canada
Toronto, ON
We’re looking for an Engineering Manager to lead the Notification Platform team. This is a highly cross-functional, systems-driven role at the intersection of marketplace communications,…
Added 24 mins ago
Engineer VI
General Atomics
Ottawa, ON
Full-time
…this position exercises considerable latitude in determining technical objectives for the review, research, design, development, and/or solution to advanced technical engineering…
Added 24 mins ago
Electrical Design Engineer
Telescope Recruitment
Bolton, ON
$85,000 to $130,000 CAD / year
Full-time
…around the world. We share a common purpose – the drive to lead innovation in our industry and our global…
Added 24 mins ago
Program Manager IV
General Atomics
Ottawa, ON
$165,000 to $200,000 CAD / year
Full-time
General Atomics Canada Corporation is looking for an experienced Program Manager to help lead expansion of our Canada operation. This position is responsible for the planning, managing and…
Added 24 mins ago
Ecommerce Growth Manager
Groupe Lemur, Inc
Montreal, QC
Full-time
Added 24 mins ago
Représentant(e) des comptes / Account Executive
Carrier Enterprise Canada
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
Added 24 mins ago
DÉVELOPPEUR RESPONSABLE - TI
The Home Depot Canada
Toronto, ON
Full-time
The Lead Software Developer is responsible for the full scope of activities required within the software development life cycle, including over seeing the oversight and successful delivery…
Added 39 mins ago
Account Manager - Service Sales
Classic Fire + Life Safety
Ottawa, ON
Full-time
…service and inspection portfolios. This role is responsible for lead generation, customer relationship management, quoting, sales administration, and customer support throughout the sales…
Added 39 mins ago
Engineer-in-Training, Test and Trials
J.D. Irving, Limited
Dartmouth, NS
Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 39 mins ago
Principal Developer
Ericsson
Ottawa, ON
Full-time
Ericsson seeks a Principal Developer to lead technical strategy and implementation for RAN software portability across heterogeneous commercial off-the-shelf (COTS) platforms. You will join…
Added 54 mins ago
Senior Infrastructure Security Specialist
Kepler Communications Inc.
Toronto, ON
Full-time
…we’re committed to creating an environment where you can grow, lead, and make a global…
Added 54 mins ago
Senior Data & AI Developer
University of Victoria
Victoria, BC
Full-time
Ability to successfully lead, mentor, coach, and train both technical and non-technical staff
Added 54 mins ago
Estimating Department Manager - Black & McDonald
Facet Recruitment
Dartmouth, NS
Full-time
Black & McDonald is seeking an experienced Estimating Department Manager to lead its estimating function for the Atlantic Region. This is an exciting opportunity for an experienced…
Added 54 mins ago
Platforms, System Engineering
General Dynamics Mission Systems–Canada
Ottawa, ON
Full-time
Lead the development of system requirements, architectures, interfaces, and technical solutions for vehicle communications systems.
Added 54 mins ago
Document Control Lead
Webuild
Mississauga, ON
$90,000 to $110,000 CAD / year
Full-time
We are hiring a Document Control Lead to step into an existing role on our Technical Office team on the Hazel McCallion project. This position reports to the Senior Technical Manager.
Added 54 mins ago
Project Manager
WSP
Winnipeg, MB
…projects supported by senior leaders and multidisciplinary technical experts. This is your opportunity to deepen your delivery expertise, strengthen client relationships, and make an impact…
Added 54 mins ago
Customer Experience Lead - University Plaza (18.75 Hours/Week)
Scotiabank
Hamilton, ON
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Added 1 hour ago
Delivery Driver
Culligan of Canada
BC · Surrey, BC
$25 CAD / hour
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 hour ago
Clinical & Medical AI Expert
TELUS Digital AI Data Solutions
Canada
$20 to $50 USD / hour
Part-time
Risk & Hallucination Mitigation: Identify and neutralize "medical hallucinations" that could lead to patient harm, creating high-fidelity safety guardrails for clinical environments.
Added 1 hour ago
Reporting & Visualization Specialist - Management Analyst 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…insights by designing and delivering reporting solutions. You will lead the full lifecycle of development - from discovery and requirements gathering to data modeling, dashboard creation,…
Added 1 hour ago
Senior Technical Analyst
PeoplePilot
Montreal, QC
$100,000 to $105,000 CAD / year
Full-time
10–13 years of experience as a Technical Analyst, Business Analyst, or Technical Lead.

Worley

Manager II, IT Business Operations

Toronto, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

About us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Purpose:

The Senior Major Incident Manager holds global ownership and authority for enterprise major incident governance across all operational regions on a 24/7/365 basis. Reporting to the Director of Service Management, this role serves as the ultimate authority for commanding high-impact P1/P2 outages and service degradations within our enterprise IT environment. Based in the Americas, India or Australia, she/he will lead direct reports in international time zones to maintain a unified, round-the-clock crisis response framework. She/he will leverage deep expertise in Managed Service Provider (MSP) governance and vendor management to drive immediate accountability, protecting enterprise uptime during our digital transformation.This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any Worley office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.

Responsibilities:

Governance: Own, define, and enforce the global major incident policy across the enterprise.
MSP & Vendor Escalation: Act as the senior escalation point for external suppliers, holding MSPs and third-party vendors strictly accountable to contractual SLAs and MTTR targets during live incidents.
Multi-Vendor Orchestration: Command high-severity restoration calls, seamlessly driving alignment and technical collaboration between internal squads, cloud providers, and legacy MSP technical teams.
Global Team Leadership: Direct, mentor, and align Incident Managers across international time zones to ensure seamless handoffs and standardized execution of the major incident playbook.
ServiceNow Workbench Ownership: Leverage ServiceNow’s Major Incident Management workbench to trigger automated notifications, track resolver engagement, and document restoration workflows in real time.
Executive Communications: Author and distribute transparent, business-focused incident updates and impact statements to global leadership under strict time-to-communicate deadlines.
Post-Incident Review (PIR): Engage in cross-functional post-incident investigations with vendors and internal teams to map accurate Configuration Items (CIs) in ServiceNow, identify root causes, and prevent recurrence.
Monthly Leadership Reporting: Prepare and present monthly operational performance reports to Digital leadership, using advanced ITIL Operational framework metrics to develop trends and provide insights into performance.
Success Measures
MIM Actionable CMDB Utilization: High reliance on the CMDB during active bridge calls, enabling rapid impact assessment and accelerating technical troubleshooting.
Rapid Incident-to-Catalog Throughput: Seamless routing of complex major incident workarounds into predefined service request models, accelerating regular request handling speeds and user service restoration post outage.
Incident Data Migration Readiness: Production of clean, standardized major incident records and resolution codes in ServiceNow, lowering data platform overhead and preparing operational datasets for future cloud native reporting tools.
Cross-Domain Incident Alignment: Highly effective emergency collaboration and structured escalation paths established across global End User Services, Platforms, Applications, Information Security, and Network domains.

What you will bring

Technical/Industry Experience and Qualifications Requirements:

Overall IT Experience: Minimum 7+ years of experience working in large-scale enterprise IT operations or infrastructure.
MIM Core Experience: Minimum 4+ years specifically dedicated to commanding and governing major incidents globally.
Vendor & MSP Governance: Proven experience managing, escalating, and enforcing SLAs through complex third-party vendor networks and Managed Service Providers (MSPs) during high-pressure outages.
Global Leadership: Demonstrated success directly managing and developing distributed technical teams across multiple international time zones.
ServiceNow Competency: Hands-on proficiency using ServiceNow Incident Management and Major Incident modules.
Framework Metrics Mastery: Strong foundational capability in establishing, calculating, and monitoring ITIL 4 component metrics and modern ITIL v5 lifecycle and digital experience metrics.
Geographic Target: Must be located within and legally authorized to work in the Americas region, India or Australia.

Education – Qualifications, Accreditation, Training:

Required:

Bachelor’s degree.

Preferred:

Technical Acumen: Hands-on experience navigating complex enterprise environments, addressing legacy on-premises systems, SAAS platform-related integrations, and cloud platforms.
ITIL Certification: ITIL v3/v4 Managing Professional or Strategic Leader certification; familiarity with emerging ITIL v5 concepts such as value co-creation and AI Operations (AIOps).
Cloud Foundations: Basic certifications or operational understanding of AWS, Microsoft Azure, or Google Cloud architecture.

Additional Information

US Benefits: eligible for PTO, 401k, medical, vision, dental.
For applicants based in the province of British Columbia, the salary range is $115K to $140K. For applicants based in the province of Ontario, the salary range is $123K to $140K.
Application of the pay band: Variation in salary is determined by factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

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More about this job

Responsibilities

The role involves global ownership of enterprise major incident governance, commanding high-impact outages, and leading international teams to ensure 24/7 crisis response. Responsibilities also include managing MSP/vendor accountability, performing post-incident reviews, and reporting operational performance to leadership.

Requirements

Candidates must have at least 7 years of IT experience, including 4 years specifically in major incident management and vendor governance. A bachelor's degree is required, along with proficiency in ServiceNow and ITIL frameworks.

Skills

Major Incident Management
ITIL 4
ServiceNow
Vendor Management
MSP Governance
Crisis Response
Incident Command
Executive Communication
Root Cause Analysis
Cloud Architecture
Leadership
Operational Performance Reporting
Configuration Management
SLA Management
Technical Troubleshooting

Benefits

PTO
401k
Medical
Vision
Dental

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Major Incident Management
ServiceNow
ITIL 4
MSP Governance
Vendor Management
Cloud Platforms
AWS
Microsoft Azure
Google Cloud
AIOps
CMDB
SLA
MTTR
Incident Command
Digital Transformation
Infrastructure
Crisis Management
Post-Incident Review
Operational Metrics
Enterprise IT
Leadership
Global Governance
Technical Collaboration
SaaS
Configuration Items
Business Continuity
Service Management
Incident Playbook
Reporting

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